none
Windows 7 freezes on desktop and laptop

    Question

  • 1st...my desktop runs great after a fresh install of Windows 7 + latest drivers. Then all of a sudden it freezes but not completely. What I mean is it will freeze for about 20 seconds and then the mouse will move for about 2 seconds and then freeze for 20 more seconds. After a reboot the fun begins. It might lock up when you see the windows 7 colors or it might make it past the login but when you try to select anything it will freeze again. Safe mode...same thing, last known config....same thing. I reinstall windows 7 and all the drivers again and everything works great again. It can go for 1 day or 3 days but after that first lock it I have to reinstall. I install my Vista Ultimate 64 and my PC runs great again. I thought it was a driver issue or hardware but why does it last for 1 day or 3? Then the kicker, exact same thing is happening to my laptop right now. In safe mode I get the same thing. If I can get logged in I then click on the start bubble and after waiting roughly 5 mins I get a pop up that is titled "Microsoft Windows" and in the box is says "The application is not responding. The program may respond again if you wait. Do you want to end the process. If you end process everthing disappears except for the back ground.

    Right now I'm typing this up under a fresh install of windows 7 on my Deskop, self built and gamer. ASUS mobo, AMD 3.1ghz dual core. Creative X-Fi sound, ATI 4890 video, 2 Raptors in RAID0, 2nd HD is a 500GB western digital.

    I'm at a lost. Why does my PC work great until that first lock up? That first lock up happens randomly or so it seems, I could be gaming or just brousing the web. But after the first lock it also seems to get worse. First reboot after lock up I can click on a few things and move around and then bam, lock up! reboot and now I can't do anything, I try to click on something and nothing happens. I reboot again and nothing.

    My laptop and desktop run fine when I run Vista ultimate 64. I have Vista installed on another hard drive for my laptop but on my desktop its all on the same equip. My laptop ran fine for the last week and a half. I use it at work and run the Cisco IP Phone and I have been using it with Virtual XP mode to run cisco's VPN software, up until tonight it was running great. First lock up and now the same as my desk top. I'm typing this on my desktop now after a fresh install.

    I'm done and hopefully this is easy to understand, I'm beat so sorry for the bad spelling. Why does it run great until the first lock up? Laptop or Desktop.

    Thanks in advance, take it easy all :)

    Tuesday, July 28, 2009 2:54 AM

All replies

  • Hi Calimon,

    Are there any noteworthy events in the event log?

    Do you have similar software installed on the laptop and the desktop?
    Tuesday, July 28, 2009 3:06 AM
  • The only similar software is Comodo firewell and AV. I was thinking it might of been the issue so I was able to remove it after one of the lock ups and it continued to lock up. On this install I'm not going to install it at all and see what happens. It just blows my mind that I use my laptop all day at work and then have it turned on next to me at home and its been running great for the last week and a half, it locks up tonight and boom very same issues my desktop has.  

    I haven't been able to see anything in the events log and thats only if I can get there. After the first lock up its very hard to be able to do anything besides reinstall.

    They also are both in my home domain behind a 2008 server. I have some basic security GPO's but I haven't really went deeper than that. No scripts or software pushed.
    Tuesday, July 28, 2009 3:20 AM
  • Yes, see how it goes without Comodo installed.

    Is it a hard lockup, where the mouse doesn't move, and the keyboard indicators won't toggle, etc.?
    Tuesday, July 28, 2009 3:36 AM
  • well thats the crazy thing. You can move the mouse sometimes and other times the mouse will move a few inches and stop. Sometimes you can move the mouse all over the screen but when you double click anything you get the thinking circle but it will still move.  

    CTRL-SHIFT-ESC or CTRL-ALT-DEL will work sometimes but just like the mouse. You can hit the keys and wait for a few minutes and the taskmgr will open. Both the laptop and desktop do the same thing. There is nothing using up memory or the cpu it seems. Memory is around 20% (4G of RAM in the desktop and 2gig in the laptop) and processor is floating around in single digits.

    So far in this install I have only the ATI drivers installed but its about bed time so I'll get the rest installed tomorrow. Man this is driving me crazy, I really love some of the features in 7 and don't want to go back to Vista.  
    Tuesday, July 28, 2009 3:55 AM
  • So, waiting for a few minutes does cause Task Manager to open eventually...

    And you certainly experience the same behavior when you're booted into safe mode?
    Tuesday, July 28, 2009 9:37 AM
  • The Taskmgr will sometimes open up if I wait long enough, usually around 5 mins. Sometimes the thinking circle will just whirl away and the PC does nothing, have to reboot.

    And yes, safe mode does the same thing as regular or normal.

    I just got through reinstalling on my laptop. The last time my laptop went around a week and a half and windows 7 worked great. My desktop on the other hand might go a day or 2 before W7 freezes.

    This problem is such a weird one its hard to troubleshoot. Its random (it seems), it happens on both my laptop and desktop. Both the laptop and desktop run great until that first lock up or freeze, then after that it will never run the same again.

    Everyone gives me that blank stair when I try to explain it and they think I'm on drugs until I show them. I work in the IT field and even our hardware specialist gave up.

    I'm praying you guys can help me and point out something I missed or I can learn.

    Thanks again for helping.

    Tuesday, July 28, 2009 3:26 PM
  • In safe mode, are you more readily able to bring up Task Manager? (Just want to get a feel for where things may be more responsive.)
    Tuesday, July 28, 2009 10:51 PM
  • Well I did a reinstall on both and both. While putting the desktop through its paces it froze again. I hit ctrl-alt-del and waited. Sure enough the taskmgr opens but nothing it hogging any resources so I head on over to the event viewer and well I found this...

    Log Name:      System
    Source:        Disk
    Date:          7/29/2009 12:37:49 AM
    Event ID:      51
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      BLEEP
    Description:
    An error was detected on device \Device\Harddisk0\DR0 during a paging operation.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Disk" />
        <EventID Qualifiers="32772">51</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-29T04:37:49.728385000Z" />
        <EventRecordID>1742</EventRecordID>
        <Channel>System</Channel>
        <Computer>BLEEP</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\Harddisk0\DR0</Data>
        <Binary>030080000100000000000000330004802D0100000E0000C0000000000000000000000000000000005332030000000000FFFFFFFF010000005800004800010100FA200A124C02204000100000A000000000600F0480FAFFFF68CFC40480FAFFFF000000000000000060D8400480FAFFFF0000000000000000B0218A07000000002800078A21B000000800000000000000000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>


    and a few minutes later this....

    Reset to device, \Device\RaidPort2, was issued.

    The PC will recover but while writing this it happened again.

    • Proposed as answer by drewes55 Wednesday, July 29, 2009 7:13 AM
    Wednesday, July 29, 2009 4:52 AM
  • Hi Calimon,

    when does the lockup occur? You have a ASUS motherboard, with ofcourse ASUS drivers and programms. There can be a problem with UPDATEusb.exe file that runs in the background. Remove this file in the start program(you don't need it). When the lockup occurs after you used a memory stick e.e. this could be the problem.

    good luck,

    Drewes
    Wednesday, July 29, 2009 7:20 AM
  • "An error was detected on device \Device\Harddisk0\DR0 during a paging operation."


    From what I can read in your error log, it looks to be a problem with your hard drives, maybe something to do with the raid configuration?

    maybe try installing windows 7 on your desktop using a different hard drive, not in a raid configuration, and see if the same thing happens, if it does not then it would seem it has something to do with the raid configuration.

    Either its the raid configuration or one of the discs is not working properly.



    you could also set windows to use your 500Gb Western digital, as its paging file drive, it seems that when windows is trying to access the page file on your windows installation drive that it is hitting an error, the data might become corrupt as the drive is not working properly thus causing a lock up.

    set windows to use your 500gb WD as its paging file drive, before you try anything else, this is of course after you have done a clean install, if you do it after one of these lockups then files might already be corrupt and it would be pointless.

    hope this helps.
    Wednesday, July 29, 2009 7:57 AM
  • Please run chkdsk /r on all of the drives in the system.

    I don't expect that the behavior of the laptop is associated with the same, but it is possible that it is.
    Wednesday, July 29, 2009 9:37 AM
  • I'll try some of these when I get home tonight. The laptop, just like before, is running great after the reinstall! I have been running Office 2007, Cisco IP communicator and Comodo AV and FW. Its in use constantly playing music, movies or talking on the IP Phone and not one hickup *knock on wood*.  

    Thank you again for all this help :)
    Wednesday, July 29, 2009 11:03 PM
  • I thought you weren't going to put Comodo back on the laptop?  See how things go...
    Thursday, July 30, 2009 2:37 AM
  • I wasn't going to put Comodo back on at first but after talking with a few people at work it just doesn't make sense if its a driver/software issue. The laptop worked for over a week of everyday usef then all of a sudden, no updates or installs, the thing just freezes and after a reboot it never recovers. Seems like there is something else involved there but I could be wrong.

    Desktop on the other hand is having the same problems and you guys seem right. I ran the chkdsk /R and everything passed.

    The PC booted back up into windows and bam, it would freeze for roughly a minute then I could move the mouse and it would freeze again. I rebooted 3 more times with the same results. I then unplug my 500GB HD and guess what, it has been working fine *knock on wood..again*.

    Desktop has been running now for roughly 20mins after I unplugged the 2nd HD and its going good. I am also looking at the Silicon Image 3132 RAID driver and seeing if there is some upgrade. I'm starting to believe this guy is the culprit.

    In the mean time I'm going to put on some music and pray this thing keeps running. I really have enjoyed Windows 7 and want to continue to run it, pretty impressed so far.
    Thursday, July 30, 2009 3:04 AM
  • I wasn't going to put Comodo back on at first but after talking with a few people at work it just doesn't make sense if its a driver/software issue.
    Comodo includes its own drivers that it may be worthwhile to attempt to eliminate. I understand you installed Comodo, with no change, after previously having had it installed.  Still, I would question that the uninstallation routine may have left some things behind...
    Thursday, July 30, 2009 9:21 AM
  • I never removed Comodo after the freezes on my laptop or desktop, I couldn't, I did a fresh install on both, my laptop and desktop. It seemed after the freeze up's each power off/on the issue got worse. It got to the point where my desktop would lock up when you see the microsoft flag.

    It seems very strange to me that Comodo would be causing the issue. My laptop has been running fine for what, 2 days now? Not one hick up yet. My desktop on the other hand is being a royal pain. I think I'm dealing with a hard drive going bad or bad drivers.

    I'm reinstalling Windows 7 yet again but with RAID disabled and one HD left disconnected.

    I really feel like playing some Crysis right now to, ARG. I think I have to be moving in on the record for Windows 7 installations. After

    I get this RAID, hard drive issue fixed I think I'm going to make an image heh. I will try to grab 2 HD's from work tomorrow and do another install with RAID enabled.   

    Friday, July 31, 2009 2:12 AM