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Vista wont boot - 'Error loading operating system'

    Question

  • Specs:
    Asus M51Se laptop - Core 2 Duo, 4GB RAM, Vista Ultimate x86 (SP2)
    Note: This is not a dual booted installation.

    Symptoms:
    1.  When booting normally after displaying the POST screen, the following error is displayed on a black screen:
    Error loading operating system.

    (The only way to exit this is to restart either by holding down power button or by pressing Ctrl Alt Del. Unable to enter Safe Mode, the same error is displayed.)

    2. When booting from Windows Vista DVD, the "Windows is loading files" bar is displayed, followed by the normall Vista loading bar, then just a solid black screen (after about two minutes of the normal Vista loading bar). The Vista 'Install Windows' dialog (allowing choice of Language, time/currency format and keyboard options) is never displayed.

    (The only way to exit this is to restart by holding down power button. Even if left for hours, nothing happens.)


    What I've done:
    1. Able to boot into another PE environment successfully from CD
    2. Hard drive detected by BIOS
    3. BIOS running latest version
    4. Reset BIOS to factory defaults
    5. Removed battery and powered on with only power.

    Some forums have recommended this solution to others in a similar situation, but this does not apply.

    Assistance appreciated to resolve this ASAP.

     

     

    Monday, June 28, 2010 3:27 AM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forums.

     

    Regarding the error, you need to start Windows from Windows Vista DVD, launch System Restore, Startup Repair to troubleshoot the issue.  Since another Windows PE image can be booted, you should be able to start Windows Vista DVD. Please check the Windows Vista DVD, is it an upgrade disc?

     

    If you don’t own a Windows Vista retail disc, you can visit the following link to download Windows Vista Recovery disc to perform Startup Repair.

     

    Windows Vista Recovery Disc

     

    Please note: we provide the third party link to download relevant files for technical use only. There may be some changes without notice, Microsoft doesn't guarantee any accuracy on contacting information.

     

    Best Regards

    Dale Qiao
    TechNet Subscriber Support
    in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     

     


    Please remember to click “Mark as Answer” on the post that helps you.
    Monday, June 28, 2010 7:02 AM
    Moderator

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forums.

     

    Regarding the error, you need to start Windows from Windows Vista DVD, launch System Restore, Startup Repair to troubleshoot the issue.  Since another Windows PE image can be booted, you should be able to start Windows Vista DVD. Please check the Windows Vista DVD, is it an upgrade disc?

     

    If you don’t own a Windows Vista retail disc, you can visit the following link to download Windows Vista Recovery disc to perform Startup Repair.

     

    Windows Vista Recovery Disc

     

    Please note: we provide the third party link to download relevant files for technical use only. There may be some changes without notice, Microsoft doesn't guarantee any accuracy on contacting information.

     

    Best Regards

    Dale Qiao
    TechNet Subscriber Support
    in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     

     


    Please remember to click “Mark as Answer” on the post that helps you.
    Monday, June 28, 2010 7:02 AM
    Moderator
  • Hi,

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

    Best Regards
    Dale


    Please remember to click “Mark as Answer” on the post that helps you.
    Wednesday, June 30, 2010 4:03 AM
    Moderator
  • Dale

    I downloaded the iso file from the NeoSmart like you suggested, burnt into onto a disc. The system boots from the disc - but I run into the same issue described earlier.

    That is,

    the "Windows is loading files" bar is displayed, followed by the normal Vista loading bar (green lines), then just a solid black screen (after about two minutes of the normal Vista loading bar). The Vista 'Install Windows' dialog (allowing choice of Language, time/currency format and keyboard options) is never displayed.

    Any thoughts/suggestions are appreciated please.

    Thanks.

    SPECS - Sony Vaio, VGN-CS190, 4 MB RAM, Vista 64-Bit

     

    Saturday, April 30, 2011 3:00 AM