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IPv6 connectivity - says no network access

    Question

  • I have 3 hardwired xp machines and 1 hardwired windows 7 machine and cannot access the xp machines from win 7 machine and vice versa. im not in a homegroup and have tried disabling the win firewall and ipv6. still no success seeing or accessing any of the xp computers on my LAN, but the xp computers can see the win 7 computer
    Friday, March 12, 2010 7:15 PM

Answers

  •  

     

    Hi,

     

    After analyzing the above information, I suggest you try the following steps.

     

    1. Temporarily uninstall all Virtual machine software, such as VirtualBox.

     

    2. Manually assign IPv4 IP address, DNS address and Default Gateway. Please assure they are in the same subnet. After assigning the address, please run a Ping test between the two machines.

     

    3. Disable IPv6.

     

    What's the result?

     

    If there is any error message, please upload it for research.

     

    Thanks,

    Novak

    • Marked as answer by Novak Wu Wednesday, March 24, 2010 2:04 AM
    Thursday, March 18, 2010 3:03 AM

All replies

  • is there anyone out there can help me out with this issue"
    Sunday, March 14, 2010 2:43 PM
  • PLEASE HELP ME ON THIS!!!!
    Monday, March 15, 2010 2:22 AM
  •  

    Hi,

     

    Since the Windows XP PC can detect the Windows 7 laptop, we can eliminate the Windows 7 network settings cause. This issue can occur by incorrect Windows XP network settings.

     

    At this stage, you can perform the following steps to troubleshoot the issue on Windows XP machine.

     

    1. Temporarily disable firewall on Windows XP machine.

     

    2. Install the Link Layer Topology Discovery (LLTD) Responder package from the link below:

     

    Link Layer Topology Discovery (LLTD) Responder package

     

    3. Assure the following services are started: Computer Browser, Server, Workstation

     

    4. Perform a Clean Boot in Windows XP.

     

    5. Write down the computer name for Windows XP. Click Start button in Windows 7 and type \\XP computer name, and then press enter. Can you access the Windows XP computer now?

     

    In addition, you can also contact our Windows XP support engineer for detail suggestions.

     

    Thanks,

    Novak

    Monday, March 15, 2010 5:44 AM
  • Thank you Novak for your reply. Well i disabled the firewall on the xp machine and installed the Link Layer Topology Discovery (LLTD) Responder package on the xp machine and rebooted then went to the windows 7 machine typed in \\stever and still cant find that xp machine. and now the window 7 machine is not coming up in workgroup properties on xp machine. 1 question is the windows 7 machine cannot access any of the network services meaning my print server and my xp machines can and how would i be able to contact your XP support engineers?
    Monday, March 15, 2010 7:39 PM
  •  

     

    Hi,

     

    Since the Windows 7 cannot access any network resource, I suggest you also try the suggestions from the following article.

     

    Windows 7 and Windows XP network access share

     

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Regarding Windows XP issues, I suggest you create a new thread in Windows XP forum.

     

    Windows XP Service Pack 3 (SP3)

     

    Thanks,

    Novak

     

    Tuesday, March 16, 2010 6:15 AM
  • well once more i followed your link to "windows 7 and windows xp network access share the setting i had in both xp and 7 are identical to what the link you provided says to do. still gettiing the IPv6 connectivity "no network access". sure wish someone can VPN into my machine. i use teamviewer
    Wednesday, March 17, 2010 1:02 AM
  • Hi, please try to configure the connection to obtain an IP address automatically on each machine.

     

    a. Click "Start", input "NCPA.CPL" (without quotation marks) to Start Search bar and press "Enter".

    b. Right-click the network connection and click "Properties".

     

    If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

     

    c. Click to highlight "Internet Protocol Version 6 (TCP/IPv6)" and click "Properties".

    d. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".

    e. Click "OK".

    f. Click to highlight "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties".

    g. Check "Obtain an IP address automatically" and "Obtain DNS server address automatically".

    h. Click "OK".

    i. Reboot the computer.

     

    If the issue persists, please type "ipconfig /all" Windows 7 machine and one Windows XP machine. Then, please post them here for research. Also, please capture the screenshot and upload it.

     

    Thanks,

    Novak

     

    Wednesday, March 17, 2010 2:40 AM
  • what is the email address that i send the screenshots from skydive?
    this is the win7 ipconfig

    C:\Users\Win7>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : Win7-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : ph.cox.net

    Ethernet adapter Local Area Connection 2:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
     NIC
       Physical Address. . . . . . . . . : 00-0E-2E-E4-66-70
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . : ph.cox.net
       Description . . . . . . . . . . . : Intel(R) 82566DM-2 Gigabit Network Connec
    tion
       Physical Address. . . . . . . . . : 00-21-70-10-0F-C9
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::ccb4:21ac:994f:469a%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, March 16, 2010 7:58:42 PM
       Lease Expires . . . . . . . . . . : Wednesday, March 17, 2010 7:58:42 PM
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DHCPv6 IAID . . . . . . . . . . . : 234889584
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-24-B1-3A-00-21-70-10-0F-C9

       DNS Servers . . . . . . . . . . . : 208.67.222.222
                                           68.105.28.12
                                           68.105.29.12
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.ph.cox.net:

       Connection-specific DNS Suffix  . : ph.cox.net
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.103%14(Preferred)
       Default Gateway . . . . . . . . . :
       DNS Servers . . . . . . . . . . . : 208.67.222.222
                                           68.105.28.12
                                           68.105.29.12
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{3921F90A-E23E-4114-A952-270AC6FB85FE}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:2070:333b:b95d:b3c5(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::2070:333b:b95d:b3c5%13(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled

    this is the XP ipconfig

    C:\Documents and Settings\SteveR>ipconfig /all

    Windows IP Configuration

            Host Name . . . . . . . . . . . . : steve
            Primary Dns Suffix  . . . . . . . :
            Node Type . . . . . . . . . . . . : Unknown
            IP Routing Enabled. . . . . . . . : No
            WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
            Physical Address. . . . . . . . . : 00-19-21-21-0B-3B
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : 192.168.0.101
            Subnet Mask . . . . . . . . . . . : 255.255.255.0
            IP Address. . . . . . . . . . . . : fe80::219:21ff:fe21:b3b%4
            Default Gateway . . . . . . . . . : 192.168.0.1
            DNS Servers . . . . . . . . . . . : 216.146.35.35
                                                216.146.36.36
                                                fec0:0:0:ffff::1%1
                                                fec0:0:0:ffff::2%1
                                                fec0:0:0:ffff::3%1

    Ethernet adapter VirtualBox Host-Only Network:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapte
    r
            Physical Address. . . . . . . . . : 08-00-27-00-98-D1
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : 192.168.56.1
            Subnet Mask . . . . . . . . . . . : 255.255.255.0
            IP Address. . . . . . . . . . . . : fe80::a00:27ff:fe00:98d1%5
            Default Gateway . . . . . . . . . :
            DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
                                                fec0:0:0:ffff::2%2
                                                fec0:0:0:ffff::3%2

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
            Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6
            Default Gateway . . . . . . . . . :
            NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

            Physical Address. . . . . . . . . : C0-A8-38-01
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : fe80::5efe:192.168.56.1%2
            Default Gateway . . . . . . . . . :
            DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
                                                fec0:0:0:ffff::2%2
                                                fec0:0:0:ffff::3%2
            NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

            Physical Address. . . . . . . . . : C0-A8-00-65
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.101%2
            Default Gateway . . . . . . . . . :
            DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                                fec0:0:0:ffff::2%1
                                                fec0:0:0:ffff::3%1
            NetBIOS over Tcpip. . . . . . . . : Disabled
    Wednesday, March 17, 2010 3:22 AM
  • SORRY Novak I forgot to set DHCP  to "obtain IP address automatically" on the XP machine I will repost results tomorrow. I dont have an eamil address to send the screenshots to from skydive
    Wednesday, March 17, 2010 4:04 AM
  • Ip config for XP machine with DHCP enabled

    C:\Documents and Settings\SteveR>ipconfig /all

    Windows IP Configuration

            Host Name . . . . . . . . . . . . : steve
            Primary Dns Suffix  . . . . . . . :
            Node Type . . . . . . . . . . . . : Unknown
            IP Routing Enabled. . . . . . . . : No
            WINS Proxy Enabled. . . . . . . . : No
            DNS Suffix Search List. . . . . . : ph.cox.net

    Ethernet adapter Local Area Connection:

            Connection-specific DNS Suffix  . : ph.cox.net
            Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
            Physical Address. . . . . . . . . : 00-19-21-21-0B-3B
            Dhcp Enabled. . . . . . . . . . . : Yes
            Autoconfiguration Enabled . . . . : Yes
            IP Address. . . . . . . . . . . . : 192.168.0.101
            Subnet Mask . . . . . . . . . . . : 255.255.255.0
            IP Address. . . . . . . . . . . . : fe80::219:21ff:fe21:b3b%4
            Default Gateway . . . . . . . . . : 192.168.0.1
            DHCP Server . . . . . . . . . . . : 192.168.0.1
            DNS Servers . . . . . . . . . . . : 208.67.222.222
                                                68.105.28.12
                                                68.105.29.12
                                                fec0:0:0:ffff::1%1
                                                fec0:0:0:ffff::2%1
                                                fec0:0:0:ffff::3%1
            Lease Obtained. . . . . . . . . . : Wednesday, March 17, 2010 5:11:36 PM

            Lease Expires . . . . . . . . . . : Thursday, March 18, 2010 5:11:36 PM

    Ethernet adapter VirtualBox Host-Only Network:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapte
    r
            Physical Address. . . . . . . . . : 08-00-27-00-98-D1
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : 192.168.56.1
            Subnet Mask . . . . . . . . . . . : 255.255.255.0
            IP Address. . . . . . . . . . . . : fe80::a00:27ff:fe00:98d1%5
            Default Gateway . . . . . . . . . :
            DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
                                                fec0:0:0:ffff::2%2
                                                fec0:0:0:ffff::3%2

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
            Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6
            Default Gateway . . . . . . . . . :
            NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

            Connection-specific DNS Suffix  . : ph.cox.net
            Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

            Physical Address. . . . . . . . . : C0-A8-00-65
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.101%2
            Default Gateway . . . . . . . . . :
            DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                                fec0:0:0:ffff::2%1
                                                fec0:0:0:ffff::3%1
            NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

            Connection-specific DNS Suffix  . :
            Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

            Physical Address. . . . . . . . . : C0-A8-38-01
            Dhcp Enabled. . . . . . . . . . . : No
            IP Address. . . . . . . . . . . . : fe80::5efe:192.168.56.1%2
            Default Gateway . . . . . . . . . :
            DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
                                                fec0:0:0:ffff::2%2
                                                fec0:0:0:ffff::3%2
            NetBIOS over Tcpip. . . . . . . . : Disabled
    Thursday, March 18, 2010 12:17 AM
  • Novak, still dont know where to send the screenshots to from skydive its asking for an email address
    Thursday, March 18, 2010 2:38 AM
  •  

     

    Hi,

     

    After analyzing the above information, I suggest you try the following steps.

     

    1. Temporarily uninstall all Virtual machine software, such as VirtualBox.

     

    2. Manually assign IPv4 IP address, DNS address and Default Gateway. Please assure they are in the same subnet. After assigning the address, please run a Ping test between the two machines.

     

    3. Disable IPv6.

     

    What's the result?

     

    If there is any error message, please upload it for research.

     

    Thanks,

    Novak

    • Marked as answer by Novak Wu Wednesday, March 24, 2010 2:04 AM
    Thursday, March 18, 2010 3:03 AM
  • Thanks for the response Novak,

    I followed your steps, diabling virtualbox, and set the ip's for manual, same subnet disabled IPv6 on the Win 7 machine. ping'd the xp box
    here are the results

    C:\Users\Win7>ping 192.168.0.105

    Pinging 192.168.0.105 with 32 bytes of data:
    Reply from 192.168.0.105: bytes=32 time=6ms TTL=128
    Reply from 192.168.0.105: bytes=32 time=2ms TTL=128
    Reply from 192.168.0.105: bytes=32 time=2ms TTL=128
    Reply from 192.168.0.105: bytes=32 time=3ms TTL=128

    Ping statistics for 192.168.0.105:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 2ms, Maximum = 6ms, Average = 3ms
    Thursday, March 18, 2010 3:21 AM
  • IPv6 connectivity still says "no network access"
    Thursday, March 18, 2010 3:23 AM
  • OK now i can see the xp boxs from the win 7 machine and access them. still cannot access the print server, i will work on that...Man finally THANKS SO MUCH NOVAK
    Thursday, March 18, 2010 3:31 AM