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Windows 8 crashing with system service exception error

    Question

  • This is my parent's computer and they're pretty much computer illiterate so only informed me of this problem after it happened about 30 times.

    Any help would be appreciated.

    Here are the mini dump files https://skydrive.live.com/redir?resid=1EA9AC909D79CCD!219

    Wednesday, February 20, 2013 1:41 AM

Answers

  • the crash happens while doing GDI operations. OS update the AMD GPU driver:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000032e36000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801956afc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    +0
    00000000`32e36000 ??              ???
    
    CONTEXT:  fffff8801956afc0 -- (.cxr 0xfffff8801956afc0)
    rax=0000000000000000 rbx=fffff901000bf010 rcx=ffffffffffffffff
    rdx=fffff8801956ba00 rsi=fffff90100853010 rdi=fffff90100853010
    rip=0000000032e36000 rsp=fffff8801956b9c8 rbp=fffff8801956bad0
     r8=fffff8801956ba70  r9=0000000000008000 r10=fffff8800098fb20
    r11=fffffa8007248cf0 r12=0000000000000000 r13=0000000000008000
    r14=0000000000000000 r15=fffff901007e5b60
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
    00000000`32e36000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff9600016c466 to 0000000032e36000
    
    STACK_TEXT:  
    win32k!SURFACE::bDeleteSurface
    win32k!NtGdiDeleteObjectApp
    nt!KiSystemServiceCopyEnd
    0x0
    
    
    IMAGE_NAME:  win32k.sys
    
    FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface
    
    BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface
    
    
    
    
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Aug 29 04:12:18 2012

    Try the 13.1 or the 13.2 Beta driver:

    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, February 20, 2013 6:11 AM
    Answerer
  • Also, there is a recent Windows update that has been causing System_Service_Exception errors on certain systems particularly if you have an AMD/ATI graphics adapter.

    If problem persists try uninstalling KB2778344.

    To uninstall KB2778344 right-click the lower left corner of the Desktop > Program and Features > View installed updates > locate "Security Update for Windows (KB2778344)' and uninstall it.

    Then, for the time being, "hide" KB2778344. You have to be set up to "choose" to install updates to be able to "hide" them.

    Thursday, February 21, 2013 1:37 PM
  • Thanks for your help. Just installed the 13.2 beta driver. Hopefully that'll fix the problem.
    Saturday, February 23, 2013 6:57 PM

All replies

  • the crash happens while doing GDI operations. OS update the AMD GPU driver:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000032e36000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801956afc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    +0
    00000000`32e36000 ??              ???
    
    CONTEXT:  fffff8801956afc0 -- (.cxr 0xfffff8801956afc0)
    rax=0000000000000000 rbx=fffff901000bf010 rcx=ffffffffffffffff
    rdx=fffff8801956ba00 rsi=fffff90100853010 rdi=fffff90100853010
    rip=0000000032e36000 rsp=fffff8801956b9c8 rbp=fffff8801956bad0
     r8=fffff8801956ba70  r9=0000000000008000 r10=fffff8800098fb20
    r11=fffffa8007248cf0 r12=0000000000000000 r13=0000000000008000
    r14=0000000000000000 r15=fffff901007e5b60
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
    00000000`32e36000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff9600016c466 to 0000000032e36000
    
    STACK_TEXT:  
    win32k!SURFACE::bDeleteSurface
    win32k!NtGdiDeleteObjectApp
    nt!KiSystemServiceCopyEnd
    0x0
    
    
    IMAGE_NAME:  win32k.sys
    
    FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface
    
    BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface
    
    
    
    
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Aug 29 04:12:18 2012

    Try the 13.1 or the 13.2 Beta driver:

    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, February 20, 2013 6:11 AM
    Answerer
  • Also, there is a recent Windows update that has been causing System_Service_Exception errors on certain systems particularly if you have an AMD/ATI graphics adapter.

    If problem persists try uninstalling KB2778344.

    To uninstall KB2778344 right-click the lower left corner of the Desktop > Program and Features > View installed updates > locate "Security Update for Windows (KB2778344)' and uninstall it.

    Then, for the time being, "hide" KB2778344. You have to be set up to "choose" to install updates to be able to "hide" them.

    Thursday, February 21, 2013 1:37 PM
  • Thanks for the quick answer. Just updated the driver so time will tell if that fixes the problem.
    Friday, February 22, 2013 2:14 AM
  • I had no issue with this KB and I also use an AMD HD GPU. But i use the 13.2 driver.

    "A programmer is just a tool which converts caffeine into code"

    Friday, February 22, 2013 5:40 AM
    Answerer
  • ok, If you have a new crash, post the new dump.

    "A programmer is just a tool which converts caffeine into code"

    Friday, February 22, 2013 5:41 AM
    Answerer
  • Had two more crashes today.

    Here are the dump files https://skydrive.live.com/redir?resid=1EA9AC909D79CCD!138&authkey=!AKdBKv1k7BlAtaQ

    Friday, February 22, 2013 9:49 PM
  • I can't see the files on Skydrive (error message). Upload the zipped dmps to zippyshare.com and post a new link.

    "A programmer is just a tool which converts caffeine into code"

    Friday, February 22, 2013 9:52 PM
    Answerer
  • https://docs.google.com/file/d/0B_2RHi6h3O6ZQ1N2YkpMX0JoWm8/edit?usp=sharing
    Friday, February 22, 2013 11:03 PM
  • you still have the same crash. Try the 13.2 Beta driver:

    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx


    If you still get crashes, do what auggy suggests and remove this update and see what happens.


    "A programmer is just a tool which converts caffeine into code"

    Saturday, February 23, 2013 7:04 AM
    Answerer
  • Thanks for your help. Just installed the 13.2 beta driver. Hopefully that'll fix the problem.
    Saturday, February 23, 2013 6:57 PM
  • Thanks for the info... I think it worked. That was an update that kept failing up til a few day ago when I started to have problems.

    So now I have updates set to manual.  :)

    Monday, February 25, 2013 3:31 PM
  • There is a now a microcode update for Windows 8 computers that use AMD processors:

     

    http://support.microsoft.com/kb/2818604

     

    So make sure that update, if applicable to your system, is installed.

     

    That update may allow KB2778344 to be installed without issue.

    Thursday, February 28, 2013 2:20 PM
  • I've installed this microcode update (NB with E-350), but BSOD still appears. I had to uninstall KB2778344 again to make my system stable.
    Friday, March 01, 2013 5:26 AM
  • I've installed this microcode update (NB with E-350), but BSOD still appears. I had to uninstall KB2778344 again to make my system stable.

    Can you provide the minidump files in the C:\Windows\Minidump folder via Windows Live SkyDrive or similar site?
    Friday, March 01, 2013 1:04 PM
  • There are some of my dumps.

    http://sdrv.ms/VhXYLi

    Dumps dated 28th Feb are BSODs after aplying microcode update. 

    As I said - without KB2778344 is my system stable.

    Thank you for your help! 


    Friday, March 01, 2013 3:23 PM
  • you have the same issue again.

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000892d7000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801898f1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    +0
    00000000`892d7000 ??              ???
    
    CONTEXT:  fffff8801898f1c0 -- (.cxr 0xfffff8801898f1c0)
    rax=0000000000000000 rbx=fffff901000c0010 rcx=ffffffffffffffff
    rdx=fffff8801898fc00 rsi=fffff90100c9d3d0 rdi=fffff90100c9d3d0
    rip=00000000892d7000 rsp=fffff8801898fbc8 rbp=fffff8801898fcd0
     r8=fffff8801898fc70  r9=0000000000008000 r10=fffff88002c00000
    r11=000000000000033c r12=0000000000000000 r13=0000000000008000
    r14=0000000000000000 r15=fffff90104339410
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    00000000`892d7000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  iexplore.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff960002a3466 to 00000000892d7000
    
    STACK_TEXT:  
    fffff880`1898fbc8 fffff960`002a3466 : fffff901`00000000 fffff901`00215348 fffff901`00c9d3d0 fffff901`000c0010 : 0x892d7000
    fffff880`1898fbd0 fffff960`00287816 : 00000000`00000000 00000000`00000000 fffff901`00215348 00000000`00000000 : win32k!SURFACE::bDeleteSurface+0x5b6
    fffff880`1898fd70 fffff801`e827e053 : 000007f7`1908d300 fffff960`002876c0 000007fe`e48f50d0 00000000`00000000 : win32k!NtGdiDeleteObjectApp+0x156
    fffff880`1898fe40 000007fe`e48116fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    000000be`af8dbdd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`e48116fa
    
    
    FOLLOWUP_IP: 
    win32k!SURFACE::bDeleteSurface+5b6
    fffff960`002a3466 e9dcfeffff      jmp     win32k!SURFACE::bDeleteSurface+0x497 (fffff960`002a3347)
    
    
    
    FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface
    
    BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface
    
    
    

    uninstall the Update and call MS support directly about the issue.


    "A programmer is just a tool which converts caffeine into code"

    Friday, March 01, 2013 8:58 PM
    Answerer
  • @richtrj

    MSFT wants to look at the issue. Can you copy the file C:\Windows\Memory.dmp to your desktop, zip and upload it?


    "A programmer is just a tool which converts caffeine into code"

    Friday, March 01, 2013 9:21 PM
    Answerer
  • @Andre.Ziegler

    I've added Memory.zip to same location  

    http://sdrv.ms/VhXYLi

    Thank you for your help.

    Saturday, March 02, 2013 7:10 AM
  • thanks I've send the skydrive link to MSFT. So don't delete the files now.

    "A programmer is just a tool which converts caffeine into code"

    Saturday, March 02, 2013 7:35 AM
    Answerer
  • English please

    Saturday, July 20, 2013 3:53 PM
  • English please


    what is your issue?

    "A programmer is just a tool which converts caffeine into code"

    Saturday, July 20, 2013 7:59 PM
    Answerer