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Error details: Code 80070002

    Question

  • I continuously receive the following error when trying to install Vista SP2 via Windows Updates:

    Vista SP2 Build 16497 for x86 (KB948465)

    Installation date: ‎12/‎22/‎2008 9:25 AM

    Installation status: Failed

    Error details: Code 80070002

    Update type: Important

    Customer Preview Program (Beta): Windows Vista Service Pack 2 - Contains all previously released updates, also contains fixes focused on addressing top priority issues.

    More information:
    http://support.microsoft.com/kb/948465

    Help and Support:
    http://support.microsoft.com



    I have cleared the information in the two folder in the Windows install location and tried the install again.  Same failure as always.

    I am using Vista Ultimate 32bit.

    Monday, December 22, 2008 4:14 PM

Answers

  • I could not reinstall SP1, over itself, and there were a LOT of updates added since then.

    I opeted to do an upgrade of Vista SP1 to Vista without any service packs by running the Vista DVD from within Windows and selecting "Upgrade".

    This reset all the windows files back to a new install.  I then reinstalled all the windows updates until SP1 appeared.  I downloaded and installed SP1 from the Microsoft website instead of the WindowsUpdate site.

    I then added all the remaining updates after a successful SP1 install.

    I then installed the Pre-SP2 update.

    I was then able to successfully install the SP2 update, and the subsequent SP2 related updates after it was installed.


    So, in brief, my solution to the 80070002 error code is:

    1. Use the Original Vista Install CD to perform an upgrade of Vista back to its original state (this is done by loading the DVD while running the Vista GUI).
    2.  Reinstall all the updates as given by Windows Update.
    3.  Download and installe SP1 from the install file and not by Windows Update.
    4.  Use Windows Update to update everything after that without any errors.
    • Marked as answer by CybrSage Thursday, February 05, 2009 6:31 AM
    Thursday, February 05, 2009 6:30 AM

All replies

  • Hey CyrbrSage,

    Would you please download and run the system update readiness tool from http://support.microsoft.com/default.aspx/kb/947821 to see whether your issue can be resolved. 

    Thanks.
    Zhao[MSFT]
    • Marked as answer by BrystonModerator Monday, December 22, 2008 9:16 PM
    • Unmarked as answer by CybrSage Wednesday, December 24, 2008 2:45 AM
    Monday, December 22, 2008 7:18 PM
  • The readiness tool does not appear for download, so I am downloading it manually.  I have run it already; when I first received the error, a google search turned up the tool.

    I will ensure the two folders are empty and I reboot prior to running the tool, to provide as clean a slate as possible.
    Tuesday, December 23, 2008 3:24 AM
  • It did not work:

    This link shows the items installed:

    http://i113.photobucket.com/albums/n205/cybrsage/Installs.jpg


    Which are only the SP2 failure, Windows Defender update, and KB947821.



    Here is the failure error:

    Vista SP2 Build 16497 for x86 (KB948465)

    Installation date: ‎12/‎23/‎2008 8:12 PM

    Installation status: Failed

    Error details: Code 80070002

    Update type: Important

    Customer Preview Program (Beta): Windows Vista Service Pack 2 - Contains all previously released updates, also contains fixes focused on addressing top priority issues.

    More information:
    http://support.microsoft.com/kb/948465

    Help and Support:
    http://support.microsoft.com/



    Wednesday, December 24, 2008 2:41 AM
  • I have placed all the files Moderator Frank asked of someone else who is receiving the same errror number.  You can find them here:

    http://cid-379d82875a05ca56.skydrive.live.com/browse.aspx/Public?authkey=4Y2i3dZZln4%24

    Wednesday, December 24, 2008 7:35 PM
  • CybrSage

    Go to the following article.

    Error message when you use the Windows Update Web site or Microsoft Update Web site to install updates: "0x80070002":
    http://support.microsoft.com/default.aspx/kb/956698

    Scroll down to the "For Windows Vista and for Windows Server 2008, follow these steps:" section.

    Carefully follow the instructions.

    Let us know the results.

    Hope this helps.



    Ronnie Vernon MVP

    Wednesday, December 24, 2008 8:50 PM
  • I added a pause line to the end, so I could verify everything ran fine.  It did.

    I am downloading and installing the update again.  I will post the results shortly.

    I initially received an error (about 1 second after checking for updates), so I tried the download again.  It appears to be downloading the service pack now.
    Wednesday, December 24, 2008 9:23 PM
  • Did not fix the problem.  Same exact error as I keep having.

    Error details: Code 80070002


    As a note, it says it installs successfully and wants to reboot to finish the install...files in use, etc.

    I reboot, it does the Step 1 of 3...2 of 3, 3 of 3, and loads Vista, at which point it says it failed when I check the status.  It also says there is a new update available.  That update is SP2, ready for another go at it.
    Thursday, December 25, 2008 1:12 AM
  • No ideas at all?

    I suspect I will encounter the same error when installing the full on SP2 when it is available.  Then I will be forced to talk to someone who barely speaks my language and can only follow a script.  This person will tell me to do very stupid things, which anyone who even remotely knows anything about Windows would never do to aid in solving the issue.

    Sigh...
    Sunday, December 28, 2008 2:22 AM
  • Bumping back up to the top.

    After the first reply by msft, somone marked the post as fixed, or fix accepted, or some such nonsense.  This is why I am ensuring the post stays alive.

    That, and it is an error I am receiving.  ;)
    Wednesday, December 31, 2008 2:31 AM
  • Tuesday, January 06, 2009 5:47 AM
  • CybrSage

    I can see your logs placed at http://cid-379d82875a05ca56.skydrive.live.com/browse.aspx/Public?authkey=4Y2i3dZZln4%24. Can you also dump your HKLM\Components and place it at the same location? Go to Start -> Run -> type regedit, Enter -> Under HKEY_LOCAL_MACHINE right click on Components -> click on Export -> share the saved file.

    Thanks
    Wasil
    Tuesday, January 06, 2009 12:02 PM
  • I have already followed the steps mentioned in your link.  They did not help.

    I have uploaded the components.reg file.

    I have never bothered to look in that section, found it humorous there is a part called "winners".  :)


    I have my MCSE and an alphabet of other certifications, so do not be afraid to ask me to do things you would never ask of your grandmother...or the guy that lives next door who always asks for computer help because you "know things about computers"    ;)
    Wednesday, January 07, 2009 3:24 AM
  • I just tried the Windows Update version of SP2 again, no change.
    Wednesday, January 07, 2009 6:47 PM
  • CybrSage,

    Can you please log a bug against SP2 using http://connect.microsoft.com/InvitationUse.aspx?ProgramID=2730&SiteID=749&InvitationID=CPP-G93D-QDHH
    Please post back the feedback Id here so that we can followup with the engineering team.

    Thanks
    Wasil
    Thursday, January 08, 2009 5:53 AM
  • Wasil [MSFT] said:

    CybrSage,

    Can you please log a bug against SP2 using http://connect.microsoft.com/InvitationUse.aspx?ProgramID=2730&SiteID=749&InvitationID=CPP-G93D-QDHH
    Please post back the feedback Id here so that we can followup with the engineering team.

    Thanks
    Wasil



    I have opened a feedback ticket.  392061
    Thursday, January 08, 2009 8:03 PM
  • cyber age,

    we got your logs, can you do us one more favor and grab anything under the following reg key

    HKLM\Components and HKLM\SOFTWARE\vLite

    Thanks,
    -Frank.

    Friday, January 09, 2009 7:44 AM
  • I do not have a key named vlite under software, and the components are out on:

     http://cid-379d82875a05ca56.skydrive.live.com/browse.aspx/Public?authkey=4Y2i3dZZln4%24
    Friday, January 09, 2009 8:11 PM
  • ok,
    this looks like a driver install failure due to a missing winusb.inf,

    was there a system restore or a restart to last known good configuration?

    are you able to reproduce this error? it might have been a hiccup.

    Thanks,
    -Frank.
    Monday, January 12, 2009 10:01 PM
  •  The error happens every time I try to install the service pack.

    Is there anything I should clean out of the registry, or anything I should add, to fix the problem?

    No restores or last known conditions done.  I did have some problems with the computer locking up when it tried to go into sleep mode, resulting in the need to hard boot it.  I fixed that with the MCE Standby Tool from http://slicksolutions.eu/mst.shtml.
    Wednesday, January 14, 2009 3:52 PM
  • Does this mean you have given up?  I am sure I will not be the only person with this issue when the service pack is released.

    I know my way around the registry.  I have my MCSE (have had it since the NT4 days) and am quite familiar with it...so if you need me to edit it, just say so.

    I can add files to my PC if you wish.  I can add a USB driver, or remove some failed files, etc.  Just say what to do.
    Sunday, January 18, 2009 7:10 PM
  • I manually created the vLite registry entry, but it is (of course) empty.  No change.  Same error.

    I downloaded vLite, installed the required Windows Automated Installation Kit, and tried again (after the reboot).  No change.  Same Error.

    I downloaded SP2 and tried the stand alone installer (x86 version).  On this one, I get to watch the installation steps upon reboot.  It fails on step 1 out of 3, at 0%.  It then reverts back to the pre-installed state.

    I am now installing the readiness tool, again, since the stand alone installer recommends it.

    I have gone full circle a few times now with the same results each time.
    Monday, January 19, 2009 3:51 AM
  • Those two files already exist in the servicing folder.  I will reboot into safe mode and replace them there, if I can.

    The TrustedInstaller (or TrustedHandler, cannot remember which) has the ownership of the folder and I did not want to force a change without mentioning it here first.
    Thursday, January 22, 2009 10:10 PM
  • I was unable to replace those two files in safe mode.

    What now?  I just tried the SP2 again (downloaded it from MS) and it failed again.

    Friday, January 30, 2009 10:55 PM
  • I too am having the same problem.  I have Vista 64 and have downloaded the SP2 locally to install.  I've installed system update readiness tool after the service pack 2 isntalled and the results came back with no errors.

    As referred earlier in this message string, I too am having USB issues and one of the things I had read was to reinstall SP1 or install SP2 to fix them.

    My USB issues are that when it tries to install the drivers I get a error saying they can't be found or access denied (even though I'm running as administrator).
    Saturday, January 31, 2009 6:10 PM
  • Interesting thought.  I will try reinstalling SP1 and see what happens after that.
    Sunday, February 01, 2009 4:08 AM
  • I could not reinstall SP1, over itself, and there were a LOT of updates added since then.

    I opeted to do an upgrade of Vista SP1 to Vista without any service packs by running the Vista DVD from within Windows and selecting "Upgrade".

    This reset all the windows files back to a new install.  I then reinstalled all the windows updates until SP1 appeared.  I downloaded and installed SP1 from the Microsoft website instead of the WindowsUpdate site.

    I then added all the remaining updates after a successful SP1 install.

    I then installed the Pre-SP2 update.

    I was then able to successfully install the SP2 update, and the subsequent SP2 related updates after it was installed.


    So, in brief, my solution to the 80070002 error code is:

    1. Use the Original Vista Install CD to perform an upgrade of Vista back to its original state (this is done by loading the DVD while running the Vista GUI).
    2.  Reinstall all the updates as given by Windows Update.
    3.  Download and installe SP1 from the install file and not by Windows Update.
    4.  Use Windows Update to update everything after that without any errors.
    • Marked as answer by CybrSage Thursday, February 05, 2009 6:31 AM
    Thursday, February 05, 2009 6:30 AM