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Philips external USB drive not recognised

    Question

  • Hi,

    I just bought a new Toshiba laptop with Windows 7 pre-installed. I also have a Toshiba laptop running Vista.

    I have an external hard drive (Philips, SPE3051CC/00) that is working fine on the Vista machine, but will not install on the Windows 7 machine.

    When i connect the drive, i get an error message saying "USB device not recognised", and when i look in Device Manager, there is an unknown device there.

    Can someone help me try and install this drive?

    Thanks

    Saturday, February 20, 2010 7:09 PM

Answers

  • Hi Voxynn,

     

    According to Philips website, this device should work properly in Windows 7. Please try the following suggestions to troubleshoot this issue:

     

    First, reinstall this device from Device Manager by the steps below:

     

    1. Click the Start Button, type devmgmt.msc in the "Start Search" box and press Enter.

    2. Expand right click this device, and click "Uninstall".

     

    Restart the computer to see if the issue can be resolved. If the issue persists, run the Troubleshooting tool by going to Control Panel -> Troubleshooting -> Configure a device.

     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Tuesday, March 02, 2010 1:51 AM
    Monday, February 22, 2010 7:02 AM

All replies

  • I do not see it on the list, you may need to contact philips about this or follow some of the other posting on USB devices not working.

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx


    Saturday, February 20, 2010 9:49 PM
  • Voxynn,
        I have definately had this happen a couple of times before (even from when another Win7 box works). Sometimes you can get a driver from the vendor that will assist the install, but I looked on Philips site, and did not see a driver; it looks like they expect you to use the inbox drivers of the OS. When I have really gotten into a tight spot this article has helped me out. I have not had to use it on Win7, but it may be a help to you (not the resolution, but the workarrounds):

    http://support.microsoft.com/kb/871233

        You can also do this (after disconnecting the USB device) to see if you have any lingering config for the drive, and delete it if you do. Then try plugging in again.

    http://support.microsoft.com/kb/241257
    If you need extra help, you can reach us at: InitialAssist@cbfive.com See my blogs at http://www.cbfive.com/blog - Jared Crandall
    Sunday, February 21, 2010 7:28 AM
  • Hi Voxynn,

     

    According to Philips website, this device should work properly in Windows 7. Please try the following suggestions to troubleshoot this issue:

     

    First, reinstall this device from Device Manager by the steps below:

     

    1. Click the Start Button, type devmgmt.msc in the "Start Search" box and press Enter.

    2. Expand right click this device, and click "Uninstall".

     

    Restart the computer to see if the issue can be resolved. If the issue persists, run the Troubleshooting tool by going to Control Panel -> Troubleshooting -> Configure a device.

     

    Hope this helps.

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Tuesday, March 02, 2010 1:51 AM
    Monday, February 22, 2010 7:02 AM