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Windows 7 64 bit Can't connect to the wireless router/internet

    Question

  • I have 2 hard drives. One 32 bit, another 64 bit for editing video working in the same system. I decided to move away from Vista and into Windows 7. While the 32 bit hard drive had no problems upgrading from Vista, the 64 bit is having a ____ of a time connecting to the internet. I've researched this problem in depth for the last several days, and it seems several people are having the same trouble with windows 7 64 bit.

    Although I'm not an IT person, I am a power user, and have tried several things suggest throughout these forums.
    1)I've reset the modem for days,
    2) I've reset the wireless router (Netgear Rangemax WNDR3300 - fully compatible with windows 7),
    3) I've made sure the wireless router firmware is up to date.
    4) I've made sure the IP and DNS look ups are automatically under both TCP/IPv6 and TCP/IPv4)
    5) I've turned off firewalls.
    6)I've released and renewed IP addresses.
    7)I've used the netshell to clear the ARP.
    6) I've bypassed the wireless router and went straight into the Comcast cable router. That did it. But in my office configuration I need to have the wireless router working for both my 32 bit and 64 bit hard drives.

    It's clear what's going on-- in windows 7 64 bit the dns look up can't find a server address through the wireless router. It does just fine when I bypass it. I can see a garbled number 100000 and a bunch of zeros after when I'm connected through the router.

    I've tried everything I can think of, and I'm out of options. Please help!

    Thanks in advance.
    Wednesday, January 20, 2010 4:59 AM

Answers

  •  

    Hi,

     

    Since Internet can be accessed fine via wired cable after bypassing the router, we can conclude that the issue can occur by incorrect Wireless router settings or incompatible Wireless adapter driver.

     

    At this stage, I suggest you try the following steps to troubleshoot the issue.

     

    1. Uninstall the Wireless adapter driver in Device Manager and reinstall it in Compatibility Mode.

     

    2. Assure the SSID and passphrase is the same for the router config page.

     

    If the issue persists, please reset the Wireless router without any encryption for a test.

     

    Thanks,

    Novak

    • Marked as answer by Novak Wu Friday, January 29, 2010 6:26 AM
    Wednesday, January 27, 2010 1:56 AM

All replies

  •  

    Hi,

     

    Since Internet can be accessed fine via wired cable after bypassing the router, we can conclude that the issue can occur by incorrect Wireless router settings or incompatible Wireless adapter driver.

     

    At this stage, I suggest you try the following steps to troubleshoot the issue.

     

    1. Uninstall the Wireless adapter driver in Device Manager and reinstall it in Compatibility Mode.

     

    2. Assure the SSID and passphrase is the same for the router config page.

     

    If the issue persists, please reset the Wireless router without any encryption for a test.

     

    Thanks,

    Novak

    • Marked as answer by Novak Wu Friday, January 29, 2010 6:26 AM
    Wednesday, January 27, 2010 1:56 AM

  • I had networking problems as well. 3 computers running Windows 7. 2 had Adobe CS3 installed which brings with is a piece of software called Bonjour. These two computers had no end of networking problems. 1 was a desktop connected to the router and the other was a laptop connecting via WiFi. Third computer didn't have CS3 and didn't have any trouble at all.

    In trying to find a solution (nothing seemed to work), I came across the solution shown below in a different thread and thought I would share it. I installed the upgrade for Bonjour (it's listed as Windows Vista 64 software) and all of my network problems cleared up. My thanks to "PDX Prod Mgr". Brilliant!


    "
    PDX Prod Mgr Users Medals Users Medals Users Medals Users Medals Users Medals
     Proposed Answer
    I had the same problem when I rebuilt my Windows 7 system.  I had CS3 installed on my system, it installs an old version of bonjour.  If you inspect your program files\bonjour directory, see if you have an EXE and DLL file dated 2006.   Jump over to apple's website and search for windows bonjour.   I found the newer download here:  http://support.apple.com/downloads/Bonjour_for_Windows    

    Download and install this (you don't have to uninstall the old Bonjour)  and reboot.  This fixed my install and I no longer have the network error you describe.  If you look at that folder now,  you will have the newer DLLs (and some other gunk.)   
    "
    Sunday, February 14, 2010 5:54 PM
  • Uninstalling Bonjour solved the issue for me.
    Friday, March 09, 2012 6:27 PM
  • Also another quick trick is to uncheck the protocol IPV6, that have cause some issues for me but no longer now.

    Thanks.

    • Proposed as answer by Guy Poirier Thursday, March 22, 2012 6:02 PM
    Thursday, March 22, 2012 6:01 PM