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Windows 7 Does not recognize DVD Writer

    Question

  • After i installed Windows 7 on my PC, i m unable to record any CD/DVD media.

    The drive is listed on the Device Manager and Windows Explorer also. But when i try to record a new DVD/CD both by using the windows 7 feature or a program like nero, it tells me that i dont have any DVD recorder hardware.
    I always used this DVD recorder without problems on Windows XP. 
    Anyone have an idea?

    UPDATE:
    My DVD Recorder is a LG GSA-4167B ATA

    Eng. D
    Saturday, September 26, 2009 10:30 PM

Answers

  • Hi D-C0der,

     

    This issue can be caused by incompatible CD/DVD-burning software or damaged registry information or the hardware is not compatible with Windows 7. You may need to contact LG for direct assistance. In the meantime, let's perform the following steps to troubleshoot this issue:

     

    If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Modify the Registry

    ============

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Remove the DVD-ROM drive

    ============

    1. Click the Start Button, type devmgmt.msc in the Search box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, please restart the computer. Can the issue be resolved now?

     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, October 02, 2009 1:28 AM
    Monday, September 28, 2009 5:34 AM

All replies

  • I also have something similar ... Mine would be recognized and running okay when I start. But after say about 3-4 hrs, the drive disappers from the explorer. And then nothing can be done, except reboot.. Now who likes an OS which you have to reboot to read a DVD .
    Sunday, September 27, 2009 3:21 AM
  • Hi D-C0der,

     

    This issue can be caused by incompatible CD/DVD-burning software or damaged registry information or the hardware is not compatible with Windows 7. You may need to contact LG for direct assistance. In the meantime, let's perform the following steps to troubleshoot this issue:

     

    If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Modify the Registry

    ============

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Remove the DVD-ROM drive

    ============

    1. Click the Start Button, type devmgmt.msc in the Search box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, please restart the computer. Can the issue be resolved now?

     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, October 02, 2009 1:28 AM
    Monday, September 28, 2009 5:34 AM
  • Hi D-C0der,

     

    This issue can be caused by incompatible CD/DVD-burning software or damaged registry information or the hardware is not compatible with Windows 7. You may need to contact LG for direct assistance. In the meantime, let's perform the following steps to troubleshoot this issue:

     

    If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Modify the Registry

    ============

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Remove the DVD-ROM drive

    ============

    1. Click the Start Button, type devmgmt.msc in the Search box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, please restart the computer. Can the issue be resolved now?

     

    Hope this helps.

     

    Regards,

    Linda

     


    GRACIAS GRACIAS GRACIAS
    Sunday, October 04, 2009 2:09 PM
  • Linda

    Whilst everyone is grateful for a workaround that actually works, & I 've deleted the lower filter key, in the registry, do you know whether Microsoft's development team will be writing a small application to fix this bug in the software? If you do a search for DVD drive not seen in Windows 7 the results are quite alarming, as this is an issue that should surely be addressed by Windows 7 bug fix team?  I've yet to have a chance to try and see if I can burn to the affected DVD writer but at the moment the application actually does now fully see the drive.

    JM
    MCSE (Retired)
    Saturday, December 05, 2009 11:50 PM