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Mic portion of my headset won't work with Windows 7. Using the Green/Pink jacks. System does not even detect a mic is there.

    Question

  • I recently had my USB headset die on me. I got a new one with the Pink/Green jacks instead. The earset part of them works fine, but the mic part doesn't at all. The system doesn't even pick up that a mic is plugged in. I have tried both the front and back jacks of my PC with the same issues. Under the Recording Tab in Sound it reads, NO audio devices are instaled, and I have the Show disabled devices checked. My biggest issue is I use Ventrillo and can't talk on it with this issue. Thank you ahead of time for any help.
    Monday, May 24, 2010 6:18 PM

Answers

  • Hi Davidalmighty,

     

    Please first check if the microphone works on another computer. If it works properly, please try the following suggestions to check the result:

     

    1.     Right click on the volume icon in the system tray and then click "Recording devices".

    2.     Right click on the blank place in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".

    3.     Right click on Microphone and then click "Enable".

    4.     Highlight the microphone and then choose "Set as Default Device".

    5.     Click Apply.

    6.     Select Microphone and click on Properties.

    7.     Click on Levels tab. The default Microphone Boost is set to 0, increase it.

     

    Also, if there is any sound card software installed such as Creative Console, please double check if the microphone is unmuted.

     

    For more information, please refer to: Connect a microphone, music player, or other audio device to your computer.

     

    If the issue persists, run the troubleshooting tool by going to Start -> Control Panel -> Troubleshooting -> Troubleshoot audio recording.

     

    Besides, please use Speech Recognition to test Microphone

    ============================

    1. Please click Start, type “Speech Recognition” (without quotation marks) and press Enter.

     

    2. Click “Set up microphone” and follow the Microphone setup wizard.

     

    3. When you reach “Adjust the microphone volume”, please note if the volume bar moves from yellow to red.

     

    Is the Setup wizard complete? If the microphone works properly, we can eliminate hardware problem from the possible causes of the issue. Please check to see if the issue persists in the Third-party software.

     

    Hope this helps.

     

    Regards,

    Linda

     

     

     

    • Marked as answer by Linda Yan Friday, June 04, 2010 6:09 AM
    Tuesday, May 25, 2010 8:38 AM

All replies

  • Hi,

     

    Please run dxdiag and save a log. Then post this information so we can see your computer and audio hardware information.

     

    ------------------

    System Information

    ------------------

     

    -------------

    Sound Devices

    -------------

    ---------------------

    Sound Capture Devices

    ---------------------

     

    Thanks,

    Chris
    Monday, May 24, 2010 9:12 PM
  • ------------------
    System Information
    ------------------
    Time of this report: 5/24/2010, 22:46:39
           Machine name: DAVID-PC
       Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
               Language: English (Regional Setting: English)
    System Manufacturer: Gateway                       
           System Model: 3250S CTO/QS                  
                   BIOS: BIOS Date: 09/27/04 15:17:44 Ver: 08.00.10
              Processor: Intel(R) Pentium(R) 4 CPU 2.93GHz, ~2.9GHz
                 Memory: 1280MB RAM
    Available OS Memory: 1278MB RAM
              Page File: 1530MB used, 1308MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode

    -------------
    Sound Devices
    -------------
                Description: Speakers (Logitech USB Headset)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: USB\VID_046D&PID_0A14&REV_0130&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/13/2009 19:51:23, 80640 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

                Description: Headphones (High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_08600000&REV_0900
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/13/2009 19:51:47, 304128 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (Logitech USB Headset)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/13/2009 19:51:23, 80640 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

    Tuesday, May 25, 2010 2:49 AM
  • i did notice it shows my USB headset, i am trying to use another set, that isn't USB. I just had my USB hooked in when I ran this.
    Tuesday, May 25, 2010 4:03 AM
  • ------------------
    System Information
    ------------------
    Time of this report: 5/25/2010, 00:04:56
           Machine name: DAVID-PC
       Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
               Language: English (Regional Setting: English)
    System Manufacturer: Gateway                       
           System Model: 3250S CTO/QS                  
                   BIOS: BIOS Date: 09/27/04 15:17:44 Ver: 08.00.10
              Processor: Intel(R) Pentium(R) 4 CPU 2.93GHz, ~2.9GHz
                 Memory: 1280MB RAM
    Available OS Memory: 1278MB RAM
              Page File: 1080MB used, 1758MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode

    -------------
    Sound Devices
    -------------
                Description: Headphones (High Definition Audio Device)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_08600000&REV_0900
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/13/2009 19:51:47, 304128 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------

     

    Here is a new one with the USB not plugged in and my green/pink jack headset plugged in. And the last portion was blank, I didn't leave it out.

    Tuesday, May 25, 2010 4:08 AM
  • Hi Davidalmighty,

     

    Please first check if the microphone works on another computer. If it works properly, please try the following suggestions to check the result:

     

    1.     Right click on the volume icon in the system tray and then click "Recording devices".

    2.     Right click on the blank place in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".

    3.     Right click on Microphone and then click "Enable".

    4.     Highlight the microphone and then choose "Set as Default Device".

    5.     Click Apply.

    6.     Select Microphone and click on Properties.

    7.     Click on Levels tab. The default Microphone Boost is set to 0, increase it.

     

    Also, if there is any sound card software installed such as Creative Console, please double check if the microphone is unmuted.

     

    For more information, please refer to: Connect a microphone, music player, or other audio device to your computer.

     

    If the issue persists, run the troubleshooting tool by going to Start -> Control Panel -> Troubleshooting -> Troubleshoot audio recording.

     

    Besides, please use Speech Recognition to test Microphone

    ============================

    1. Please click Start, type “Speech Recognition” (without quotation marks) and press Enter.

     

    2. Click “Set up microphone” and follow the Microphone setup wizard.

     

    3. When you reach “Adjust the microphone volume”, please note if the volume bar moves from yellow to red.

     

    Is the Setup wizard complete? If the microphone works properly, we can eliminate hardware problem from the possible causes of the issue. Please check to see if the issue persists in the Third-party software.

     

    Hope this helps.

     

    Regards,

    Linda

     

     

     

    • Marked as answer by Linda Yan Friday, June 04, 2010 6:09 AM
    Tuesday, May 25, 2010 8:38 AM
  • I think it might be that my front jacks may be burnt, and the sound options only seem to support the front jacks. Under jack info it just lists the front jacks. The system only finds a mic when a USB one is plugged in. All the suggestions you gave don't show a mic if the pink/green one is plugged in, only when the USB one is. (reminder the USB headset mic broke)

    So is there a way to enable the back jacks?

    Tuesday, May 25, 2010 3:38 PM
  • Please update the BIOS and check if microphone related settings are enabled. Also, update the sound card driver to the latest version. If there is any sound control panel provided by the driver, please check if the microphone are set correctly there.

    Wednesday, May 26, 2010 2:43 AM
  • So There are many threat on the whole www about missing mic-boost option in Windows 7. There should be an registry value to anable it. in my case there are also none.


    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96C-E325-11CE-BFC1-08002BE10318}\0019\Settings]
    "MicBoost"=dword:00000001

     

    This is where the value should be, but at the USB-Headset there isn't it.

     

    So Microdoft should upgrade or redevelope a new Universal Driver for USB-Headsets.

    Friday, July 09, 2010 6:26 PM
  • Thank you so much Linda , your solution helped me ..
    Friday, July 06, 2012 2:56 PM