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Windows 7 DNS server not responding

    Question

  • I use my HP laptop at home and work (self employed, very dependent on internet and email), I haven't been able to connect to the internet at work since Thursday last week, never had any problems until then (not sure if there were any automatic updates on Thursday when I shut down).  On the 'view your basic network information and set up connections' it shows that the laptop is connecting to the router (for which I use an ethernet cable at work) but that the router is not connecting to the internet.  Troubleshooter say 'DNS Server is not responding'.  At home I have no problem connecting to wireless.

    I have tried another router at work, and that does exactly the same thing, tried wireless on that too.

    I've contacted my IPS, and they say I have a good service. 

    I've tried some of the things that have been suggested on other forums here, going to "NCPA.CPL" and looking at the  "Internet Protocol Version 4 (TCP/IPv4)", but they are set up to be automatic, and that's what my IPS have advised.  

    The light on the router has been on for most of the last week, which should mean it is connected to the internet, but as I was giving up yesterday it was flashing, so the connection had become a problem. 

    I'm not very IT savvie, so please respond as if talking to an idiot - I can follow commands, but don't understand IT jargon.

    Thanks

    Thursday, June 24, 2010 8:13 AM

All replies

  • Hello Lizness,

    Contact the adminstrative people at work for resolving your issue.  If the DNS server is not responding, it could be down, the DHCP is not working properly, or a host of other things.  Your question is mostly a network and connectivity question.

    This forum is for question dealing with Microsoft Project Server.

    Cheers!

    Michael Wharton, MBA, PMP, MCT


    Sincerely, Michael Wharton, MBA, PMP, MCT, MCSD, MCSE+I, MCDBA www.WhartonComputer.com
    Thursday, June 24, 2010 9:14 AM
  • Hi Michael

    Which forum should I go on then?  I can't work it out.

    Also, I'm self employed, there aren't any admin people, only me!  I'd get a technician in, but don't know what type I'd need.

    Feeling desperate, and having to work from home at the moment, and I can't do that for long, none of my work is here.

    Thanks

    Thursday, June 24, 2010 9:40 AM
  • Hi Michael

    Which forum should I go on then?  I can't work it out.

    Also, I'm self employed, there aren't any admin people, only me!  I'd get a technician in, but don't know what type I'd need.

    Feeling desperate, and having to work from home at the moment, and I can't do that for long, none of my work is here.

    Thanks

    Thursday, June 24, 2010 9:41 AM
  • Hello LIzness,

    I am not sure of which forum that would be used.  However, I personally believe that whoever your ISP is, that should give you a hand. If they are telling you have a connection and it's working, that doesn't mean it's working.  It just means that they PING your site.  Your DNS server is not properly configured or being blocked.

    I have been in similar situation and they said it was working, but when they come on site they find issue, like an improperly grounded cable, or a million other things.

    Give them a call back and get them to help.  If they balk, I would elevate to someone who can help.  To me it's about customer service and they certainly should be able to walk you thru this or have someone to come by your office.

    Cheers!

    Michael Wharton, MBA, PMP, MCT


    Sincerely, Michael Wharton, MBA, PMP, MCT, MCSD, MCSE+I, MCDBA www.WhartonComputer.com
    Thursday, June 24, 2010 7:11 PM
  • Thanks Michael

    I have told them that they either sort this out, or I get another ISP. 

    I've also sent them this thread - since it was their idea that I come here in the first place to find an answer!

    I think Microsoft need to set up a forum for IT greenies like me, who really  need help!!

     

    Thanks again

    Liz

    Friday, June 25, 2010 7:50 AM
  • Just in case people are still having this issue and these solutions are solving your problem. One of our staff had installed McAfee on her computer. McAfee installed it's one firewall which affects your computer to obtain your DNS server settings automatically. If you turn off your firewall, just to find out if it is the culprit of your internet access, you may be able to then go in and find out which firewall setting is causing your problems.
    Wednesday, July 13, 2011 3:31 PM