none
Cannot boot up vista(black screen mouse pointer)

    Question

  • So about a year ago i got two sticks of ram and i upgraded the amount of ram i had as well as a new video card(geforce 9800) After a couople of months i noticed i started getting blue screen errors so i knew the ram would'nt be fit for each other; i then take a the old ram out and put it back in so there isn't any blue screen errors until a couple of months. Now i did the same exact thing, but now my computer would start up with a black screen and a mouse pointer, it doesn't even get to the login screen. I have a vista 32 bit. I've tried the safe mode booting, it doesn't work... same thing, the screen is all black, ctrl alt delete doesn't work, my mouse can roam freely and my keyboard wouldn't respond unless it's sleep. I've tried doing the unload hive thing in which when i put in the "edit1" it's not able to do so cause it says cannot load error while loading hive. i don't have a vista disk since it didn't come with one... Second i've tried start up repair, that didn't work... help me please!!

    I have a hp

    Sunday, April 10, 2011 12:39 AM

All replies

  • nobody can help..? at all??
    Monday, April 11, 2011 3:31 AM
  • Hi Cavell,

    The easiest option might be to try and do a repair using a friends Vista installation disk. Or, if you have  a HP it would be likely to have come with a recovery partition installed. Can you try to boo the recovery OS by pressing the F11 key after bootup?

    Cathal


    Cathal O'Brien BSc, PgDip, PhD . Techsmart|Laptop Repairs|PC Repair | IT Support
    Monday, April 11, 2011 5:58 PM
  •  have tried a lot of things, from system recovery which there is no point cause i have no points saved...

    I've treid last known configuration

    Safe mode but it comes with the mouse pointer again...

    And what do you mean the f11? is that system recovery? cause i've tried that as well...

     

    Monday, April 11, 2011 11:43 PM
  • I've just had the same thing happen, although for me I believe it was due to running windows updates AND updating both my Nvidia and ATI Drivers at the same time.

    I've tried everything I can think of, however pressing F8 at the boot of windows, which gives the 'Low-res' mode, doesn't work either. Annoying thing is I can hear things going on in the background once windows has loaded with a black background and only white mouse cursor - just can't see them (like pressing the shift key five times results in a click from the operating system for sticky-keys). I can also access network shares hosted on the machine like normal.

    My guess - crappy video card driver or another problem with the video stack (I did install the ATI 11.4 BETA Drivers, after all). For me it is simpler to restore a backup I have on my windows home server. I know it doesn't help with your problem, but if it is similar to mine, you may spend a lot of time going nowhere. If you have data on the drive, definitely either remove the drive and attach it to another machine to copy your data off, or take it to a PC shop and they'll do it relatively cheaply. Remember - this may be frustrating, but your data is more important.  

    Without restore points or backups, the only likely way of fixing it would be by editing the registry, and I am not even sure what to edit in there, so can't recommend it. The only other time I have seen this is due to a virus corrupting some video files, but then again, that may have been circumstantial.

    Sorry I can't be of more assistance.

    Tuesday, April 12, 2011 10:20 AM
  • anyone else that is able to help?? anyone with a quite vast knowledge of what's happening to my computer??
    Wednesday, April 13, 2011 3:45 AM
  • Hi,

    Apart from StewyMelb said, you can try resetting your BIOS to check the result.

    If the issue persists, I suggest perform in-place upgrade and reinstalling the compatibility driver from the device manufacture's download side.

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.

    If you would like to perform the In-place Upgrade, let’s refer to the following steps.

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    If Windows does not automatically detect the DVD, follow these steps:

    a. Click Start, type Drive:\setup.exe, and then click OK.

    Note Drive is the drive letter of the computer's DVD drive.

    b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, April 13, 2011 9:24 AM
  • i'm not able to get into windows... ? and i don't have a vista disk as the hp didn't come with one... So how am i supposed to reset my BIOS?


    I have tried pressing the shift key 5 times, nothing comes up; my keyboard isn't able to function except pressing the sleep button...
    Thursday, April 14, 2011 12:34 AM
  • Hi,

    Since the computer even won't boot into Safe Mode and Last known good doesn't work either, it indicates a faulty hardware issue. I suggest take it to repairshop to test.

    Apart from the hardware side, it could occur due to corrupt video driver. As it is Windows customized by HP, to get into Windows, we need to involve HP to have a recovery disk. Your understanding is appreciated.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, April 14, 2011 5:50 AM
  •  video driver?? do you mean the graphics card because i've taken out the video card and see if it was the problem, and it still came up with the samething... I remember before gettnig hte black screen, i had some kind of start up log error when i was logged into the account, is that able to help you guys? i'll briefly mention the things i've already done, just to clear up any amiguities ...

  • Alright, my computer basically started crapping on me by having blue screens out of nowhere, for a good 10-15 restarts even after logging into windows... (most likely because of the different brands on ram, and yeah i still have the 2 different brands)
  • After logging into windows when it had blue screens, i would see something pop up on the bottom right corner(toolbar) about something with log, i'm not too sure, but i believe it was windows event log something...
  • At first, i logged in and tried opening up firefox thinking it wouldn't blue screen on me, but it did... After, i  logged in and left the computer alone, and it still gave me blue screen... :/
  • So then i just took out one of the ram which was a 512 the different brand one; and it got even worst.
  • My computer turns on, and it doesn't even get to the vista emblem(splash screen?/login screen)and all it does is have a black screen with the mouse pointer(moveable).
  • I'm able to load everything, from the video card screen, windows loading bar, uhmm the blue menu with the f keys that it tells you to press...
  • I've tried taking out the video card (9800 ge force) just incase, but still nothing...
  • I've searched online for everything, i've tried start up repair, last known configuration, and even safe mode, but when i go to safe mode, the same problem exists, no login screen, no vista emblem and all i get is a black screen with a moveable mouse.
  • Start-up repair log came with every test fine, but one of the things says partition trade repair? (i don't know what that is)
  • I've tried switching up the ram sticks, and no luck at all!! I've ran the mem test just to make sure, and it says it's fine...
  • I've even tried system restore, but unfortunately there is no stored point that i saved
Friday, April 15, 2011 2:27 AM
  • From the symptom, the Operating system is really unstable. It might be infected with serious virus. The Operating system is really unstable. It is suggested to do a recovery using the disk provided from HP or format the hard disk and install Windows of retail version.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, April 15, 2011 9:22 AM
  • So it is infact a virus? I mean it's possible for a virus to do that? Now how would i go about doing a recovery when HP didn't even send me a disk? How would i be able to format the hard disk; would that be another CD in order to do so, or can i do that without one? Are there any other ways of going about solving this problem?
    Saturday, April 16, 2011 4:03 AM
  • Hi,

    I understand the inconvinence this has caused. On the Windows operation system side, I would like to explain, to get Windows Vista back again we need a disk. If you are running Windows 7 then no disk is needed. Still it is suggested to contact HP for recovery disk or more accurate information on the hardware side. Your understanding is appreciated.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, April 18, 2011 8:52 AM
  • Hi,

    The issue may not be related to the previous RAM problems, although that is certainly possible
    yet will be very tough to prove at this point.

    Saving any needed data and re-installing Windows Vista might be the best option though here
    are a few others.

    You can save your files by putting the drive in another computer as 2nd drive (best) or an External
    USB drive case and then backing them up to removable media such as CD, DVD, or other USB drives. 
    Of course a real computer shop or your System maker can help recover the files.

    Or you could use an Ubuntu boot CD to back up the data.

    Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer
    http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer

    --------------------------------------------------------------

    Can you access Safe Mode? Repeatedly tap F8 as you boot? If so you can try Control Panel - Device
    Manager - Display Adapter - Double Click on - Driver tab - click UPDATE driver - then Right Click
    on Device and UNINSTALL - REBOOT.

    A method to try to access the desktop (try in both regular Windows and Safe Mode) is to CTRL +
    ALT + DEL - Task Manager and on Process Tab find EXPLORER.exe and END PROCESS on it - then
    on Applications Tab - lower right - New Task - type in EXPLORER.exe. Safe Mode is reached by
    repeatedly tapping F8 as you boot up. CTRL + SHIFT + ESC also starts Task Manager.

    First check this thread in case its a simple one and if not come back to this thread.

    http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/50247d5e-0ae0-446c-a1bd-11287fd1478a

    Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.
    That there is no information on a black screen like there is on a blue screen just adds to the
    difficulty. Often using a restore point nor startup repair will have any effect. You can try a
    google to see suggested repairs some of which have worked however these cover a wide
    field of efforts.

    Here is a video of one fix.

    http://www.google.com/search?hl=en&q=black+screen+of+death+vista&btnG=Search&aq=f&oq=&aqi=g1

    Here is another fix
    http://blogs.pcmag.com/securitywatch/2008/12/the_mysterious_black_screen_of.php

    Do you have a Vista Disk? You can try System Restore from it. If you do not have the disks your
    system maker will sell them cheap. Or try from Safe Mode if you can get there.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    You can create a Recovery Disk or use someone else same version (to do the System Restore it
    only has to be bootable).

    How to Create a Vista Recovery Disc
    http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

    ------------------------------------------------

    These require the correct Vista Disks since you can't boot to Safe Mode.

    Try Startup Repair -

    This tells you how to access the System Recovery Options and/or with a Vista Disk
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Try StartUp Repair from Recovery Options

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    -----------------------------------------------

    Here are Google searches where several have found different solutions :

    Vista Black Screen - check this one 1st
    http://www.google.com/search?hl=en&source=hp&q=vista+black+screen&aq=f&oq=&aqi=g10

    Vista Black Screen Solution
    http://www.google.com/search?hl=en&q=vista+black+screen+solution&aq=f&oq=&aqi

    Vista Black Screen Fix
    http://www.google.com/search?hl=en&q=vista+black+screen+fix&aq=f&oq=&aqi

    -----------------------------------------------

    If needed and you can access regular Windows at all.

    You can try an In-Place Upgrade (hopefully saves programs and data) or a repair installation
    (hopefully saves data and will have to reinstall programs). Be sure to do a good backup or three.

    You can use another's DVD as they are not copy protected however you will need you own
    Product Key.

    In-Place Upgrade
    http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

    If nothing works you can do a repair installation which should save data however you will have to
    reinstall programs. This also requires the correct Vista disks especially for OEM versions. You will
    need to know your Product Code.

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windows.microsoft.com/en-US/windows-vista/What-happened-to-the-Recovery-Console

    How To Perform a Repair Installation For Vista
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    ---------------------------------------------------------------------------

    Another method that sometimes works : In the Command Prompt of a Vista boot disk type :
    (type one line or copy and paste one line at a time and then hit enter - do not type parenthesis
    or BOLD)

    c:

    cd\

    cd c:\Windows\System32\winevt        (there is a space between cd and C: )

    ren Logs LogsOLD                             (there are spaces between ren and Logs and Logsold)

    REBOOT to Windows

    Hope this helps.



    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, April 19, 2011 8:59 PM
  • would this help?

    I got his while doing start up repair

    Problem Event name: StartupREpairV2

    Problem Signature 01: Manual Repair

    Problem Signature 02: 9.0.6000.16386.6.0.6001.18000

    Problem Signature 03: 0                    

    Problem Signature  04: 65537

    Problem Signature 05:unknown

    Problem Signature 06:NoOsInstalled

    Problem Signature 07:0

    Problem Signature 08:1

    Problem Signature 09:Fix Partition Table

    Problem Signature 10:1168

    Os version 6.0.6000.2.0.0.2561

    Local ID 1033

    Wednesday, April 20, 2011 12:59 AM
  • Hi,

    Well that is not good either (however it is better than a Black Screen)


    This could be a serious error and need tech support from a real computer shop (not leeks and peeks
    at a BestBuy or other BigBox Stores) or your System maker's Support.

    Go into Setup/Settings (BIOS/CMOS) often F2 as you boot so watch screen as you startup. Set the
    boot order to CD/DVD to use Vista disks. Remember to set back when done.

    With a Vista or Repair disk try Startup Repair - (the possible fixes are same as these though the titles
    are named differently.)

    This tells you how to access the System Recovery Options and/or use a Vista Disk
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Try StartUp Repair from Recovery Options or Vista disk.

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    Possible fixes for that error are same as for these :

    Unable to boot in windows vista- windows boot configuration data file is missing required information -
    Repair Corrupt Boot Manager
    http://www.troublefixers.com/unable-to-boot-in-windows-vista-windows-boot-configuration-data-file-is-missing-required-information/

    How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair
    startup issues in Windows Vista
    http://support.microsoft.com/kb/927392

    How to fix "BOOTMGR is missing" in Windows Vista
    http://cyberst0rm.blogspot.com/2007/04/how-to-fix-bootmgr-is-missing-in.html

    Error message when you start Windows Vista: "The Windows Boot Configuration Data file is missing
    required information"
    http://support.microsoft.com/kb/927391

    Vista Tip: Repair "BOOTMGR is missing" error - a quick how to
    http://lifehacker.com/251733/vista-tip--repair-bootmgr-is-missing-error

    See this section here - To repair/rebuild the Boot Config Data Use the Bootrec.exe Tool
    http://www.vistax64.com/tutorials/163304-dual-boot-using-free-partitioning-software.html

    =========================================

    If you do not have a Vista disk you can borrow a friends as they are not copy protected. Your
    System maker will also sell the physical DVD cheap since you already own Windows. Also you
    can make a repair disk on another computer.

    If you need to make repair disks - these help repair Windows not re-install.

    How to Make a Bootable Disk in Vista
    http://www.brighthub.com/computing/windows-platform/articles/7050.aspx

    Download: Windows Vista x86 (32 bit) Recovery Disc
    http://neosmart.net/blog/2008/download-windows-vista-x64-recovery-disc/

    Download: Windows Vista x64 (64 bit) Recovery Disc
    http://neosmart.net/blog/2008/download-windows-vista-x64-recovery-disc/

    How to Make a Windows Vista Repair Disk If You Don’t Have One
    http://www.howtogeek.com/howto/windows-vista/how-to-make-a-windows-vista-repair-disk-if-you-dont-have-one/

    ==========================================

    These "may" help :

    Also from the COMMAND PROMPT of Recovery Console (if possible) or a Vista disk

    SFC /scannow
    Hit Enter

    and after that runs

    chkdsk /f /r
    Hit Enter

    ( Spaces between C and /   k and /  and f and / )

    Retry Startup Repair after Chkdsk.

    If needed after those you can retry System Restore from the Recovery or Vista disk.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    Or from the Command Prompt :

    C:\Windows\System32\rstrui.exe

    Hope this helps.



    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Wednesday, April 20, 2011 1:23 AM
  • UPDATEE!!!

    GOt myself a repair disk, done start up repair again... doesn't work and it comes back with

    No OsFiles found on Disk

    Repair Action:PartitionTableRepair

    Result:Failed.Error code=0x490

    Time taken=2199ms

     

    AND

    While donig start up repair, it said it wasn't able to automaticly repair and here's the before sending in the problem... AND this is with the repair disk that i used/got from the howtogeek.com

     

    Problem Event Name: StartupRepairV2

    Problem SIgnature 01: External Media

    Problem SIgnature 02: 6.0.6000.16386.6.0.6001.18000

    Problem SIgnature 03:0

    Problem SIgnature 04:65537

    Problem SIgnature 05:unknown

    Problem SIgnature 06: NoOsinstalled

    Problem SIgnature 07: 0

    Problem SIgnature 08:1

    Problem SIgnature 09:FixPartitionTable

    Problem SIgnature 10:1168

    Os Version: 6.0.6000.2.0.0.2561

    Locale Id:1033

    Sunday, April 24, 2011 8:22 AM
  • Hi,

    I think there are hard drive problems, probably a failing drive (could be cable or motherboard issues).

    Try these from the Command Prompt of a Vista Boot Disk - type in each at the prompt and hit
    ENTER after each.

    bootrec /fixmbr

    bootrec /fixboot

    bootrec /scanos

    bootrec /rebuildbcd

    How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and
    repair startup issues in Windows Vista
    http://support.microsoft.com/kb/927392

    See this section here - To repair/rebuild the Boot Config Data Use the Bootrec.exe Tool
    http://www.vistax64.com/tutorials/163304-dual-boot-using-free-partitioning-software.html

    Sometimes using EasyBCD works when other methods do not.

    Recovering the Vista or Windows 7 Bootloader from the DVD
    http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+from+the+DVD

    Recovering the Vista Bootloader with EasyBCD
    http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+with+EasyBCD

    Repairing the Windows Vista Bootloader
    http://neosmart.net/wiki/display/EBCD/Repairing+the+Windows+Vista+Bootloader

    If that works then run StartUp Repair Twice from the Vista Boot Disk, run once and then
    reboot and run again.

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Sunday, April 24, 2011 8:45 AM
  • i've done the harddrive diagnostics offered from western digital's website and i there weren't any problems detected in both the quick and extended scan. I've done the boot rec , and they haven't worked at all, so how do you exactly do the other methods that you've posted?
    Thursday, April 28, 2011 5:11 AM
  • Hi,

    There is no sure fix however the links supplied have excellent detailed help.

     

     


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Thursday, April 28, 2011 5:34 AM
  • so i mean i provided logs to the problem mentioned in start up repair, i mean what's the problemm? can't you guys pin point what the problem is ?

     

    Thursday, April 28, 2011 5:36 AM
  • Hi,

    A Black Screen is extremely serious, however the next error is horrific.

    The error itself indicated a drive failure or other severe hardware issue affecting the drive. The fact that the bootrec did not help
    confirms the possibility. Continue with the rest of the links after the bootrec and hope it works.

    This issue is probably no longer software and way beyond anything that would be indicated in the logs. They won't tell you to
    buy the needed hardware.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Thursday, April 28, 2011 6:07 AM
  • alrightt, i've ran this AVG rescue disk and apparently i had some viruses although i don't know if they contributed to the not starting up, well, i deleted all the viruses, and now i can't even boot to the normal black screen, it now has a window error telling me how about windows sysnap.sys or something, what's that about?
    Saturday, April 30, 2011 9:58 PM
  • Hi,

    Use the methods in the last troubleshooter which detailed the Bootrec commands.

    And you may need to retry the previous troubleshooter.

    This is not an easy problem and you probably need professional help.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Saturday, April 30, 2011 10:16 PM