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Windows Update Hangs - 100% CPU svchost

    Question

  • I installed XP Mode on a new ASUS H87M-Plus based computer.  The Windows XP mode VM works and I can get to the internet using IE.  When I run Windows Update it just hangs looking for updates.  Task Manager shows the CPU at 100% in svcHost.  I have automatic updates turned off.  I have reinstalled XP mode 3 times now with the same result.

    Update1:  I cleared the event logs and forced the problem to happen.  The event logs were almost empty, just the event I caused when I killed the process.  Process monitor indicates that iexplore.exe is running hard.

    Update2: I installed IE 8 and loaded the patches.  No luck, Windows Update still hangs.

    Any ideas on how I can get Windows XP updates to install?





    Friday, November 15, 2013 5:54 PM

Answers

  • It's fine quoting kb refs but they don't always work!

    Turned off auto updates

    XP SP3 already installed (did not reinstall),

    Download IE8 from Microsoft Website,

    Uninstalled IE8 & reboot,

    Installed IE8 (this install included running the malicious software tool, and applying all the IE8 updates.),

    Turned on auto updates, (I prefer set to "Notify me but not auto download or install" but it's up to you)   

    Update now wizzing along

    Hope this helps someone!

    Geoffers


    • Edited by Geoffers Wednesday, December 25, 2013 5:02 PM
    • Proposed as answer by Paul Sleigh Monday, January 13, 2014 1:01 PM
    • Marked as answer by blane1_hotmail.com Monday, January 13, 2014 2:35 PM
    Wednesday, December 25, 2013 5:01 PM

All replies

  • 1. Analyze Event logs and WindowsUpdate.log file.

    2. Use Process Monitor to analyze which processes make the trouble.

    http://technet.microsoft.com/cs-cz/sysinternals/bb896645.aspx

    HTH

    Milos

    Friday, November 15, 2013 7:54 PM
  • iexplore.exe version 6 is running hard.
    Friday, November 15, 2013 9:49 PM
  • If you find the answer, want to let me know? Same trouble. The problem is not just in VM mode either. Been trying to get WinXP updated after a fresh install and have spent days trying everything I could find, always hangs.
    Tuesday, November 19, 2013 10:26 PM
  • Hi,

    @EtherStreams

    For high cpu usage while running windows update, please refer to the article below:

    http://support.microsoft.com/kb/916089

    Thanks!


    Andy Altmann
    TechNet Community Support

    Monday, November 25, 2013 7:50 AM
    Moderator
  • It's fine quoting kb refs but they don't always work!

    Turned off auto updates

    XP SP3 already installed (did not reinstall),

    Download IE8 from Microsoft Website,

    Uninstalled IE8 & reboot,

    Installed IE8 (this install included running the malicious software tool, and applying all the IE8 updates.),

    Turned on auto updates, (I prefer set to "Notify me but not auto download or install" but it's up to you)   

    Update now wizzing along

    Hope this helps someone!

    Geoffers


    • Edited by Geoffers Wednesday, December 25, 2013 5:02 PM
    • Proposed as answer by Paul Sleigh Monday, January 13, 2014 1:01 PM
    • Marked as answer by blane1_hotmail.com Monday, January 13, 2014 2:35 PM
    Wednesday, December 25, 2013 5:01 PM
  • Agreed, Geoffers! I am thoroughly unimpressed with the supposed Microsoft staff member who posted a link to the wrong KB article twice and then marked his own answer as correct.  Highly irresponsible behaviour!

    And after following your instruction, I am getting progress, and everything seems to have come unstuck.  Bravo!

    Monday, January 13, 2014 1:00 PM