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explorer crash on windows 8.1

    Question

  • windows explorerkeeps crashing. I have set debug options to produce a dump as followed:

    Windows Registry Editor Version 5.00

     

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]

    "DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\

      00,6d,00,70,00,73,00,00,00

    "DumpType"=dword:00000002

     

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]

    "GlobalFlag"=dword:02000100

    "PageHeapFlags"=dword:00000003

     

    Now I want to analyze this dump.

    Can I please send you the dump file to listmethis dump, to see what component has a problem?

    Wednesday, January 22, 2014 9:25 AM

Answers

  • Hi,

    Let's first try shellex to disable non-Microsoft related extensions of Windows Explorer to check the issue:

    1. Download ShellExView v1.41 from the following link http://www.nirsoft.net/utils/shexview.zip   

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    2.  Extract "shexview.zip" file and open shexview.exe. It will scan the registry for all the shell extensions.

    3. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4. Click the "Disable Selected Items" on the toolbar and click Yes.

    5. Restart your computer and check if the issue is resolved.

    If the issue persists, then test the issue in Clean Boot and Safe Mode, and let me know the results.

    If we still fail to fix this issue, please help to upload the crash dump file here for further research.

    Please upload them to a file sharing service like Skydrive or "Rapidshare" and put a link to them in your reply.


    Also, you can try to analyze dump by yourself if you would like to

    How to analyze app crash dump file:

    http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

    Keep post.



    Kate Li
    TechNet Community Support

    Thursday, January 23, 2014 9:45 AM

All replies

  • Hi,

    Let's first try shellex to disable non-Microsoft related extensions of Windows Explorer to check the issue:

    1. Download ShellExView v1.41 from the following link http://www.nirsoft.net/utils/shexview.zip   

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    2.  Extract "shexview.zip" file and open shexview.exe. It will scan the registry for all the shell extensions.

    3. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4. Click the "Disable Selected Items" on the toolbar and click Yes.

    5. Restart your computer and check if the issue is resolved.

    If the issue persists, then test the issue in Clean Boot and Safe Mode, and let me know the results.

    If we still fail to fix this issue, please help to upload the crash dump file here for further research.

    Please upload them to a file sharing service like Skydrive or "Rapidshare" and put a link to them in your reply.


    Also, you can try to analyze dump by yourself if you would like to

    How to analyze app crash dump file:

    http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

    Keep post.



    Kate Li
    TechNet Community Support

    Thursday, January 23, 2014 9:45 AM
  • My explorer restarts every hour...Can you please help me? here is my dmp file...

    h ttps://skydrive.live.com/redir?resid=1F33F8FB31A4FE8!150

    Sunday, March 09, 2014 2:27 PM