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Windows Update Error Code 8007273D: Cannot Find Solution

    Question

  • When trying to update Windows, I'm running into error code 8007273D.  When I click the link "Get help with this error", it takes me to a generic page.  After doing a help search for this code, nothing turns up.  After surfing the Microsoft website with this code, I just get a bunch of rabbit trails that lead to nothing.  It seems that the the person(s) having this problem just kept being sent to different locations for the answer, but never got one.  Can anyone help?
    Wednesday, October 28, 2009 4:13 PM

Answers

  • Hi,

     

    I find the following error messages in WindowsUpdate.log. I also find that this copy of Windows 7 is a RC version instead of the final RTM version.

     

    2009-11-03  10:45:14:350    900     6f4 Misc      WARNING: WinHttp: SendRequestUsingProxy failed for <http://test.update.microsoft.com/win7_prerelease/windowsupdate/redir/win7wuredir.cab>. error 0x8007273d

    2009-11-03  10:45:14:350    900     6f4 Misc      WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8007273d

     

    Generally, you can reset Winsock to troubleshoot the error code 0x8007273d.

     

    Reset Winsock
    =======================
    1. Click the “Start” button, click "All programs", and click "Accessories".
    2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Please enter the following command, and press enter.

     

    Netsh winsock reset

    4. A message stating "Successfully reset the Winsock Catalog" will appear. Then restart the computer.

    But it seems no update was released for Windows 7 RC after Windows 7 RTM is launched. At that point, I suggest you purchase and install the final version of Windows 7.

    Good luck!


    Arthur Li - MSFT
    Wednesday, November 04, 2009 2:08 AM

All replies

  • Hi,

     

    Generally, the Windows Update issue can be caused by one of the following factors:

     

    1. The Windows Update service has been stopped.

    2. Corrupted Windows Update Temporary folder.

     

    In order to narrow down the cause of this issue and resolve it, you can refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

     

    NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

     

    Step 1: Verify the relevant Windows Update services

    ================================

    1. Click the "Start" Button, in “Search” bar, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Double click the service "Windows Update".

    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

    4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

     

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

     

    Step 2: Rename the Windows Update Softwaredistribution folder

    ================================

    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the "Start" Button, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, would you please upload the following information to SkyDrive and provide us the link for analyzing?

     

    How to capture a screenshot

    ================================

    1. Press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

     

    How to collect the System Information

    ================================

    1. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.

     

    How to collect the WindowsUpdate.log file

    ================================

    1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"

    2. Now click on the "File" menu and then click on the "Save As".

    3. From the left panel, click "Desktop" and click the Save button.

     

     


    Arthur Li - MSFT
    Thursday, October 29, 2009 6:22 AM
  • Thanks for helping - but it didn't work.  The files you asked for are on my SkyDrive folder.  Thanks again.
    Tuesday, November 03, 2009 4:01 PM
  • Hi,

     

    I find the following error messages in WindowsUpdate.log. I also find that this copy of Windows 7 is a RC version instead of the final RTM version.

     

    2009-11-03  10:45:14:350    900     6f4 Misc      WARNING: WinHttp: SendRequestUsingProxy failed for <http://test.update.microsoft.com/win7_prerelease/windowsupdate/redir/win7wuredir.cab>. error 0x8007273d

    2009-11-03  10:45:14:350    900     6f4 Misc      WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8007273d

     

    Generally, you can reset Winsock to troubleshoot the error code 0x8007273d.

     

    Reset Winsock
    =======================
    1. Click the “Start” button, click "All programs", and click "Accessories".
    2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Please enter the following command, and press enter.

     

    Netsh winsock reset

    4. A message stating "Successfully reset the Winsock Catalog" will appear. Then restart the computer.

    But it seems no update was released for Windows 7 RC after Windows 7 RTM is launched. At that point, I suggest you purchase and install the final version of Windows 7.

    Good luck!


    Arthur Li - MSFT
    Wednesday, November 04, 2009 2:08 AM
  • I tried the steps you suggested, but it didn't change anythig. I had done the winsock reset a couple of days ago and it worked. When I tried windows updates today, I got the 8007273D error.

    Here is the link to my captured files. https://skydrive.live.com/redir.aspx?cid=e73304fd2a0f4130&resid=E73304FD2A0F4130!103

    Thanks for the help,

    Allen B.

    Wednesday, August 24, 2011 9:56 PM
  • I tried step 1 and it was already started, tried to stopo it and it froze. Changed to manual and rebooted and started it and it froze.

     

    I tried step 2 and it would not stop. files are on my sky drive here

    https://skydrive.live.com/redir.aspx?cid=01c76581e7753b37&resid=1C76581E7753B37!158

     

     

     

    Saturday, September 24, 2011 7:12 AM
  • Thank you very much! I upgraded from Vista to Windows 7 Home Premium about 4 months ago. I elected to not do an clean install. Most of the problems I have been able to work out but ever since the upgrade most of my software apps would not update. Norton AV, Kodak printer software, Garmin Maps update, and Windows update, to name a few. I  have been searching for a solution to the

    Windows Update Error Code 8007273D. Reseting the Winsock worked for me, or at least it seems to have.  Thanks, Jon

    Sunday, January 08, 2012 4:29 PM
  • Tnks Arthur, worked like a charm, windows 8.1
    Tuesday, April 22, 2014 10:50 AM