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Windows Updates Not Working - Error

    Question

  • Toshiba Satellite C655

    Windows 7 Home Premium 64-bit SP1

    Intel Core i3 CPU (2.53 GHz)

    4 GB RAM

    I am unable to use Windows Update and Windows Defender.  When I try to Run Window's Updates I receive the message:

    "Windows Updates cannot currently check for updates, because the service is not running.  You may need to restart your computer."

    Needless to say I have restarted my computer, yet the error persists.  When I try to start Windows Updates from the Services program I receive the message:

    "Windows could not start the Windows Update service on Local Computer. Error 0x8007277a: The requested service provider could not be loaded or initialized."

    Reading through related problems I have already ran the following:

    I have confirmed that DCOM Server Process Launcher and RPC Endpoint Mapper are running.

    I had several months ago unistalled a Kaspersky antivirus product, I ran the kavremover.exe from their website and since I could not remember the specific program I selected <Remove all known products>.

    I have been using MacAfee so to be on the safe side I uninstalled MacAfee and ran MCPR.exe.  When I ran MCPR.exe the program does not successfully uninstall MacAfee.  It reports:

    "Error obtaining full permissions for cleanup.  See log file for more details."

    When I try to open the log file I recieve the following message:

    "The process cannot access the file because it is being used by another process."

    Just for kicks and giggles I ran the Norton Uninstaller, it worked perfectly.

    I also saw a posting that recommended running the following programs:

    NET START BITS

    NET START WUAUSERV

    SC QUERYEX BITS

    SC QUERYEX WUAUSERV

    When I tried to run these programs, I received the following outputs:

    ********************************************

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\windows\system32>net start bits
    The Background Intelligent Transfer Service service is starting.
    The Background Intelligent Transfer Service service could not be started.

    A service specific error occurred: 2147952506.

    More help is available by typing NET HELPMSG 3547.


    C:\windows\system32>net start wuauserv
    The Windows Update service is starting.
    The Windows Update service could not be started.

    A system error has occurred.

    System error 10106 has occurred.

    The requested service provider could not be loaded or initialized.


    C:\windows\system32>sc queryex bits

    SERVICE_NAME: bits
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 1066  (0x42a)
            SERVICE_EXIT_CODE  : -2147014790  (0x8007277a)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\windows\system32>sc queryex wuauserv

    SERVICE_NAME: wuauserv
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147014790  (0x8007277a)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\windows\system32>net start bits
    The Background Intelligent Transfer Service service is starting.
    The Background Intelligent Transfer Service service could not be started.

    A service specific error occurred: 2147952506.

    More help is available by typing NET HELPMSG 3547.


    C:\windows\system32>net helpmsg 3547

    A service specific error occurred: ***.



    C:\windows\system32>

    ******************************************************

    My guess is MacAfee is the problem, but how do I work around this?

    Monday, January 14, 2013 6:13 AM

Answers

  • Hi,


    First, you can try to disable anti-virus to test the issue again to see how it works.

     

    Also, I suggest you perform a system restore to check the result.

     

    If the issue persists, you can also try the following:

     

    1. Try to take the step 5 in this KB to Register Windows Update engine files.

     

    2. Use System File Checker tool to scan the system.

     

    3. Startup Repair from the Windows Recovery Environment (WinRE)

     

    For detail steps:

     

    1). Insert the Windows 7 installation disc into the disc drive, and then start the computer. 

    2). Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3). Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4). Click Repair your computer. 

    5). In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6). At the System Recovery Options Dialog Box, click on Repair your computer.

    7). Click the operating system that you want to repair, and then click Next.

    8). In the System Recovery Options dialog box, click Startup Repair.

     

     

    Hope this helps


    Vincent Wang
    TechNet Community Support

    Wednesday, January 16, 2013 2:56 AM