none
Desktop Shortcuts Disappear

    Question

  • Hi All,

    I hope somebody can help.

    I have a single, Windows 7 test Pc setup on my SBS 2003 server network. The PC conforms to all specs required for running Windows 7.

    My problem is that each Monday when I come into the office all my shortcuts that point to files on the network server have disappeared.

    I suspect that Windows 7 is deleting the shortcut due to a break in the network link but is this a option that can be turned off ?

    By the way the shortcuts are not in the recycle bin.

    To overcome the problem I have placed a copy of each shortcut in a separate folder on the desktop and each Monday morning i copy them back to the desktop.

    I have searched through the forums but I can't find anybody else reporting this error.

    Regards

    Bruce

    Wednesday, April 15, 2009 2:45 AM

Answers

  • Bruce -

    That doesn't sound like typical Windows behavior.. Normally, when Windows loses connectivity to a server, it will leaves the shortcuts exactly where they were. If the shortcut is to a networked application that's installed to the server, the icon may change to a default "I can't find the icon" icon, but it's still there, waiting for a reconnection to the server.

    Icons are not normally removed without permission (i.e. the Windows Desktop clean-up utility).

    I do have a few questions - however - that may sort out what's going on here.

    1.) On Friday, do you completely power down your Windows 7 computer?

    2.) Do you use roaming profiles for your Win 7 box?

    3.) Is the server likewise powered down over the weekend?

    4.) Do you use secure passwords for your network?

    5.) If so, does anyone else have access to your password?

    Wednesday, April 15, 2009 3:19 AM

All replies

  • Bruce -

    That doesn't sound like typical Windows behavior.. Normally, when Windows loses connectivity to a server, it will leaves the shortcuts exactly where they were. If the shortcut is to a networked application that's installed to the server, the icon may change to a default "I can't find the icon" icon, but it's still there, waiting for a reconnection to the server.

    Icons are not normally removed without permission (i.e. the Windows Desktop clean-up utility).

    I do have a few questions - however - that may sort out what's going on here.

    1.) On Friday, do you completely power down your Windows 7 computer?

    2.) Do you use roaming profiles for your Win 7 box?

    3.) Is the server likewise powered down over the weekend?

    4.) Do you use secure passwords for your network?

    5.) If so, does anyone else have access to your password?

    Wednesday, April 15, 2009 3:19 AM
  • Hello Bruce,

    For info: Could you have a look at this thread here about

    See answers for « my shortcuts that point to files on the network server have disappeared  »

    http://en.kioskea.net/forum/affich-7583-user-icons-suddenly-resize-or-disappear
    Wednesday, April 15, 2009 2:44 PM
  • I just wanted to say that I have the exact same problem as Bruce.  Windows 7 test PC on a domain at work.  I have a lot of icons on the desktop.  Some of them are shortcuts to applications installed on the PC and others are shortcuts to directories or files on the network.  Just like Bruce, all the shortcuts to files and directories on the network disappear all of a sudden.  I'm not sure yet if it only happens on Monday like him but I just got the problem again this morning and coincidentally it IS Monday morning.  I'll try to pay attention to that and see if it only happens after the weekend.

    To answer the questions from Wolfie2k6:

    1- On Friday, I do not power down Windows 7, I just lock my session and leave.

    2-  No roaming profiles.

    3- Servers are not powered down on the weekends.

    4- Yes, I believe we use secure passwords.

    5- Nobody has access to my password.

    Thanks,

    Eric
    Monday, May 25, 2009 1:15 PM
  • Same problem here....
    Windows 7 RC (not on a domain)
    Icons shortcut to NAS, and on monday, no more shortcuts on the desktop
    Monday, May 25, 2009 4:40 PM
  • I have the same problem. I think it is a Windows7 problem only.

    Monday, June 01, 2009 11:01 AM
  • I have the same bug  on RC1 7100 x86.
    I followed the links above, but can't find a solution or even a workaround.

    Edit: My problem was a little bit different to Bruce' problem, but I found a solution that works for me and maybe could help you.

    On my desktop are several shortcuts. Some point to programs or folders located on c:\ (system partition)
    and some point to portable programs which are located on my external USB drive. (no network drive, but maybe...)

    Only shortcuts to programs on the external drive disappear randomly. Mostly once a week.


    Whats the difference between these two groups? The security options?!
    Most folders and programs on my USB drive were stored there months ago and with the previous OS (winXP) and a different user. I delete all old (unknown) user-ID entrys, which no longer exists, because winXP isn't in use anymore, and retake ownership of all files and folders. Only the following 4 entrys (which all newly created files on c:\ have) now exists on files where my disappearing shortcuts point to: user,system, admin, authorized user

    No disappearing shortcuts anymore for 3 weeks :)

    • Edited by nixda Sunday, June 14, 2009 7:53 AM
    Sunday, June 07, 2009 1:16 PM
  • Hello Bruce,

    Have you been able to resolve your question?  Please let us know if you need further assistance.


    -Scott
    Thursday, June 11, 2009 8:09 PM
  • Monday again .... :-)

    Network shortcuts deleted again .... :-(

    Monday, June 22, 2009 7:41 AM
  • I wanted to chime in on this as well. I just installed Windows 7 RC on a new Dell Optiplex 960 last week. Here it is the first Monday after that install and all but three of my desktop shortcuts are gone. Hmmmm very strange. What's with Mondays?

    Mark
    Monday, June 29, 2009 7:58 PM
  • Hello Markc13,

    Were any updates or software installed prior to the disappearing icons?

    -Scott
    Wednesday, July 01, 2009 2:48 AM
  • I have a similar problem, though i am on a network this is not related to network shortcuts, i usually dont have any shortcuts in my desktop, i kinda put them in the taskbar or rocketdock, but as of this morning any new shortcuts/programs/files i create/copy/move does not appear on my desktop, my desktop is completely blank, though all those files are visible via the desktop folder in my profile... so this means that the files are there, they simply aint visible in my dekstop...

    using windows 7 RC Build 7100 x64, anyone know of a fix?
    Saturday, July 11, 2009 5:39 PM

  • Right-click your desktop, then click View, then in the flyout, checkmark  Show Desktop Icons.

    LMAO! OMG dude.......... thanks heaps, i am such a nooob, he he he
    Saturday, July 11, 2009 6:08 PM
  • Same problem :( But this in Window 7 ultimate (Version 6.1.7600). This is really annoying.

    Is there a cure for this?

    Luka
    Monday, September 07, 2009 10:46 PM
  • Same here.
    Shortcuts I have created  myself to documents are frequently gone.... shortcuts to programs stay...

    Anyone any clue or solution? I run Windows 7 Professional RTM
    Question also posted here:
    http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/ada5d392-2af7-43c3-9191-08baf63f0098
    Thanks,

    Marko



    - www.mybrain.nl -
    Tuesday, September 22, 2009 9:01 AM
  • Add me to the list, except that it happens after midnight on Sunday AM. Using Windows 7 b7100 Ultimate, 64bit. All shortcuts are to local drives, programs are in place. This is about my only complaint with Win 7, but it is a major problem for a operating system that is going to market. Any solutions?
    The error is reported in event viewer as maintenance diagnosis and this is one of the events.
    - Provider
    [ Name ] Microsoft-Windows-Diagnosis-Scheduled
    [ Guid ] {40AB57C2-1C53-4DF9-9324-FF7CF898A02C}
    EventID 10
    Version 0
    Level 4
    Task 0
    Opcode 0
    Keywords 0x8000000800000000
    - TimeCreated
    [ SystemTime ] 2009-09-27T06:36:30.642268600Z
    EventRecordID 38
    Correlation
    - Execution
    [ ProcessID ] 5056
    [ ThreadID ] 1128
    Channel Microsoft-Windows-Diagnosis-Scheduled/Operational
    Computer I7
    - Security
    [ UserID ] S-1-5-21-3983105259-3387075409-490543183-1001
    - EventData
    RootCauseID RC_BrokenShortcuts/DefaultInstanceId
    ResolutionID RC_BrokenShortcuts/DefaultInstanceId/RS_RemoveShortcuts
    Sunday, September 27, 2009 7:39 AM
  • Windows 7 Start Menu > Control Panel > System and Security > Administrative Tools > Task Scheduler >

    (upper left corner) Task Scheduler (Local) > Task Scheduler Library > Microsoft > Windows > Diagnosis >


    (right pane)
    Name: Scheduled
    Location: \Microsoft\Windows\Diagnosis



    Right click on Scheduled > Disabled.

    You're welcome :)



    As answered here:
    http://social.technet.microsoft.com/Forums/en/w7itproinstall/thread/8b99b1b6-4213-4a2f-a6f9-e3b8f21ba960
    http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/ada5d392-2af7-43c3-9191-08baf63f0098
    • Proposed as answer by Ryan01234 Monday, January 14, 2013 3:42 PM
    Monday, September 28, 2009 6:15 PM
  • Bruce,
    I just installed a fresh new copy of Windows 7 and I am experiencing same issue as yours. Except that it doesn't happen on Monday morning or so but every time I leave my computer running unattended for couple of hours, I come back and see that windows is running an application in the background while my system is idle. This application is wiping out most of the shortcuts I created on my desktop. I am suspecting that this is the behavior of Windows Defender and I am still monitoring the issue. This is Microsoft attitude with every OS they introduce they create a flick...
    Will update you when I find a resolution.
    Charles
    Monday, October 26, 2009 9:37 PM
  • Lionhawk,

    I have a user who is experiencing the exact same problem. They leave for lunch on Monday, and when they come back, the desktop network shortcuts have all disappeared. This has been a reoccurring problem for her for some time now.
    Monday, November 30, 2009 9:26 PM
  • I have the same problem. I have a brand new Dell PC running 64 bit Windows 7 Home edition which I booted up for the first time one week ago.  Last night (a Thursday evening), while I was working, more than half of my shortcuts disappeared. All were shortcuts to executables on the C: drive.

    I wasn't doing anything special at the time. I had created a new user account and had logged into the new account, then switched back to my own account. I didn't notice the missing shortcuts until after I closed some windows.

    I'm not aware of any pattern in the shortcuts themselves.  Some were to programs in C:\Program Files (x86) and others were to programs in C:\Program Files.
    Friday, December 04, 2009 3:48 PM
  • Right click on your screen (blank area)

    View

    select SHOW DESKTOP ICONS

    They did no go away, they are not shown
    Friday, December 11, 2009 10:16 PM
  • Obviously this is a serious bug. I have it on all my computers, 32 bit and 64 bit. If Microsoft has known about it since April it seems like a fix should be available by now - unless they are calling it a feature. :-(

    cheryl
    Saturday, December 12, 2009 2:07 AM
  • Add me to the list of users with this problem. I've also posted in this thread:
    http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/d4a0276b-cd6c-4d57-b8e5-961a32d4f559

    I will post in every related thread until I find an answer and solution! It is a horribly frustrating bug!
    Saturday, December 12, 2009 2:49 PM
  • Bruce,

    You are not alone.  I have the same problem.  Just bought a new DELL with Windows 7 Home Premium (for my wife).  Set up all the shortcuts to point to folders, etc.  (*&%^(^ shortcust disappeared off desktop. 

    Yes, I just wrote an entire diatribe about the idiocy and incompetence at Microsoft and deleted it because... what's the point.

    I'm going to turn off the diagnosis thing-- thanks a lot for the suggestion from c627627 about turning off "diagnosis".  Will this stop the security fixes and will my windows update not run now?

    Thanks!
    David
    Monday, December 21, 2009 12:30 AM
  • Right click on your screen (blank area)

    View

    select SHOW DESKTOP ICONS

    They did no go away, they are not shown

    Thanks so much for this - it may be an annoyance but at least its an easy fix and it worked! Thanks again :)
    Wednesday, December 23, 2009 4:42 PM
  • Nope. That is checked. It is still happening on both 32 bit and 64 bit computers with Win 7. I think I have tried everything suggested here.
    cheryl
    Friday, February 12, 2010 11:18 PM
  • Hi guys...
    I have a similar problem, though i am on a network this is not related to network shortcuts, i usually dont have any shortcuts in my desktop. I resolve it:

    http://support.microsoft.com/kb/978980/en-us

    :)

    A.
    • Proposed as answer by Wolfie2k6 Wednesday, March 24, 2010 11:39 AM
    Wednesday, February 17, 2010 4:31 PM
  • Hi guys,

    I found the cause of the misteriously disappearing Windows 7 desktop icons and the reason why Show desktop icons now and then gets unchecked.

    It’s INFRARECORDER !! Try for yourselves, when you start Infrarecorder and close it again, go have a look at “Show desktop icons”, it is unchecked (but the icons are still there). Check it on again and start Infrarecorder…. it is unchecked again.

    This Windows 7 “bug” is irritating me since the beginning and now I found the cause: It’s Infrarecorder which is causing this problem.

    Test it, please let me know and spread the news :-)

    Sunday, February 21, 2010 12:18 PM
  • Hi guys,

    I found the cause of the misteriously disappearing Windows 7 desktop icons and the reason why Show desktop icons now and then gets unchecked.

    It’s INFRARECORDER !! Try for yourselves, when you start Infrarecorder and close it again, go have a look at “Show desktop icons”, it is unchecked (but the icons are still there). Check it on again and start Infrarecorder…. it is unchecked again.

    This Windows 7 “bug” is irritating me since the beginning and now I found the cause: It’s Infrarecorder which is causing this problem.

    Test it, please let me know and spread the news :-)


    Nogeffedan, I want to thank you for this. I have been so scratching my head about this why my "show desktop icons" get unchecked occasionally. Yeah, infrarecorder seems to be causing it. I hope this will get fixed whether it's a microsoft or infrarec bug (I assume no program should have that kind of privileges to mess up with the desktop).
    cheers

    Sunday, February 28, 2010 8:48 PM
  • Hi guys...
    I have a similar problem, though i am on a network this is not related to network shortcuts, i usually dont have any shortcuts in my desktop. I resolve it:

    http://support.microsoft.com/kb/978980/en-us

    :)

    A.


    Instead of doing this, or disabling the "Diagnosis" scheduled task (effectively the same thing), as mentioned up the thread, I found a half measure that may be more appealing. The system maintenance task, as seen in Control Panel, does more than delete broken shortcut icons. It also deletes those unused for 3 months (a feature I very much dislike); frees up disk space taken by troubleshooting history, logs, and error reports; checks to see if the system time is out of whack; and checks for disk volume errors.

    So it is of some use. In the Local Group Policy Editor (gpedit.msc), you can drill down into Computer Configuration/Administrative Templates/System/Troubleshooting and Diagnostics/Scheduled Maintenance.

    There you'll find Configure Scheduled Maintenance Behavior , Not Configured by default. Its function is below. What I've done is re-enabled what I had disabled in Q978980 and set this policy entry to "Troubleshooting Only."

    Determines whether scheduled diagnostics will run to proactively detect and resolve system problems.

    If you enable this policy setting, you must choose an execution level.  If you choose detection and troubleshooting only , Windows will periodically detect and troubleshoot problems.  The user will be notified of the problem for interactive resolution.

    If you choose detection, troubleshooting and resolution, Windows will resolve some of these problems silently without requiring user input.

    If you disable this policy setting, Windows will not be able to detect, troubleshoot or resolve problems on a scheduled basis.

    If you do not configure this policy setting, local troubleshooting preferences will take precedence, as configured in the control panel.  If no local troubleshooting preference is configured, scheduled diagnostics are enabled for detection, troubleshooting and resolution by default.

    No reboots or service restarts are required for this policy to take effect: changes take effect immediately.

    This policy setting will only take effect when the Task Scheduler service is in the running state.  When the service is stopped or disabled, scheduled diagnostics will not be executed.  The Task Scheduler service can be configured with the Services snap-in to the Microsoft Management Console.

    • Proposed as answer by _ michael Monday, July 05, 2010 8:17 PM
    Thursday, March 04, 2010 2:47 AM
  • Don't know what Infrarecorder is. I did a search, nothing came up.

    My icons totally go away and have to be replaced.

    cheryl
    Sunday, March 07, 2010 9:12 PM
  • Hi guys...
    I have a similar problem, though i am on a network this is not related to network shortcuts, i usually dont have any shortcuts in my desktop. I resolve it:

    http://support.microsoft.com/kb/978980/en-us

    :)

    A.


    Thanks jackpry :-)

    As for you, Microsoft, if you're reading this, this is what I have to say to you:

    Where have the short-cuts gone? 
    Why didn't they go into the Recyle Bin?
    why wasn't I asked first if I want them deleted? 
    This is a breach of human rights, I have the right to decide for myself, I do not want a computer making the decision for me!!

     

    Tuesday, March 23, 2010 2:32 PM
  • Here's a link that explains the problem and gives a few possible solutions.

    http://www.ghacks.net/2010/03/30/fix-windows-7-desktop-shortcuts-disappearing/

     

    Wednesday, March 31, 2010 12:48 PM
  • Our IT guy found that it is a program called INFRARECORDER in windows 7. We have still have not found a resolution, have any of you?

    Thursday, April 15, 2010 1:12 PM
  • That version of the problem is mentioned a couple times in the thread. InfraRecorder is not updated often at all, and considering that there are so many alternatives that are (ImgBurn, CDBurnerXP, etc), there's no point in using it. Uninstall it.

    Thursday, April 15, 2010 2:41 PM
  • I HATE this problem. I've got Windows 7 on my laptop which is connected to my XP desktop via wireless router. My laptop has about two dozen desktop shortcuts to drives and folders on my networked desktop. Occasionally my laptop will lose its wireless connection and if the stupid System Maintenance goes to work during that time, it will delete ALL those shortcuts without prompting. Unbelievably irritating behavior!!

    I've disabled the Windows 7 System Maintenance, but I don't like this solution.

    Come on, Microsoft. Get it together, Please.

    Monday, May 03, 2010 12:44 AM
  • Dimetrodon, check my post from early March.
    Monday, May 03, 2010 12:57 AM
  • Hey guys,

     

    Would just like to confirm that the program called Infrarecorder was causing an issue. As if all the malware it installs isn't enough, it kills your desktop items. Great.

     

    Cheers,

     

    -neki

    Tuesday, May 11, 2010 7:00 PM
  • That works. I haven't been through next Monday yet but I can see that it will work. Congrats on being so economical with words
    Monday, August 02, 2010 2:57 PM
  • Hi guys!

    I was goin' crazy with disappearing icons & start\task bar. Tried all suggestions - nothing worked, was about to take my computer back or throw it out the window!

    Strangely enough, my problems all started after putting win7 on & it all worked fine until I changed the desktop from the win logo, to a lovely scene - which in the end, lead me to believe it had something to do with the wallpapers & the transparent thing!

    Long story short, I opened desktop & downloaded 3 new wallpapers in the 'aero' thing - such as "space" & with the download I believe came the drivers it needed to make the new wallpapers work & 'transparent' & in doing so, fixed the disappearing icon problem!

    Therefore, I believe the transparent thing is not transparent without the correct drivers & is actually sitting on top of the icons so you can't see them!

    This explains why my laptop never had the problem - no doubt cos it already had the correct drivers for the transparency to work!

    It's all fixed & has been working fine for a few days now, so hope it helps you!

    Saturday, August 14, 2010 6:55 AM
  • Hello i have this issue too:

    My shortcuts are to system and to administrative tools. So shortcuts to local objects.

    Sometimes they simply disappear and i have to reput them in desktop. 

    My latest action was a windows7 memory test. After logging in, my shortcuts gone.

    Sunday, August 29, 2010 8:24 PM
  • I am having the same problem as BruceTerry and Tekops.

    I have Win 7 Ultimate x64 and a ReadyNAS. I put shortcuts for my readyNAS on my desktop. Every Monday the shortcuts to my ReadyNAS dissappear from my desktop. None of my other shortcuts or icons on the desktop are affected.

    I do not have Infrarecorder installed. This is a clean install. the Right click > show icons is always checked.

    This some win 7 cleanup routine.


    Mrgcav@gmail.com

    EEI.vstore.com

     

    Explanation of cause : http://support.microsoft.com/kb/978980/en-us

     

    FOUND ANSWER:   http://www.ghacks.net/2010/03/30/fix-windows-7-desktop-shortcuts-disappearing/

     

    Wednesday, September 15, 2010 2:09 AM
  • Just joined the throng of new Windows 7 head-bangers! 

    Thanks to rseiler for that seriously helpful solution; I'm going with the "maintenance off" solution for the moment, but c627627's scheduler solution is also appealing.

    No trace of InfraRecorder in my box (Win 7 Pro - brand new clean install).


    mellors
    Sunday, October 17, 2010 11:26 AM
  • I have the same problem.

    Check out this link: http://support.microsoft.com/kb/978980

    It answers the question.

    Wednesday, October 20, 2010 1:53 PM
  • That is a NOT a FIX it's a Band-Aid
    Tuesday, November 23, 2010 4:43 PM
  • For those working in corporate environments here's my blog post how to control this via GPO.

    http://www.verboon.info/index.php/2010/11/control-windows-7-scheduled-maintenance-behavior-through-group-policy/

    Hope it's useful.

    Alex

     

    Tuesday, November 23, 2010 10:36 PM
  • Hello,

    still have the problem that shortcuts to system or administrative tools or whatever from system control,

    disappear sporadically.

    Tuesday, December 14, 2010 2:11 PM
  • I've had this same problem since I first installed Windows 7.  It's not from any CD burner or anything; it happens with Windows itself.  I think it's clearing off icons that aren't valid at the time it checks them (if I'm not logged in, say, I don't think the server icons are valid), and maybe ones not accessed lately.  This is a horrible, horrible misfeature.  There should have been a hotfix getting rid of this the first week it was discovered.  It's things like this that give Windows it's horrible reputation for being flakey and awful. For more than a year (and counting) we've had people all over the place complaining that their desktop setup mysteriously loses information, repeatedly; and it's still not fixed, at best there are a few difficult workarounds

    If you can find whose idea this was in the first place, they really need to be fired, along with whatever management approved it. 

    This is a completely insane thing to do to your users' setups. It violates ALL the rules about who should be in charge of what on a personal computer.

    I'm going to try messing with the policy settings, to see if I can keep my icons without losing the cleanup and diagnostics functions.  We'll see.

    Saturday, January 01, 2011 8:18 PM
  • Ok let me break it down for all you network admin and have this machine logging in on a DOMAIN.

    Go to your Active Directory

       - Select the user you are trying to log in under

       - Click Properties

       - Select Member of

             -  Remove Domain Guests

       - Reboot Workstation  

       - Create a test folder on the destop and log off.

       - Then log back on and the folder is still on the desktop

    - FIXED

    Sunday, March 06, 2011 6:08 PM
  • I have this problem to on both of my toshiba laptops. Im not sure if it happends to all toshiba laptops or it just happend to windows 7 operating systems but i have had windows 7 on other laptops that was not toshiba and never had this problem with them so i asume its somthing to do with toshiba setting. Its happend to me when i have left my laptop on untouched for longer than 10 minutes so im thinking its a setting that can be changed


    Monday, May 02, 2011 1:13 PM
  • Thank you!!!!
    Tuesday, May 17, 2011 1:51 PM
  • Listen guys..   The answer to you problem is right here...

    http://support.microsoft.com/kb/978980

     

    Windows automatically removes 'broken link icons' from the desktop during its weekly maintenance...   You might have a shortcut pointing to a USB drive or network drive, and if this USB or Network drive is not present during the maintenance cycle, it will assume that the shortcut is bad..  If there are more than 4 of these 'bad' shortcuts, it runs a cleanup and removes them all  !! 

     

    I just disabled the maintenance by following the instructions found on the link above.

     

     

    Monday, May 30, 2011 1:54 PM
  • F5 will also do the trick if the focus is on the desktop.

    Tuesday, June 21, 2011 6:00 PM
  • Add me to the list of users with this problem. I've also posted in this thread:
    http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/d4a0276b-cd6c-4d57-b8e5-961a32d4f559

    I will post in every related thread until I find an answer and solution! It is a horribly frustrating bug!

    I'm also in the same boat!  For whatever reason Windows 7 has been deleting network shortcuts upon loss of connectivity to the network.  The last thing I need is to setup a series of new workstations and have the network linked icons disappear because the server is offline or rebooted....

    Please provide a solution for this since it can be more of a pain than a helpful desktop cleanup feature...

    Thanks.

    Thursday, September 01, 2011 1:59 PM
  • I can't wait until the Windows 8 pre-beta next week, which will be handed out at the BUILD conference and immediately leak online. If anyone tries it, please do report in. Pre-beta or not, it's quite far along, and they've had SO long to fix this problem that they should have had it done in the earliest alpha. It would be a horrible sign if it's still in the BUILD build.
    Thursday, September 01, 2011 7:07 PM
  • There is a support article explaining that the reason for this problem is the System Maintenance Troubleshooter - which deletes broken shortcuts automatically when there are more than 4 on the desktop.

    http://support.microsoft.com/kb/978980

    The so called "fix" sucks, and even if I wanted to disable the System Maintenance Troubleshooter, I'm not sure where it is because I don't see anything called 'System and Security' in my Control Panel (Windows 7 Professional).  

    Blah.

    Friday, September 09, 2011 6:28 PM
  • In the Control Panel (Advanced view by icons, not by Category) it’s under Troubleshooting – it’s not a good solution because than one loses the other benefits of the SMT.
     
    "mistymar" wrote in message news:c0839574-0134-4e2f-89db-5cab72081b3a...

    The so called "fix" sucks, and even if I wanted to disable the System Maintenance Troubleshooter, I'm not sure where it is because I don't see anything called 'System and Security' in my Control Panel (Windows 7 Professional). 

    Blah.

    Sunday, September 11, 2011 1:01 AM
  • I just wanted to submit my opinion that this has got to be the dumbest "feature" ever implemented in a Desktop Operating System. 1. No user notification. 2. No ability to reverse a Delete. At the very least put icons in the recycle bin! 3. It does this if the network times out/is unavailable. Doesn't Microsoft think these are things that will occur quite often in a corporate environment? What bugs me is how there isn't a simple way to disable just this action across a domain versus other diagnostic tasks.
    no
    Wednesday, December 14, 2011 6:58 PM
  • i have done EVERYTHING you can do to a computer to solve this and NOTHING! works! i finally went to a virtual desktop program in order to see my icons. located on the taskbar as i don't even have a start menu. Gdam you microsoft. U people need a gdamned class action suit against you! this is INEXSCUSABLE! AND your' damned "permissions"! 

     

    g

    Tuesday, December 27, 2011 7:27 AM
  • Glory, glory, hallelujah, MS has relented and made the "feature" that deletes what it thinks are broken shortcuts or unused Desktop icons OPTIONAL, though you still have to install the update and then edit the Registry.

    Broken shortcuts are deleted from the desktop in Windows 7

    http://support.microsoft.com/kb/2642357

     

    Wednesday, January 11, 2012 9:04 PM
  • They don't even supply a .reg file, or make the hotfix public without hassle.  So yeah one small step forward, a few backwards.

    Really they should fix the problem and make it a user-customized setting, turned off by default, and absolutely provide a way to reverse the deletions!  Some people have hundreds of shortcuts to various locations on their desktops!


    no
    Thursday, January 19, 2012 8:54 PM
  • Odd problem.  I have a Windows 2008 R2 domain and all machines are Win7 Pro domain members.  No issues for one year, then first saw this problem yesterday with two user machines.  And this morning it happened on my machine.  I don't know what caused the issue to 'suddenly' start here but I believe our situation is a bit different.

    When I got the call yesterday to look at those two users machines it appeared that only basic icons and those implemented by GPO were shown - no customizations of the desktop or taskbar pins were displayed.  My gut reaction was to have them logout and then log back in.  One rebooted and the other just logged out/in.  In both cases their desktops were restored after re-logging in.  The same held true for my desktop when I logged in this morning and found my desktop customizations missing.

    If it keeps occurring I'll look into the patch/process listed above.

    Wednesday, February 01, 2012 3:39 PM
  • I also had a problem with disappearing desktop shortcuts: some of them were disappearing periodically. They were simple shortcuts to LOCAL folders and files. I noticed that they were considered broken and were deleted by the maintenance job. The reason of why they were considered broken was the name of the folder inside which all of the shortcuts targets were located: the folder contained square brackets in its name (it was "C:\[data]"). I renamed the folder to the "(data)" and now shortcuts do not disappear.

    PS: sorry for my english.

    Friday, March 09, 2012 11:31 AM
  •   I had the same problem and solved it

    To fix this go to:

    1-      Control panel and change the view to View by: Category

    2-      Under system and Security click on Find and fix problems

    3-      On the top left side window click on Change Setting

    4-      Under computer maintenance, choose off

    5-      Under other settings uncheck both boxes

    All done

    Tuesday, April 03, 2012 4:03 AM
  • Hi

    This is caused by the windows maintenance & trouble shooting system.

    I used the following fix on several PCs without flaw:

    Windows 7 Network Shortcuts Disappear

    I hope this will help you too!

    • Proposed as answer by A. TheOne Monday, June 11, 2012 2:46 PM
    Monday, June 11, 2012 2:45 PM
  • This has been fixed by a Microsoft "Fix It" tool or a simple Registry modification if you are comfortable getting in there & adding a couple new values. Here's the KB article info:

    Broken shortcuts are deleted from the desktop in Windows 7
    http://support.microsoft.com/kb/2642357

    • Proposed as answer by WRXGuy02 Friday, June 29, 2012 7:42 PM
    Friday, June 29, 2012 7:40 PM
  • Please see if the link below helps:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/all-my-desktop-icons-disappeared-from-my-windows-7/655b1318-8392-402c-9134-d972a554487e

    Quote:"

    There is an issue with an application called InfraRecorder, this is a CD\DVD recording software. When you install this software the Windows option to Show Desktop Icons is unselected. To Fix this just turn that option back on. To turn the option back on , do this:

     

    1. Right click the desktop

    2. Select View -> Show Desktop Icon

    3. Make sure the option is checked.

    I hope this helps.

    Kevin"

    Wednesday, August 15, 2012 12:59 AM
  • Hi a1sparky22, Worked perfectly, many thanks.

    • Edited by noggin29 Saturday, December 08, 2012 3:29 PM
    Saturday, December 08, 2012 3:26 PM
  • This is a great solution but it is missing one component, due to MS not writing the whole article, just part of it when advising on a new policy definitions library. Windows 2008 and 2012 do not have the policy ADMX or ADML file to actually set this via Domain Group Policy.

    To get it you have to know 2 things:

    If you 1) have created a new policy definitions library or 2) not.

    a) The default GP library is under c:\windows\policydefinitions.

    b) If you added the MS office or other policies, they tell you to create a folder under C:\windows\Sysvol\domain\policies\policydefinitions.  However, they forgot to tell you to copy the contents from a) above into this folder, for GP will default to location b) if it exists, else it will look to a). Thus the need to copy the base elements from the default to your new location.

    As such, if you have resolved the above, you'll need to get the policy definitions from a working Windows 7 machine. They are located under c:\windows\policydefinitions on the Win7 machine.  You won't want to replace those in your Win2008 or win2012 library, you just want to add those that are missing, thus, don't 'replace' but 'skip' when doing a bulk copy.

    Restart GP both the editor and the managment console and this policy option will show up.


    D-B-S

    Monday, February 04, 2013 3:16 PM
  • I have the same problem.  Usually happens when I come into work on Monday.  Only the shortcuts to the network disappear.  File server is locked but left on as is my workstation.  This has been happening for a long time -- at least a couple of months.
    Monday, June 17, 2013 6:37 PM
  • This is a serious bug that MS seems to left unfixed... Problem is Windows 7 disconnects network drives itself after a period of time... and reconnects when you click the drive... but the maintenance tool does not look at it like this, it just deletes it because it points to a disconnected drive... It's a giant BUG.

    Whatever...

    Tuesday, August 06, 2013 11:35 AM
  • It's an old thread, but I found this Microsoft HotFix and associated FixIt options that should take care of this horrible "feature" that MS (in all their wisdom) decided we users needed.  Hope it helps.

    Monday, August 12, 2013 6:01 PM
  • Hey perkinw, I realise this is a very old post but I experienced the exact same thing today with my desktop shortcuts on my Dell Studio XPS, Win7 Ultimate with SP1, where I also created a new User Account to test another problem associated with a Outlook plugin. Long story short, the issue I was testing for wasn't really an issue but when I logged back into my admin account I had lost about 70% of my desktop shortcuts (about 20 give or take). They were all shortcuts to C: installed apps. No rhyme or reason to what remained.

    When looking in the actual Desktop folder they had in fact vanished. Also, nothing in recycle bin.

    This has never happened to me before in the nearly 3 years I've owned the laptop. Interestingly, I've only ever had one User account on this machine until today.

    So, looks like it is an issue caused when a new User account is created???? Go figure.

    Has anyone found a solution to this?

    Wednesday, August 21, 2013 11:28 AM
  • here is a solution by microsoft themselves

    "Method 1: Remove all but 4 broken shortcuts from your desktop

    Keep the number of broken shortcuts on your desktop to four or less. You might accomplish this by removing all but 4 of your most used shortcuts on the Desktop. If have more than 4 shortcuts, you can also create a folder on your desktop and move the shortcuts to that folder. These shortcuts will not be removed since they don't sit directly on the desktop. "

    its kb 978980

    Wednesday, August 28, 2013 9:18 AM
  • That is why you have the option to turn that feature off. If you don't want Windows the delete bad shortcuts then just disable the feature. It will cause more harm than good though.
    Tuesday, October 29, 2013 7:51 PM
  • 2 years later but ....

    Did you change the view of the control panel to "Category" rather than "Small Icons" or "Large Icons"? if not just look for "Administrative Tools"

    • Edited by Narfalot Wednesday, December 04, 2013 2:48 PM
    Wednesday, December 04, 2013 2:16 PM
  • Hi guys...
    I have a similar problem, though i am on a network this is not related to network shortcuts, i usually dont have any shortcuts in my desktop. I resolve it:

    http://support.microsoft.com/kb/978980/en-us

    :)

    A.


    Instead of doing this, or disabling the "Diagnosis" scheduled task (effectively the same thing), as mentioned up the thread, I found a half measure that may be more appealing. The system maintenance task, as seen in Control Panel, does more than delete broken shortcut icons. It also deletes those unused for 3 months (a feature I very much dislike); frees up disk space taken by troubleshooting history, logs, and error reports; checks to see if the system time is out of whack; and checks for disk volume errors.

    So it is of some use. In the Local Group Policy Editor (gpedit.msc), you can drill down into Computer Configuration/Administrative Templates/System/Troubleshooting and Diagnostics/Scheduled Maintenance.

    There you'll find Configure Scheduled Maintenance Behavior , Not Configured by default. Its function is below. What I've done is re-enabled what I had disabled in Q978980 and set this policy entry to "Troubleshooting Only."

    Determines whether scheduled diagnostics will run to proactively detect and resolve system problems.

    If you enable this policy setting, you must choose an execution level.  If you choose detection and troubleshooting only , Windows will periodically detect and troubleshoot problems.  The user will be notified of the problem for interactive resolution.

    If you choose detection, troubleshooting and resolution, Windows will resolve some of these problems silently without requiring user input.

    If you disable this policy setting, Windows will not be able to detect, troubleshoot or resolve problems on a scheduled basis.

    If you do not configure this policy setting, local troubleshooting preferences will take precedence, as configured in the control panel.  If no local troubleshooting preference is configured, scheduled diagnostics are enabled for detection, troubleshooting and resolution by default.

    No reboots or service restarts are required for this policy to take effect: changes take effect immediately.

    This policy setting will only take effect when the Task Scheduler service is in the running state.  When the service is stopped or disabled, scheduled diagnostics will not be executed.  The Task Scheduler service can be configured with the Services snap-in to the Microsoft Management Console.


    This is really the correct answer.  I don't know why it isn't identified as such.  Great job, Michael.
    • Proposed as answer by dpbrick Monday, May 05, 2014 10:14 PM
    Monday, May 05, 2014 10:14 PM