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BSOD in windows 7

    Question

  • I don't know what happened, but when I try to run windows 7, Blue screen of death appears. Its Technical information is : STOP: 0x0000007E (0xC0000005, 0x82C6A661, 0x80E87748, 0x80E87320)

    Any advices what to do?

    Saturday, October 08, 2011 10:21 AM

Answers

  • Update the driver to the latest one or contact Intel for more information.

    Regards,

    Miya


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    Thursday, October 13, 2011 6:57 AM
  • So the problem is with amppal.sys, which belongs to Intel® Centrino® Bluetooth 3.0 + High Speed Virtual Adapter. Now what should i do with that? 

    Update it or contact Intel Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Thursday, October 13, 2011 5:03 PM

All replies

  • Bug Check Code 0x7E: http://msdn.microsoft.com/en-us/library/ff559239(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Saturday, October 08, 2011 11:42 AM
  • https://skydrive.live.com/redir.aspx?cid=4f9571e3f849c7ef&resid=4F9571E3F849C7EF!102 this is the link to .dmp file
    Saturday, October 08, 2011 11:56 AM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 82a5a2ed, The address that the exception occurred at
    Arg3: 8cb6f748, Exception Record Address
    Arg4: 8cb6f320, Context Record Address
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\system32\DRIVERS\avgfwd6x.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgfwd6x.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgfwd6x.sys
    Unable to load image \SystemRoot\system32\DRIVERS\athr.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athr.sys
    *** ERROR: Module load completed but symbols could not be loaded for athr.sys
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt!__InterlockedIncrement+5
    82a5a2ed f00fc101        lock xadd dword ptr [ecx],eax
    EXCEPTION_RECORD:  8cb6f748 -- (.exr 0xffffffff8cb6f748)
    ExceptionAddress: 82a5a2ed (nt!__InterlockedIncrement+0x00000005)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000001
       Parameter[1]: 00000018
    Attempt to write to address 00000018
    CONTEXT:  8cb6f320 -- (.cxr 0xffffffff8cb6f320)
    eax=00000001 ebx=8cb6f950 ecx=00000018 edx=851865a8 esi=87278aa8 edi=85185628
    eip=82a5a2ed esp=8cb6f810 ebp=8cb6f818 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    nt!__InterlockedIncrement+0x5:
    82a5a2ed f00fc101        lock xadd dword ptr [ecx],eax ds:0023:00000018=????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    EXCEPTION_PARAMETER1:  00000001
    EXCEPTION_PARAMETER2:  00000018
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82b82718
    Unable to read MiSystemVaType memory at 82b62180
     00000018 
    FOLLOWUP_IP: 
    AMPPAL+125b5
    939ce5b5 ??              ???
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    LAST_CONTROL_TRANSFER:  from 939ce5b5 to 82a5a2ed
    STACK_TEXT:  
    8cb6f80c 939ce5b5 00000000 8cb6f828 939c8fab nt!__InterlockedIncrement+0x5
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8cb6f818 939c8fab 8cb6fbfc 851865a8 8cb6f83c AMPPAL+0x125b5
    8cb6f828 939c8aec 8cb6f8b4 00000003 851865bc AMPPAL+0xcfab
    8cb6f83c 939da8d8 8cb6f8b4 8668a4e0 86699b58 AMPPAL+0xcaec
    8cb6f85c 939daa6b 8cb6f8b4 851860f0 00000000 AMPPAL+0x1e8d8
    8cb6f878 939ced97 8cb6f8b4 0000000a 000007ff AMPPAL+0x1ea6b
    8cb6f8f8 8a97a072 867f2438 8cb6f948 866420e0 AMPPAL+0x12d97
    8cb6f92c 8a979bba c00000bb 8cb6f948 8cb6fae4 ndis!ndisPnPNotifyBinding+0x132
    8cb6f9c8 8a95152b 866420e0 00000000 00000000 ndis!ndisPnPNotifyAllTransports+0x17b
    8cb6f9f4 8faf2248 866420e0 8cb6fae4 8cb6fa20 ndis!NdisFNetPnPEvent+0x99
    8cb6fa04 8a951509 8726a840 8cb6fae4 8cb6fae4 wfplwf!FilterNetPnPEvent+0x14
    8cb6fa20 8fb06cfc 866420e0 8cb6fae4 8cb6fa4c ndis!NdisFNetPnPEvent+0x77
    8cb6fa30 8a951509 86badf68 8cb6fae4 8cb6fae4 pacer!PcFilterPnPEvent+0x14
    8cb6fa4c 8add3512 866420e0 8cb6fae4 8cb6fa78 ndis!NdisFNetPnPEvent+0x77
    8cb6fa5c 8a951509 87279008 8cb6fae4 8cb6fae4 avgfwd6x+0x1512
    8cb6fa78 951333ba 866420e0 8cb6fae4 8726c008 ndis!NdisFNetPnPEvent+0x77
    8cb6fa90 8a951509 87278010 8cb6fae4 8fb201e0 nwifi!FilterNetPnPEvent+0xc6
    8cb6faac 8fb1960b 866420e0 8cb6fae4 866420e0 ndis!NdisFNetPnPEvent+0x77
    8cb6fac8 8a92597e 867fc448 8cb6fae4 88059d68 vwififlt!FilterNetPnPEvent+0x41
    8cb6fb3c 8a928548 866420e0 00000000 00000000 ndis!ndisDevicePnPEventNotifyFiltersAndAllTransports+0xe2
    8cb6fb74 8a95769d 00000000 8cb6fba4 86624410 ndis!ndisPnPPortActivation+0x7b3
    8cb6fb90 91648354 866420e0 00000000 00000000 ndis!NdisMNetPnPEvent+0x76
    8cb6fc54 91648782 86893020 00000001 82a87573 athr+0x16354
    8cb6fca4 91648418 86893020 8cb8f38c 86893020 athr+0x16782
    8cb6fcbc 91651828 86893020 851e42a8 851e42a8 athr+0x16418
    8cb6fcdc 8a90730a 851e42a8 866995a0 8cb6fd00 athr+0x1f828
    8cb6fcec 82c3ab9d 86642028 866995a0 85209ac8 ndis!ndisDispatchIoWorkItem+0xf
    8cb6fd00 82a8808b 86624410 00000000 85209ac8 nt!IopProcessWorkItem+0x23
    8cb6fd50 82c28a55 00000000 ad699810 00000000 nt!ExpWorkerThread+0x10d
    8cb6fd90 82ada239 82a87f7e 00000000 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  AMPPAL+125b5
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: AMPPAL
    IMAGE_NAME:  AMPPAL.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d5c53be
    STACK_COMMAND:  .cxr 0xffffffff8cb6f320 ; kb
    FAILURE_BUCKET_ID:  0x7E_AMPPAL+125b5
    BUCKET_ID:  0x7E_AMPPAL+125b5
    Followup: MachineOwner
    ---------
    2: kd> lmvm AMPPAL
    start    end        module name
    939bc000 939f3000   AMPPAL   T (no symbols)           
        Loaded symbol image file: AMPPAL.sys
        Image path: \SystemRoot\system32\DRIVERS\AMPPAL.sys
        Image name: AMPPAL.sys
        Timestamp:        Wed Feb 16 23:46:22 2011 (4D5C53BE)
        CheckSum:         00039E8A
        ImageSize:        00037000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ----------------------------------------------------------------------------------------------
    Your BSOD was caused by AMPPAL.sys driver: http://systemexplorer.net/db/amppal.sys.html
    Please upload it or contact Intel Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    • Marked as answer by warinho Saturday, October 08, 2011 1:51 PM
    • Unmarked as answer by warinho Saturday, October 08, 2011 1:51 PM
    • Proposed as answer by Stephanus Schulte Thursday, October 13, 2011 2:37 PM
    Saturday, October 08, 2011 12:25 PM
  • So the problem is with amppal.sys, which belongs to Intel® Centrino® Bluetooth 3.0 + High Speed Virtual Adapter. Now what should i do with that? 
    Saturday, October 08, 2011 12:35 PM
  • Update the driver to the latest one or contact Intel for more information.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, October 13, 2011 6:57 AM
  • So the problem is with amppal.sys, which belongs to Intel® Centrino® Bluetooth 3.0 + High Speed Virtual Adapter. Now what should i do with that? 

    Update it or contact Intel Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Thursday, October 13, 2011 5:03 PM
  • This is not made by Intel!! I believe it is a virus. What it does exactly I don't know (other than the obvious blue screen of death), but if you remove it from the device manager you stop getting the blue screen. You have to Show Hidden Devices to find it. I shows up in different places so you'll have to look for it.

    Mike in IT


    • Edited by Mike in IT Wednesday, May 09, 2012 3:35 PM
    Wednesday, May 09, 2012 3:33 PM
  • I'll start by how my problem came up, I was downloading/installing it, when it crashed, than just like you every time I got to the login screen my account tab wouldn't show it would automatically crash, so what you could try is this

    1. boot into safe mode(if you don't know how to boot into safe mode, google it, I'm sorry, I don't have enough time to cover it all)

    2. Once safe mode is loaded, go to your device manager, and on there, before clicking anything, it should show "Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter" by the + 

    3. right click, and click uninstall. 

    4. reboot, and you should be able to login. 

    IF this works, give me a like/thumbs/something so I know I didn't waste my time writing this up. 

    Monday, September 10, 2012 3:34 AM
  • Works :-)
    Saturday, March 02, 2013 5:44 PM
  • Worked like a charm.
    Wednesday, June 11, 2014 6:06 PM