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Windows 8 Keeps Crashing

    Question

  • Sorry if this is in the wrong place but my comp keeps crashing, going to blue screen with continuous buzzing noise and restarting. Its always the same error too, but I'm not sure what it is.

    Here are the details from the dump file:

    ==================================================
    Dump File         : 122112-12375-01.dmp
    Crash Time        : 12/21/2012 12:40:28 AM
    Bug Check String  : 
    Bug Check Code    : 0xc000021a
    Parameter 1       : fffff8a0`0e19aac0
    Parameter 2       : 00000000`00000000
    Parameter 3       : 00000000`00000000
    Parameter 4       : 00000000`00000000
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7b340
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7b340
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\WINDOWS\Minidump\122112-12375-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 9200
    Dump File Size    : 285,424
    ==================================================

    Thanks in advance

    Friday, December 21, 2012 5:53 AM

Answers

  • You get this:

    Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED

    http://msdn.microsoft.com/en-us/library/ff560177%28v=vs.85%29.aspx

    The STATUS_SYSTEM_PROCESS_TERMINATED bug check has a value of 0xC000021A. This means that an error has occurred in a crucial user-mode subsystem.

    Cause

    This error occurs when a user-mode subsystem, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), has been fatally compromised and security can no longer be guaranteed. In response, the operating system switches to kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, this is one of the few cases where the failure of a user-mode service can shut down the system.

    Mismatched system files can also cause this error. This can occur if you have restored your hard disk from a backup. Some backup programs might skip restoring system files that they determine are in use.

    Resolution

    Running the kernel debugger is not useful in this situation because the actual error occurred in a user-mode process.

    Resolving an error in a user-mode device driver, system service, or third-party application: Because bug check 0xC000021A occurs in a user-mode process, the most common culprits are third-party applications. If the error occurred after the installation of a new or updated device driver, system service, or third-party application, the new software should be removed or disabled. Contact the manufacturer of the software about a possible update.

    If the error occurs during system startup, restart your computer, and press F8 at the character-based menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time. If this does not resolve the error, try manually removing the offending software.

    Try the offered solutions.


    "A programmer is just a tool which converts caffeine into code"

    Friday, December 21, 2012 6:00 AM