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PPPoE connection drops every 10-15 minutes

    Question

  • Hey guys,

    I am trying to solve this problem for 2 days now, reading through this forum and 1000 of google entries, NOTHING helped and I am not a PC-beginner.
    I installed Win 7 yesterday on the 4-year old pc at my girlfriends. Everything worked fine except sound which didn't work out of the box but I got a driver. The next problem is the PPPoE connection, which drops randomly aprox. every 10 minutes or so. There is no router between the pc and the isp, an rj-45 cable goes directly to the pc from a switch I believe. We got a user and password to connect and that's how I set up the connection which worked fine, or so I thought. I disabled IPv4 and 6 for the network card, didnt't help at all.  I also installed the newset Realtek drivers, no success. Even the raspppoe.sys method didn't work and cause an error.
    First I thought maybe it's an software problem, many ppl reported Bonjour to causing trouble, but after a clean install everything was still.. not working. What is really weird is the fact, that I got asked by the connection manager, if it should automatically disconnect the connection, I answered of course no, but it's still dropping and driving me nuts.
    Any ideas? Maybe configuring the pppoe connection with manual settings?

    Some details:

    Win 7 6.1.7600
    Pentrium 4 3Ghz
    Intel Grantsdale-G i915G Chipset
    512MB RAM
    Geforce 6600
    Realtek RTL8139/810x Family Fast Ethernet NIC

    ipconfig /all:

    Microsoft Windows [Version 6.1.7600]
    (c) 2009 Microsoft Corporation. Toate drepturile rezervate.

    C:\Users\Patry>ipconfig/all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : Patry-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    PPP adapter Conexiune pe bandă largă:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Conexiune pe bandă largă
       Physical Address. . . . . . . . . :
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv4 Address. . . . . . . . . . . : 79.114.64.241(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.255
       Default Gateway . . . . . . . . . : 0.0.0.0
       DNS Servers . . . . . . . . . . . : 213.154.124.1
                                           193.231.252.1
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Conexiune re?ea Bluetooth:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Physical Address. . . . . . . . . : 04-22-61-8D-D6-86
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Conexiune de re?ea locală:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
     NIC
       Physical Address. . . . . . . . . : 00-40-F4-D1-4C-BA
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::b554:2140:20f3:3af3%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.60.112(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.255
       Default Gateway . . . . . . . . . :
       DHCPv6 IAID . . . . . . . . . . . : 234897652
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-C5-62-DF-00-40-F4-D1-4C-BA

       DNS Servers . . . . . . . . . . . : 213.154.124.1
                                           193.231.252.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{3054650D-7C50-448A-8750-6E0F1CA5DB9B}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F3D3D421-D317-4163-9FB8-56FF45AAA1EE}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2002:4f72:40f1::4f72:40f1(Preferred)
       Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
       DNS Servers . . . . . . . . . . . : 213.154.124.1
                                           193.231.252.1
       NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Patry>

    Friday, December 25, 2009 12:06 AM

Answers

  • Hello customer,

     

    I suspect the issue might be related to the incompatibility of your Network Adaptors driver. First you might go to Device Manager, right click your Network Adaptors device in the list and select Update Driver Software; then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    If reinstalling the driver do not help, you might try running Windows 7 built-in Networking  Troubleshooting utility to test whether there exist some known network issues. Finally, please directly contact your local ISP(Internet service provider) to check the issues on the server side. Thanks for your time and understanding!

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Tuesday, December 29, 2009 10:35 AM
    Friday, December 25, 2009 9:25 AM

All replies

  • Hello customer,

     

    I suspect the issue might be related to the incompatibility of your Network Adaptors driver. First you might go to Device Manager, right click your Network Adaptors device in the list and select Update Driver Software; then click Search automatically for updated driver software or directly download the latest driver from Microsoft Update Catalog.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    If reinstalling the driver do not help, you might try running Windows 7 built-in Networking  Troubleshooting utility to test whether there exist some known network issues. Finally, please directly contact your local ISP(Internet service provider) to check the issues on the server side. Thanks for your time and understanding!

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Tuesday, December 29, 2009 10:35 AM
    Friday, December 25, 2009 9:25 AM
  • Sorry, i have the same problem and is equal to the problem of hotfix http://support.microsoft.com/kb/925681 . The solution is to develop another fix for modem.sys as it was done with Usbser.sys.

    The connection does not stopif it is not used with high bandwith usage. It only stops and doesnt disconnect when it is used with hugh bandwith usage (like a download). I had similar problem with usb and it was corrected with this hotfix.

    Can someone forward this to the appropriate developer team to fix?

    Thanks
    Peter
    Tuesday, February 23, 2010 7:18 PM