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Tech Live Connect

    Question

  • Does anyone know anything about Tech Live Support?? I was signing up for UpDateDriver , which I now find out is a scam, and all of a sudden this guy from India comes on and before you know it I am signing up for Tech Live Support to a tune of $599. I am believing that they might be a scam too. I thought this software and support were legit because they had the Microsoft symbol on them. I don't know if it would be any good to try and get my money back. I may have to call my credit card company. Thanks for your help!
    Monday, March 03, 2014 4:11 PM

Answers

  • I cannot find anything that indicates Tech Live Support has any connection with Microsoft.  In fact there are several links that state it is a scam.  The best solution for you is to contact your credit card company immediately and tell them exactly what has happened as they are the only entity that can help you with this matter.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Monday, March 03, 2014 5:38 PM
  • Hi,

    I feel sorry to hear your experience. I understand it really depressing to encounter such situation.

    To up date the drivers, I would like to suggest you download the latest drivers from the manufacturer’s website and install on your computer.

    Also, Windows update might have the drivers. You may run Windows Update to ensure you have the latest drivers.

    Please note: Since all drivers in Windows update are produced from manufacturer and then after passing the Windows Logo Program testing, then they can be distribute onto update, that should be little delayed. I suggest we download the latest driver applied to Windows 7 from manufacturer site.

    I agree Rick Dee.

    As I know, Microsoft support only uses live meeting for troubleshooting. Logo's are easily copied and posted.

    Please also review the link below to prevent it from happening in the future.:
     
    Avoid tech support phone scams
     
    http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Tuesday, March 04, 2014 6:56 AM

All replies

  • I cannot find anything that indicates Tech Live Support has any connection with Microsoft.  In fact there are several links that state it is a scam.  The best solution for you is to contact your credit card company immediately and tell them exactly what has happened as they are the only entity that can help you with this matter.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Monday, March 03, 2014 5:38 PM
  • Hi,

    I feel sorry to hear your experience. I understand it really depressing to encounter such situation.

    To up date the drivers, I would like to suggest you download the latest drivers from the manufacturer’s website and install on your computer.

    Also, Windows update might have the drivers. You may run Windows Update to ensure you have the latest drivers.

    Please note: Since all drivers in Windows update are produced from manufacturer and then after passing the Windows Logo Program testing, then they can be distribute onto update, that should be little delayed. I suggest we download the latest driver applied to Windows 7 from manufacturer site.

    I agree Rick Dee.

    As I know, Microsoft support only uses live meeting for troubleshooting. Logo's are easily copied and posted.

    Please also review the link below to prevent it from happening in the future.:
     
    Avoid tech support phone scams
     
    http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Tuesday, March 04, 2014 6:56 AM
  • Dear Customer,

    Firstly, We apologize for any inconvenience caused to you. We at Tech Live Connect believe in Customer Delight and it has always been our mantra . We believe in doing authentic business and you can visit our website www.Techliveconnect.com for further information about the company.

    We request you to kindly share your order ID, email address or phone number so that we can reach out to you with an appropriate resolution.

    You can also share your details at Support@techliveconnect.com and be rest assured for a prompt & appropriate resolution.

    Best Regards,

    Team TLC

    Tuesday, March 04, 2014 3:13 PM
  • Dear Customer,

    Firstly, We apologize for any inconvenience caused to you. We at Tech Live Connect believe in Customer Delight and it has always been our mantra .

    I know nothing about TLC (other than the Australian meaning of the acronym, "Tender Loving Care"!) but I would be very careful in spite of the above reassurances. $600 appears to be a very stiff fee, seeing that Microsoft will charge around half this amount to fix a specific customer problem. What exactly do you get for this amount?

    If you need support, why not get it from a local company who has an interest in keeping up its reputation?

    If you choose to go ahead regardless and if you give TLC remote access to your machine then I would take these precautions beforehand:

    1. Burn a Windows Repair CD via the Control Panel / Backup and Restore.
    2. Create an image of your installation via the Control Panel / Backup and Restore. Store it on an external hard disk that you keep well away from the PC for most of the time.
    3. Change all admin passwords.
    4. Delete all files that contain account details (Windows, Internet, Banking).

    If TLC hacks the machine or damages your installation then you can easily drop back to this image.

    Tuesday, March 04, 2014 4:33 PM
  • Hi Forest,

    We have more than 3 million satisfied customers across the globe and we continuously strive  for customer satisfaction. Please visit our website for further credentials and details about Tech Live Connect.

    Best Regards,

    Team TLC


    Tuesday, March 04, 2014 6:35 PM
  • Hi Forest,

    We have more than 3 billion satisfied customers across the globe and we continuously strive  for customer satisfaction.

    Best Regards,

    Team TLC

    I suggest you check your numbers. 3 billion customers means that you have signed up just about everyone on this globe who has a PC, if not more. You would be slightly (but only slightly!) more credible if you had said "3 million". In view of your extravagant claim my recommendation to the OP is to look for help elsewhere.
    Tuesday, March 04, 2014 7:30 PM
  • Dear Customer,

    We request you to kindly share your order ID, email address or phone number so that we can reach out to you with an appropriate resolution.

    You can also share your details at Support@techliveconnect.com and be rest assured for a prompt & appropriate resolution.

    Best Regards,

    Team TLC

    Tuesday, March 18, 2014 1:01 PM
  • Hey, I just happened across your post while pulling up the number for Tech Live Connect. Following an extremely painful recovery from a complete computer breakdown (resulting from being unable to delete Avast although trying diligently, then downloading Norton - they locked each other up until I had to buy an external DVD drive and pay Microsoft to unlock and reboot my hard drive, all of which took three months to figure out) I paid Tech Live Support $800 for a three-year subscription for three computers. This was a couple of years ago. 

    I adore this company. It provides a wonderful service. Any time one of my computers gets slow or a bit wonky I call up TLC, one of their technicians takes remote control of my computer, and they spend hours cleaning things up, deleting malware (e.g., that had hijacked my browser), transferring everything from my old computer to my new computer, helping get rid of duplicate files - they will do anything I ask. They are unfailingly polite and helpful. Their spoken English is completely easy to understand, and at the end of each session a supervisor comes on the line to ensure I'm completely satisfied with the service provided. 

    I recommend Tech Live Connect without reservation. I live in Victoria, British Columbia, Canada.

    Tuesday, July 15, 2014 4:00 AM
  • I recommend Tech Live Connect without reservation. I live in Victoria, British Columbia, Canada.

    You unsolicited and glowing praise sounds fine but a company that boasts 3 billion satisfied customers is inherently suspect.
    Tuesday, July 15, 2014 7:36 AM
  • WARNING!!!  Absolute Scam!

    These guys started calling me a month ago (maybe I am one of their 3 million happy/satisfied customers?), out of the blue, claiming that my computer was notifying them that there was a virus on my computer, and that they were calling to fix it.  When I asked who they were, they claimed that they were a 3rd-party Microsoft Partner, with authorization to fix my Windows computer.

    So here's the problem...I'm a super-geek, and I know more about computers than most people.  And because of that, I also know for a fact that I have NEVER (in 40+ years) EVER purchased a computer-monitoring product through Microsoft, or anyone else for that matter.

    So when I told Pakistani "John" that I needed proof that they were who they said they were and had a contract with Microsoft to fix MY computer, they hung up on me.

    The next day, Pakistani "Michael" called me with the same spiel.  When I asked for proof, he yelled at me and told me that he didn't have time for this, and hung up on me.

    The next day...etc, etc, etc.  After about 4 days straight of this, I began telling them that they needed to take me off of their list.  That I didn't want their service, and that if they kept calling me I would report them to the telephone company.  The last guy I told that to a few days ago laughed at me and said "good luck with that, we're in Pakistan, and you have no jurisdiction over us."

    So finally, after that last rude comment, I did the following:

     - verified that my number was on the "Do Not Call" list

     - blocked their number within iOS

     - called AT&T to see what the could do on their end (nothing...typical AT&T)

     - reported the number to the FCC

    Sooo....that was they day before yesterday.  Today, out of the blue, I get called by Pakistani "Joe", claiming to be from "Tech Live Connect", at a completely different Jasper, Alabama number (same area code).  So I decided, since they wouldn't take no for an answer, I would gather as much information as possible.

    So I act stupid and listen to his full spiel:

     - "he is from Tech Live Connect, and has been hired by Microsoft to fix viruses on Windows computers."

     - "he is getting a message on his client that my computer is infected and needs to be fixed."

     - "Could I please hit "WINDOWS+R" and type "www.teamviewer.com" so he could fix me computer."

    so i'm thinking, WHAT???!!!  But I play along....

     - "great...you should see a beautiful girl on the right side of the web site?"

     - "Below her picture on the left side is a "Join Remote Control Session...Could you please click that link?"

     - "great...now it should be downloading our client to help you.  When it is done, please run the application."

     - "Great...not there is an ID and password...can you please tell me them so I can fix your computer?"

    At this point I stopped, because there was no way in hell that I was going to let them connect to my work laptop, much less any other computer of mine.  So I asked him again who he worked for, and he got mad and said he needed to connect to my computer and he worked for Tech Live Connect.  When I mentioned that I don't remember purchasing a service from them he said to trust him, I did, and that he needed to fix my computer.

    So now I'm done.  I told the guy that I was not giving him the information, that I wrote everything down, that I have his 2 phone numbers now, and that not only have I asked them to quit calling me, but that i was also giving all of this information to the FBI for fraud.  He hung up.

    Anyway...to each his own, but be WARNED - This is a SCAM!!!

    Monday, August 18, 2014 10:39 PM
  • I am nearing the end of a very pleasant 12 month 3 PC 24/7/365 support package at $399.99 USD thats £240 GBP and after panic created by UK National Internet Crime Agency harping on about remote access scammers telling me to confirm that TechLiveConnect were Microsoft Certified Technicians then Microsoft telling me there were !000's of complaints on-line so I checked the complaints out.

    I only found two Google links - the rest were Tech Connect - and LOTS of them; but they were all about different multiple companies in industrial areas worldwide in different areas like engineering as one example.

    I've had remote access from TomTom who failed to fix my GO910 SAT NAV - the one with the 20 GB HDD.

    Virginmedia - my ISP provider who after changing Security software they offered to F-Secure which couldn't remove and replace the old - Them F-Secure managed to sort that after a special software was written to do the job.

    Also Zone-Alarm Technicians too.

    None found or reported anything untoward with the state of the machines which worked fine. All of these technicians worked on a par with TechLiveConnect about who there was no ill word on Scamnet for the last 7 months.

    Taranmarch's praise I echo fully and am just about to contact TechLiveConnect to resolve a minor Windows Issue with USB external HDD falsely reporting of needing formatting - repetitively and intermittently. 

    I've got 7 HDD the largest of 4TB attached via a single 10 port hub and everything was fine until Mozilla Firefox automatically updated (recommended setting) brought in "All Day Ads" which I spent an evening cleaning out following the on-line procedural information.

    As you see, I know a bit too and not only am I reasonably proficient at Mathematics and realise that Microsoft would have charged over 62.5% more for the assistance I've had for One PC - not Three and do they work 24/7/365 ?

    I also. too find it unprofessional to discuss (wrongly I suspect) about a competitor.

    I recall Microsoft "reverse compiling, rewriting and ripping off amateur programmers good small software works - now called Apps" and including it in Windows instead of paying fairly for it and/or paying royalties due! - hence the inception of vengeful "Hackers" creating the first computer viruses and why they left MACs alone.

    Furthermore, I noted carefully that complaints on ScamNet before the latest were in 2012 and judging by the same writing style, many were penned by the same Ex-Technician who claimed to have worked for them and was therefore wishing to set-up his own IT remote repair service.

    TechLiveConnect Insist and always end by saying you must contact them and they never make calls and request that should you ever receive any calls to please report it to them urgently as there were lots of calls claiming to be them emanating from competitors.

    They were extremely quite concerned to discover another remote connection software installed than that they use (LogmeinRescue123 or Logmein123 - memory lapse - the same as Microsoft) until I reassured them that I had told their Technicians that I wished to remotely access one of my PC's and remote control it from my iPad and was demonstrated a free App which until I explained they thought it was installed by the "Rogue" Imitators using their name. It was not an act to con me I can assure you all. I've seen all the cons in the cutthroat domains of the Music Business.

    I may just rig up a fault on another laptop to test some of the comments on here and report back when I prove my comment here is totally justified - because I hate it when people challenge my analysis and effectively say I am wrong/stupid/naive:- I know business - I know conmen - and I know when I'm observing someone who doesn't know what they're doing.

    By the way, I'm in York, North Yorkshire, United Kingdom - and they think nothing of keeping me informed of what they're doing and why (not realising my degree of knowledge and experience) for a couple of hours, to my mobile number, if necessary. An odd technician is a bit green and I've had to prompt one of them (a senior technician working on a complex conflicting specialist software issue - a product he quite naturally wasn't familiar with) with a possible cause and a possible solution if he though it could be the case.

    I'd give them an average of 8 or 9/10 and remember that local companies, claiming to be good value for money (within 170 miles) only work 8 until 8pm Monday to Friday.

    Friday, August 29, 2014 10:52 PM