• Hello..

    My Google Chrome and Mozilla has stopped working.. :( Whenever I try to open the said applications.. "CHROME HAS STOPPED WORKING" would suddenly pop out and it won't open.. I already tried to uninstall and install it.. yet there is nothing happened..

    Problem signature:

      Problem Event Name: BEX

      Application Name: chrome.exe

      Application Version: 32.0.1700.107

      Application Timestamp: 52ed6c62

      Fault Module Name: KERNEL32.dll

      Fault Module Version: 6.1.7601.18229

      Fault Module Timestamp: 51fb10c5

      Exception Offset: 0004f744

      Exception Code: c0000005

      Exception Data: 00000008

      OS Version: 6.1.7601.

      Locale ID: 1033

      Additional Information 1: 038b

      Additional Information 2: 038b113d0cf76a279e4cc3d66c6300c0

      Additional Information 3: 038b

      Additional Information 4: 038b113d0cf76a279e4cc3d66c6300c0

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    I really don't know know what to do.. pls help me :(.. thanks!

    Thursday, February 06, 2014 4:13 PM


All replies

  • Open your IE - Settings - Network - Change Proxy Settings  - LAN  Settings - uncheck "Automatically detect" - apply - and click ok

    • Edited by britishdhez Friday, February 07, 2014 4:55 AM
    Friday, February 07, 2014 4:55 AM
  • Hi,

    I would like to suggest you try the steps from the link below to check the issue:

    How To Fix Kernel32.dll Errors

    Also, you may try to contact Google to get somes information.

    Please Note: This response contains two references to a third party World Wide Web site. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Hope it helps.


    Blair Deng

    Blair Deng
    TechNet Community Support

    Friday, February 07, 2014 6:53 AM