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Got a BSoD that I can't seem to track down. Could someone assist?

    Question

  • Hi All,

    I have a User who's machine BSoDs pretty reliably when watching streaming videos and running other applications (Office, etc.).  I've been able to recreate it pretty reliably by streaming many videos at once.  Initially I thought it could have been a flash issue so I ensured the browser plugins were up-to-date as well as display drivers.  Tried again and got the BSoD.  I then ran a test with Memtest86 which passed successfully.  I tried installing the Debugging Symbols to attempt to use Verifier.exe to isolate the issue but the installs were unsuccessful.  

    If someone could help me by taking a look at the linked DMP files I would really appreciate it.

    http://dl.dropbox.com/u/2215314/Minidump.zip

    Thanks,

    EM


    -EM

    Wednesday, November 07, 2012 4:59 PM

Answers

  • The 5 most recent were called "double faults" (probably a driver) and I would hazard a guess that it is your Norton.  You are also in need of an update to SP-1

    Symantec  is a frequent cause of BSOD's.  I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

    https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUserProfile_en_us&ct=us&ispid=&lg=en&product=Norton+Core&pvid=f-core-cur&version=current

    http://www.microsoft.com/security_essentials/

    Please run the System Update Readiness Tool (SURT)  and then update to SP-1

    32 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132

    64 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858


    Now update to SP-1

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

     Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Thursday, November 08, 2012 11:01 PM

All replies

  • Install latest video driver as a very first step.

    M.

    Wednesday, November 07, 2012 9:22 PM
  • I  just fought a chronic exception issue with our products myself - I was pointed at a few tools which helped nail it down:  Blue Screen View really helped point me in the right direction.  You can also try Who Crashed

    Good luck

    Wednesday, November 07, 2012 9:32 PM
  • E

    The link doesnt work. If you are going to attempt to learn how to do these on your own I would only use WinDeBugger.  its the gold standard.


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Wednesday, November 07, 2012 11:03 PM
  • Thank you ZigZag.  Could you tell me if this link works?  I'm not having trouble downloading the dumps.  https://www.dropbox.com/s/uujq4d34tgtpefy/Minidump.zip

    -EM

    Thursday, November 08, 2012 1:01 PM
  • The 5 most recent were called "double faults" (probably a driver) and I would hazard a guess that it is your Norton.  You are also in need of an update to SP-1

    Symantec  is a frequent cause of BSOD's.  I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

    https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUserProfile_en_us&ct=us&ispid=&lg=en&product=Norton+Core&pvid=f-core-cur&version=current

    http://www.microsoft.com/security_essentials/

    Please run the System Update Readiness Tool (SURT)  and then update to SP-1

    32 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132

    64 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858


    Now update to SP-1

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

     Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Thursday, November 08, 2012 11:01 PM
  • You have an offending driver that is consuming too much kernel stack. Configure your system to write out full memory dumps, then upload that or run WhoCrashed.

    //Daniel

    Saturday, November 10, 2012 12:58 PM
  • Hi

       I have some questions for you . Did you make any changes to Machine such as installing any peice of hardware and software

       any updation of windows. Does it happens with videos only. what exactly error you see on the screen. please update these

      information. you can try these below:

      1: Run>sigverif.exe to check for the sign drivers sometimes bad drivers also bring BSOD

      2: Run the system in safe mode and then play the video or whatever you wanna do

      3: Unplug all the device except keyboard and mouse the run video.

      4: Run the software who crashed.

     

    Saturday, November 10, 2012 4:42 PM
  • EmpiricalM

    If you are truly interested in learning how to do DMP files there is a great site for it (disclaimer I am a member there as well) http://www.sysnative.com/forums/forum.php


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Monday, November 19, 2012 3:28 AM
  • Thanks ZigZag.  That did the trick!  Sorry for the delayed response, been a bit under the weather!  Take care!

    -EM

    Friday, November 23, 2012 12:31 PM
  • Glad you are working and feel better.  Yell if you need help.

    MS-MVP 2010, 2011, 2012 Team ZigZag

    Saturday, November 24, 2012 4:55 AM