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Option to create new folder on desktop is missing

    Question

  • Option to create new folder on desktop is missing. All I have is option to create new compressed folder.
    Thursday, December 24, 2009 4:17 AM

Answers

  • Hi tut69,

     

    The issue should be caused by damaged or incorrect registry key entry. Please check the following registry value:

     

    1. Click Start, type regedit in Search Bar, and then click regedit in the Programs list.

    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

     

    2. Locate and then click the following registry subkey:

     

    HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\

     

    3. Please check if the value for (Default) is: {D969A300-E7FF-11d0-A93B-00A0C90F2719}

     

    If the issue persists after changing the registry key value, please continue to try the following suggestions:

     

    1. Click Start, type regedit in Search Bar, and then click regedit in the Programs list.

    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

     

    2. Locate and then click the following registry subkey:

     

    HKEY_CLASSES_ROOT\Folder

     

    3. Right click on the Folder key on the left pane, and then select "Export" to backup this registry key.

    4. Go to my Skydrive and download folderfix.zip file.

    5. Save the folderfix.zip file on to your Desktop.

    6. Right click and extract the folderfix.reg file.

    7. Right click on the folderfix.reg file and then click Merge.

    8. Click Yes to confirm the modification.

     

    Hope this helps.

     

    Regards,

    Linda

     

     

     

     

    • Marked as answer by Linda Yan Thursday, December 31, 2009 1:42 AM
    Thursday, December 24, 2009 9:10 AM

All replies

  • Hi tut69,

     

    The issue should be caused by damaged or incorrect registry key entry. Please check the following registry value:

     

    1. Click Start, type regedit in Search Bar, and then click regedit in the Programs list.

    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

     

    2. Locate and then click the following registry subkey:

     

    HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\

     

    3. Please check if the value for (Default) is: {D969A300-E7FF-11d0-A93B-00A0C90F2719}

     

    If the issue persists after changing the registry key value, please continue to try the following suggestions:

     

    1. Click Start, type regedit in Search Bar, and then click regedit in the Programs list.

    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

     

    2. Locate and then click the following registry subkey:

     

    HKEY_CLASSES_ROOT\Folder

     

    3. Right click on the Folder key on the left pane, and then select "Export" to backup this registry key.

    4. Go to my Skydrive and download folderfix.zip file.

    5. Save the folderfix.zip file on to your Desktop.

    6. Right click and extract the folderfix.reg file.

    7. Right click on the folderfix.reg file and then click Merge.

    8. Click Yes to confirm the modification.

     

    Hope this helps.

     

    Regards,

    Linda

     

     

     

     

    • Marked as answer by Linda Yan Thursday, December 31, 2009 1:42 AM
    Thursday, December 24, 2009 9:10 AM
  • Worked great. Thank You
    Sunday, January 03, 2010 8:08 AM
  • Hi Linda,
    In another forum, a user is having trouble with the New > Shortcut option.  The option is there, but clicking it doesn't open the "New Shortcut Wizard".  It sounds similar to this, if you have any ideas.  Here's the link.


    If this was helpful, please vote. If it solves the issue, please click Propose as Answer. Thanks!
    Sunday, January 03, 2010 11:54 PM
  • Hi Linda,

    Thanks, your posting kept me from having to reinstall or install another copy of Windows 7 X64 to figure out what the differences were.  I did want to note for folks searching here and were screwed over by Unlocker 1.8.8 the registry file you posted above works great. 

    Thanks,
    Christian Blackburn
    Fast and Friendly Computer Repair
    Monday, March 01, 2010 4:42 AM
  • Glad to hear the solution helped. :-)
    Tuesday, March 02, 2010 3:01 AM
  • Thanks - not sure which program caused it to disappear but now it's back.

     

     

    Tuesday, April 13, 2010 5:54 AM
  • Thanks for the fix, that worked perfectly!

    I checked the registry values and found the program that caused my problems: Boot Deleter (which I used to remove a locked file before booting). Just so you know; don't use this program :)

    Maybe I'll mail them so they know of this problem (application is from 2005, can't blame them :P)

    Tuesday, November 16, 2010 7:19 AM
  • Linda,

     

    This same issue occurred for me this week.  Any ideas why?

    Anyway, your fix worked just fine and I have the "new" back.

    Many thx,

    Russ

     

    Tuesday, December 28, 2010 2:11 AM
  • Worked awesome thank you.
    Wednesday, April 27, 2011 6:34 PM
  • @linda yan:: thanks buddy... it worked.. thanks a lot.. :)
    Saturday, June 18, 2011 2:15 PM
  • Thanks for the fix, that worked perfectly!

    I checked the registry values and found the program that caused my problems: Boot Deleter (which I used to remove a locked file before booting). Just so you know; don't use this program :)

    Maybe I'll mail them so they know of this problem (application is from 2005, can't blame them :P)


    Same here. After I removed BootDeleter from my computer (didn't need it anymore anyway) and applied reg file provided by Linda Yan (thank you very much!!!) everything has started working.
    Wednesday, July 13, 2011 7:42 AM
  • I can also confirm that Boot Deleter which I used to remove a locked file was causing this.
    Tuesday, November 22, 2011 3:10 PM
  • I can also confirm that Boot Deleter which I used to remove a locked file was causing this.

    omg thanks for the fix !~


    Always Remember .. Never Forget .. BACKUP! BACKUP! BACKUP!
    Thursday, December 15, 2011 2:17 PM
  • Importante aporte, funciona a la perfeccion, 1000 puntos para ti, gracias.

    Tuesday, December 20, 2011 7:40 AM
  • Ya it worked very well....thanks.....:):):)
    Tuesday, January 10, 2012 3:49 AM
  • Thanks very much.  It worked! This problem had been driving me nuts for the past few days.
    Saturday, July 21, 2012 8:37 AM
  • Yep - Boot Deleter was the source of my problem too.  You need to go back into Boot Deleter and click "remove from windows shell."  
    • Proposed as answer by hoilar Thursday, August 16, 2012 3:16 PM
    Thursday, August 16, 2012 3:16 PM
  • Thanks you ,It's workkkkkkkk........... God bless you!
    Saturday, December 29, 2012 3:59 AM
  • ANOTHER PROGRAM CAN CAUSE THIS!

    Digital Defender antivirus (the free version) causes this problem on Windows 7 64-bit when you uninstall it using Microsoft's standard uninstaller!  Took me forever to track this down; fortunately I have lots of backups of my system on an external hard drive (don't depend on Windows System Restore, they only have room for a few restore points, so they don't go back very far).

    If you have Digital Defender installed, I don't think it will harm you; just don't uninstall it!  If you must, you can use the fix above, or you can use a backup or System Restore to go back to a time before you installed it.  Or you can wait until the makers of Digital Defender announce that they have fixed all versions with this bug.  The announcement should appear at https://digitaldefender.zendesk.com/home.  I wrote to the Head Guru at Zendesk and if they know what's good for them, they will fix this and announce the fix, pronto!

    Not being able to create a New Folder is the most glaring symptom, of course.  But when you take a bite out of the Windows operating system, mysterious stuff happens all over the place.  I suspect it of causing my MS Outlook Pro 64-bit 2010 (a part of MS Office 2010) to lose all its Help files and to respond to all email searches with "No match found".  Don't you just love it!

    Wednesday, April 03, 2013 8:42 AM
  • Thank you, thank you, thank you!!!!!
    Thursday, April 11, 2013 5:52 PM
  • Thanks Linda-

    However, it did not solve my problem with the new folder disappearing. 

    A win 7 64 bit system, I checked the registry, the value was correct. 

    I then downloaded from your skydrive (thank you again) folderfix.zip, unzipped it and followed your instructions.  The machine informed me it was not a registry file.  I then used regedit and imported folder_fix.reg from my desktop.  The green bar went all the way, then said it would restored on top of key: Folder.  Saying yes got me the same message.  The specified file folder_fix.reg  is not a registry file.

    What did I do wrong?

    Friday, April 12, 2013 12:21 AM
  • Thank you for the folderfix file. Worked like a charm.
    Saturday, April 13, 2013 4:34 PM
  • Thank you

    LINDA Yan

    Sunday, April 14, 2013 1:17 PM
  • thank you so much :)
    Sunday, April 14, 2013 11:06 PM
  • This doesnt work for me even after reboot...

    I also tried the fixreg method suggested downloaded from your Myskydrive link

    the error I get is :

    (X) Cannot import: folderfix.reg: Not all data was successfully written to the registry. some keys are open by the system or other processes.

    please helpfolder fix error



    Monday, April 15, 2013 3:35 PM
  • Hi Linda,

    This helped me.

    Tuesday, April 16, 2013 10:50 AM
  • Thanks Linda,

    Worked like a charm.


    • Edited by ajheyhey Wednesday, April 17, 2013 8:58 PM
    Wednesday, April 17, 2013 8:56 PM
  •  very very very very very Thanks it works :-)

    Sunday, April 21, 2013 6:20 AM
  • Dear Linda,

    I just wanted you to know that even 4years later this answer was the answer to my prayers!!!  I use the new folder function all the time as a way to organize and when it was gone I was completely lost. Thank you for keeping the solution on your sky drive.  You have regained my sanity for me.

    Thank you, thank you, thank you.

    fondly

    Donna Yahnke


    • Edited by donnacy Sunday, April 21, 2013 7:03 PM
    Sunday, April 21, 2013 7:00 PM
  • Thank you Linda. Well done.
    Tuesday, April 23, 2013 1:24 AM
  • Thank you very very very much!

    Thursday, April 25, 2013 8:29 AM
  • After searching for a while, I stumbled on this. It worked perfect! Thank you very much!
    Saturday, April 27, 2013 10:59 PM
  • I CAME ACROSS THE SAME ISSUE WITH THE SAME ERROR CODE MESSAGE...

    First off I am running Windows 7 64-bit edition. So for those who are having the same issue on this OS READ THIS!!!

    Ok I almost feel stupid after about two hours of reading forums and comments and researching what may possibly be causing this error message. It is so simple that when you read this you are going to smack your self in the head like I did... Hear is the big secret!

    Make sure you are logged into the administrator when merging the file to the .reg directory. And when I mean logged in as the administrator I do not mean right-click and run as administrator like everyone keeps saying to do. No, physically log in as the administrator on your computer and follow the steps from above that Linda has left for every one. That will solve this error code.

    For some reason when you are logged in as a user and try to right-click and hit run as administrator it still recognizes that some keys are left open on the system. This is because the users profile registers off the administrators .reg when you try to access the regedit it now is opening both the users and administrators instead of closing the users and only opening and running as the administrator. Stupid I Know lol...

    Long story short login as the administrator and then down load the folderfix.zip file extract it and right click merge, and you are all done. Also restart the computer and when you go to check to see if the new folder option is there it might take a minute or two generally on the second attempt to right click and create new folder it will be there hope this helps yall!!!

    Please visit me at www.InfinityDesignsUSA.weebly.com for any graphic or web design needs or any further questions...

    Monday, April 29, 2013 1:02 AM
  • Worked perfectly!!!  Thank you!!!
    Tuesday, April 30, 2013 12:20 PM
  • Hi I found that the problem could be a missing Dll name Nvhotkey.dll if you download dll and left click on hard drive icon go to 32 dll folder and paste dl lin this fixed it for me hope this helps.

    Wednesday, May 01, 2013 2:32 AM
  • Linda,

    Downloading and merging the "folderfix.reg" worked great!  Thanks!

    Corey


    Corey Ames

    Wednesday, May 01, 2013 4:30 PM
  • Thank you, Linda! Your folderfix worked for me.
    Wednesday, May 01, 2013 5:20 PM
  • First of Linda your awsome! I been hunting forums for two days now, your the first to suggest digging through the registry :). Im wondering though what i should do if i dont even see the sub folder in question? 

    I have chased it all the way down to /contexmenuhandelers/ but theres no sub-folder named new. help please its driving me nuts.

    Thursday, May 02, 2013 1:40 AM
  • Thank you Thank you.  I figured it out thanks to your info. I traced the sub folders all the way to /contexmenuhandelrs/ but there was no /new/ there, so i down loaded folderfix from your sky drive. I didnt merge them at first I had just added folderfix to the registry witch helped a little. it allowed me to use the new context menu while inside my computer or pictures things like that but i was still unable to use it on the desk top. so i exported to desktop and merged seems to be working good no. thanks again. Oh is it safe to delete the back up copy of HKEY_CLASSES_ROOT\Folder if not what should i do with it. just store it?
    Thursday, May 02, 2013 2:11 AM
  • Thank You -  Same problem and your solution fixed it.  Thanks so much
    Thursday, May 02, 2013 6:15 PM
  • Linda--

    I too had this problem just suddenly appear for no apparent reason.  No solution on the internet that I tried worked other than yours.  An interesting anomaly in case anyone else mentions it.  The first file I extracted from the zip file did NOT have MERGE as an option when right-clicking on it.  I tried everything I could think of and nothing helped.  Eventually I just extracted it again and the (2) version worked fine.  Any ideas why that would happen?  Not that it matters, thanks so much!  My "new folder" button was visible and even pushable, but it did nothing at all, no matter how many times I pushed it.  Not being able to make a new folder seems like it might be a small problem, but it's not.  I"m going to go back and look at the rest of the things on your skydrive and see what they might be for, if there's any explanation.

    Thanks.

    Rick Joslin

    Thursday, May 02, 2013 8:07 PM
  • It work!!!
    Friday, May 03, 2013 2:19 PM
  • Thanks. Worked like a charm!!!
    Saturday, May 04, 2013 1:09 AM
  • Worked just great. Thanks a lot!

    Sunday, May 05, 2013 3:22 AM
  • Yeah Linda I'm still horribly confused at how to do it, if you can make a simpler version of this explanation, it would be much appreciated.
    Sunday, May 05, 2013 3:36 PM
  • Thanks a bunch Linda! The registry fix ZIP worked great!

    Regards,

    Lucio Gayosso

    www.gayossonet.com

    Monday, May 06, 2013 5:30 PM
  • Absolutely Brilliant - I am not sure how I lost the Create "new folder" choice from my right click menu, but I did.  I suspect it is when I installed “Directory List and Print Pro”.  But this fix worked great.  Thank you!!!!

    Tuesday, May 07, 2013 2:22 PM
  • i was thinking to reformat my system because of this,until i read your post about this problem,it's a big help linda  and i'm very thankful.may god bless you

    Tuesday, May 07, 2013 3:56 PM
  • Hi Linda,

    Thank you so much. Its working good, and i solve my issue. Now i have an option to create a new folder. Thanks a lot for such great effort.

    Wednesday, May 08, 2013 9:45 AM
  • You are awesome, Linda!  Thanks so much for this fix... it was driving me crazy!

    Wednesday, May 08, 2013 11:55 PM
  • Hi I'm having the same problem I cannot create a regular new file only a compressed zip folder and briefcase, I did what you said and copied and pasted in this number D969A300-E7FF-11d0-A93B-00A0C90F2719 and now I have no options there's no NEW options I  cannot create a folder or anything. Hopefully you can help thankyou.
    Thursday, May 09, 2013 12:49 PM
  • Hi Linda Yan,

    Thank you very much ! It worked for me.

    Friday, May 10, 2013 12:28 AM
  • Linda your solution worked perfect !!

    Thanks a Lot for your solution !! Appreciate it !!

    • Proposed as answer by Rock511 Friday, May 10, 2013 6:29 AM
    • Unproposed as answer by Rock511 Friday, May 10, 2013 6:29 AM
    Friday, May 10, 2013 6:29 AM
  • Hi Linda,

    After all these years, still the #1 fix.  Thank you!!

    scott


    scott

    Friday, May 10, 2013 7:17 PM
  • This worked for me, though I had to Merge twice.  My folder problem also happened after uninstalling Digital Defender.  Thank you, Bob (jkelty)
    Friday, May 10, 2013 7:34 PM
  • Thanks it really worked ....... :)
    Friday, May 17, 2013 6:12 AM
  • folderfix.reg did the trick.

    Thank you!

    Tuesday, May 21, 2013 10:05 PM
  • thank you very much it worked
    Thursday, May 23, 2013 5:13 PM
  • Hi, I checked that the default matched what you said and it does and I still have no new folder option.
    Thursday, May 23, 2013 7:11 PM
  •  

     

     

     Hi Linda...you are great...I have been trying to fix this problem for awhile w/out luck.

    Your instruction how to create the new folder is excellent

    many thanks.

    Maninvaus

     

     


    Thursday, May 23, 2013 11:43 PM
  • Run the fixit from the skydrive link.
    Saturday, May 25, 2013 12:42 AM
  • thank you so much. Works great
    Sunday, May 26, 2013 9:52 AM
  • Works great~ thanks so much!
    Friday, May 31, 2013 5:35 PM
  • Linda,

    I downloaded folderfix.zip, saved it to the desktop, extracted the file which brought me to the folderfix.reg file.

    I right clicked on it but no "Merge" option appeared in the list.

    I then decided to restore my system to an earlier date since this problem has cropped up in the last few days.  That didn't work:(

    I am running Win7 64bit

    Don


    DonC

    Friday, May 31, 2013 6:40 PM
  • That's all I can do too?

    Saturday, June 01, 2013 5:30 PM
  • I tried to use this option to fix my new folder issue but after extracting the folderfix file and right clicking on it it doesn't give me the option to merge.
    Saturday, June 01, 2013 7:32 PM
  • What if "HKEY_CLASSES_ROOT\Directory" or "HKEY_CLASSES_ROOT\Folder" is not there?
    Monday, June 03, 2013 1:59 PM
  • Thank you, Linda!!!

     

    It worked great.

     

    The value in HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\ was exactly as you mentioned, so I did the next step and the folderfix.reg did the trick.

     

    Thanks again, Barry
    Wednesday, June 05, 2013 1:18 PM
  • I was so tired on not having a Folder option. All I do all day is make folders...copying and pasting a folder to get a new one...blah!!  Thank you very much for your help!

    Wednesday, June 05, 2013 7:34 PM
  • Hi Linda,

    It works, thanks a lot.

    Singjang

    Thursday, June 06, 2013 7:30 PM
  • Linda,

    Followed your instructions and now able to add new folders.

    thank you!

    aloha,

    reyn

    Saturday, June 08, 2013 5:57 PM
  • Hi Linda,

    Your instructions were beautifully clear and accurate.  Folderfix.exe worked perfectly as well.  Thank you SO much!  :)  I wish more tech support was as good...

    Wednesday, June 12, 2013 1:57 PM
  • The 2nd solution worked perfectly. Thanks!
    Thursday, June 13, 2013 9:29 PM
  • I did everything instructed and it didn't work. So I checked administrator rights ( in case I'd taken myself off admin for some daft reason) and everything was okay. So I tried everything again...I right clicked the file and chose merge and got the okay message. When I right clicked this time, it worked. 

    Thanks very much Linda :-)

    Monday, June 17, 2013 6:56 PM
  • didn't work for me, but "crtl + shift + n" worked, as well as bring the option back to the right click menu.
    Thursday, June 20, 2013 6:10 PM
  • This solution worked perfectly.  Many thanks!!  I had to use the 2nd step and the file on Skydrive worked.
    Sunday, June 23, 2013 10:02 PM
  • Thanks Linda, I"ll confessed that I was afraid to use folderfix at the beginning but after I did it and restart my computer it worked perfectly. Thanks a lot!!
    Monday, June 24, 2013 8:11 AM
  • Perfect.  This worked great.  Thanks :-)
    Tuesday, June 25, 2013 11:24 PM
  • This worked very well also for me! Thank you, Linda!

    Klaus

    Wednesday, June 26, 2013 6:12 PM
  • Hi Linda,

    I followed your steps but could not find steps 4 'Go to my Skydrive and downloand folderfix.zip file.' Where can I find the my Skydrive? I appreciate your help!

    Joy

    Friday, June 28, 2013 1:31 AM
  • this worked. alHamdulillah....

    do we know what caused this?

    Friday, June 28, 2013 2:46 PM
  • Okay, I'm an idiot. I can't get past step 1. Can you help?

    Friday, June 28, 2013 7:51 PM
  • You are my freaking HERO! lol this has been bothering me for soo long. No more having to duplicate an existing folder to make a new folder :P
    Saturday, June 29, 2013 1:56 PM
  • Linda,

    Will this work for Windows Vista?

    Thanks.

    Saturday, June 29, 2013 4:54 PM
  • This is exactly the issue I am having.  Came after installing a Zip program necessary for unpacking some Android rooting software.  Now that I have deleted to installed Zip program, the keys you reference are now missing out of the registry...completely.  Can this key and sub key be created from scratch?  If so, could you share instructions how to build these back into the system.
    Sunday, June 30, 2013 12:21 PM
  • thanks so much... the folderfix worked perfectly! and I lived with this for over a month!

    Sunday, June 30, 2013 9:36 PM
  • Thank you - it work for me to!!  very helpful.
    Tuesday, July 02, 2013 12:08 PM
  • Thank you Thank you Thank you...your solution worked great.

    ~VC

    Friday, July 05, 2013 7:29 PM
  • THANK YOU SO MUCH!  There are several other fixes out there that made no sense but this one made sense and it worked.  Thank you so much!
    Sunday, July 07, 2013 10:14 PM
  • Couldn't create a new folder using the "New Folder" button in Windows Explorer or by right-clicking and selecting "New Folder". However, I was able to create a new folder using command prompt (run as administrator) using mkdir.

    I found your solution my results were:

     - had the correct default value.

     - Merged the registry with the registry file from my Skydrive and I am now able to create folders.

    Thanks Linda, you're the best!!

     
    Sunday, July 07, 2013 11:11 PM
  • Absolutely godlike.

    Thank you Linda. :D

    Monday, July 08, 2013 9:22 AM
  • Thanks a lot, It worked for me !
    Wednesday, July 10, 2013 2:53 AM
  • Thank you so so so much! The missing New "Folder" option when right-clicking was driving me insane! You saved the day and my sanity! Thank you again!

    Thursday, July 11, 2013 9:24 PM
  • Hi Linda,

    I replied previously that your fix worked great. What I did not know is that the "New Folder" selection seems to repeatedly disappear from time to time. This time it seemed to be related to one of seventeen automatic fixes from Microsoft that occurred when I shut down last evening. Possibly you can have someone in MS take a look at why the problem reoccurs. Fortunately, each time the problem reappears, I am able to reapply your fix successfully (which BTW I have saved on my hard drive to avoid searching for your fix each time).

    Barry

    Friday, July 12, 2013 12:42 AM
  • I understand this is an older post, but unfortunately both of your suggestions did not fix my problem. I have never came across this problem and it has me very intrigued. If by chance this post is still being viewed, I would like to know if you would possibly have any more insight on what the problem may be. Also the 'new folder' button on the menu bar does not work. 

    • Edited by N374DM1N Friday, July 12, 2013 7:04 AM additional thought
    Friday, July 12, 2013 6:52 AM
  • It works! Thanks a lot.
    Friday, July 12, 2013 9:15 PM
  • Thank you so much. This fix has solved my problem.
    Sunday, July 14, 2013 9:02 PM
  • OMG Linda. It worked. Thank you so much!!!
    Monday, July 15, 2013 10:48 PM
  • great fix for windows 7 64 thanks very much
    Saturday, July 20, 2013 9:12 PM
  • I have this same problem too, has anyone answered this Roger?
    Saturday, July 20, 2013 9:42 PM
  • Awesome!  This fixed it for me.  I searched for 2 days and I was nervous about downloading and installing a fix.  I still have no idea what the culprit was.  The last change before "New Folder" disappeared was installing the latest iTunes, but not sure if that was coincidence.

    thanks,

    Bill

    Sunday, July 21, 2013 5:09 PM