none
System service exception on windows 8

    Question

  • i have got toshiba laptop with windows 8 and amd processor . Bit it often get  restart showing system service exception.

     I it cannot install the following updates

    Security Update for Windows 8 for x64-based Systems (KB2753842)

    Installation date: ‎2/‎22/‎2013 7:45 PM

    Installation status: Failed

    Error details: Code 80073712

    Update type: Important

    A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

    More information: 
    http://go.microsoft.com/fwlink/?LinkId=271624

    Help and Support: 
    http://support.microsoft.com

    Sunday, February 24, 2013 9:10 AM

Answers

  • @phbilgera

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000008ce0c000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b8d7fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    +0
    00000000`8ce0c000 ??              ???
    
    CONTEXT:  fffff8801b8d7fc0 -- (.cxr 0xfffff8801b8d7fc0)
    rax=0000000000000000 rbx=fffff901000bc010 rcx=ffffffffffffffff
    rdx=fffff8801b8d8a00 rsi=fffff901041bf010 rdi=fffff901041bf010
    rip=000000008ce0c000 rsp=fffff8801b8d89c8 rbp=fffff8801b8d8ad0
     r8=fffff8801b8d8a70  r9=0000000000008000 r10=fffff88000993b20
    r11=fffffa8008323130 r12=0000000000000000 r13=0000000000008000
    r14=0000000000000000 r15=fffff90104544ad0
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    00000000`8ce0c000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff960000fa466 to 000000008ce0c000
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiSystemServiceHandler
    nt!RtlpExecuteHandlerForException
    nt!RtlDispatchException
    nt!KiDispatchException
    nt!KiExceptionDispatch
    nt!KiPageFault
    0x0
    win32k!SURFACE::bDeleteSurface
    win32k!NtGdiDeleteObjectApp
    nt!KiSystemServiceCopyEnd
    0x0
    
    
    
    IMAGE_NAME:  win32k.sys
    
    FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface

    Update the GPU driver. You use an old AMD driver. Try the 13.2:


    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx


    "A programmer is just a tool which converts caffeine into code"

    Thursday, February 28, 2013 8:52 PM
    Answerer

All replies

  • 80073712 means the WinSxS folder is damaged. Open a command prompt (cmd.exe) with admin rights [1] and run this new DISM command [2] to fix this corruption:

    DISM /Online /Cleanup-Image /RestoreHealth



    The system service exception is a bugcheck. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [3] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [4][5] to generate dumps.

    If you want to analyze them your own, check those videos [6][7] and read this KB article [8]

    André

    [1] http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html
    [2] http://blogs.technet.com/b/joscon/archive/2012/09/26/fixing-component-store-corruption-in-windows-8-and-windows-server-2012.aspx
    [3] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [4] http://support.microsoft.com/kb/254649
    [5] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [6] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [7] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [8] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    Sunday, February 24, 2013 7:34 PM
    Answerer
  • I tried this proposed solution only to find that the string DISM /Online /Cleanup-Image /RestoreHealth was not a valid command
    Monday, February 25, 2013 5:59 PM
  • For me it works. Post a screenshot of the cmd Windows where you try to run the command.

    "A programmer is just a tool which converts caffeine into code"

    Monday, February 25, 2013 7:54 PM
    Answerer
  • Unfortunately I am unable to post a screenshot nor can I link to photobucket until my account has been 'verified' (even though I signed in with my Windows live hotmail account). The problem now is, how do I get 'verified'?
    Tuesday, February 26, 2013 3:44 AM
  • do you use Windows7 or 8? The function is new to Win8.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, February 26, 2013 5:29 AM
    Answerer
  • hi, please help me, i've got the same message. my laptop is new, and has windows 8 OS. just today, it crashed 12 times (and counting). by the way, here is the linnk: <iframe src="https://skydrive.live.com/embed?cid=9A33FBEFCEB8791D&resid=9A33FBEFCEB8791D%21108&authkey=AAMrzJ7lqJSWTYs" width="98" height="120" frameborder="0" scrolling="no"></iframe>

    80073712 means the WinSxS folder is damaged. Open a command prompt (cmd.exe) with admin rights [1] and run this new DISM command [2] to fix this corruption:

    DISM /Online /Cleanup-Image /RestoreHealth



    The system service exception is a bugcheck. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [3] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [4][5] to generate dumps.

    If you want to analyze them your own, check those videos [6][7] and read this KB article [8]

    André

    [1] http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html
    [2] http://blogs.technet.com/b/joscon/archive/2012/09/26/fixing-component-store-corruption-in-windows-8-and-windows-server-2012.aspx
    [3] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [4] http://support.microsoft.com/kb/254649
    [5] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [6] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [7] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [8] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"


    Thursday, February 28, 2013 2:21 PM
  • @phbilgera

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000008ce0c000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b8d7fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    +0
    00000000`8ce0c000 ??              ???
    
    CONTEXT:  fffff8801b8d7fc0 -- (.cxr 0xfffff8801b8d7fc0)
    rax=0000000000000000 rbx=fffff901000bc010 rcx=ffffffffffffffff
    rdx=fffff8801b8d8a00 rsi=fffff901041bf010 rdi=fffff901041bf010
    rip=000000008ce0c000 rsp=fffff8801b8d89c8 rbp=fffff8801b8d8ad0
     r8=fffff8801b8d8a70  r9=0000000000008000 r10=fffff88000993b20
    r11=fffffa8008323130 r12=0000000000000000 r13=0000000000008000
    r14=0000000000000000 r15=fffff90104544ad0
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    00000000`8ce0c000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff960000fa466 to 000000008ce0c000
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiSystemServiceHandler
    nt!RtlpExecuteHandlerForException
    nt!RtlDispatchException
    nt!KiDispatchException
    nt!KiExceptionDispatch
    nt!KiPageFault
    0x0
    win32k!SURFACE::bDeleteSurface
    win32k!NtGdiDeleteObjectApp
    nt!KiSystemServiceCopyEnd
    0x0
    
    
    
    IMAGE_NAME:  win32k.sys
    
    FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface

    Update the GPU driver. You use an old AMD driver. Try the 13.2:


    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx


    "A programmer is just a tool which converts caffeine into code"

    Thursday, February 28, 2013 8:52 PM
    Answerer
  • @phbilgera

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000008ce0c000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b8d7fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    +0
    00000000`8ce0c000 ??              ???
    
    CONTEXT:  fffff8801b8d7fc0 -- (.cxr 0xfffff8801b8d7fc0)
    rax=0000000000000000 rbx=fffff901000bc010 rcx=ffffffffffffffff
    rdx=fffff8801b8d8a00 rsi=fffff901041bf010 rdi=fffff901041bf010
    rip=000000008ce0c000 rsp=fffff8801b8d89c8 rbp=fffff8801b8d8ad0
     r8=fffff8801b8d8a70  r9=0000000000008000 r10=fffff88000993b20
    r11=fffffa8008323130 r12=0000000000000000 r13=0000000000008000
    r14=0000000000000000 r15=fffff90104544ad0
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    00000000`8ce0c000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff960000fa466 to 000000008ce0c000
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiSystemServiceHandler
    nt!RtlpExecuteHandlerForException
    nt!RtlDispatchException
    nt!KiDispatchException
    nt!KiExceptionDispatch
    nt!KiPageFault
    0x0
    win32k!SURFACE::bDeleteSurface
    win32k!NtGdiDeleteObjectApp
    nt!KiSystemServiceCopyEnd
    0x0
    
    
    
    IMAGE_NAME:  win32k.sys
    
    FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface

    Update the GPU driver. You use an old AMD driver. Try the 13.2:


    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx


    "A programmer is just a tool which converts caffeine into code"

    Thank you very much, may I know how can I update the GPU driver? Thanks. :)

    Friday, March 01, 2013 1:48 AM
  • follow my link, download and install this driver.

    "A programmer is just a tool which converts caffeine into code"

    Friday, March 01, 2013 5:35 AM
    Answerer