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1._AppData\Roaming\OpenCandy\OpenCandy_57D72634483D4AEF95F86CB659E711A1\OpenCandyDlm.dll

    Question

  • &nbsp; When open window 7 find these window message help me how to recover these module<ol><li>AppData\Roaming\OpenCandy\OpenCandy_57D72634483D4AEF95F86CB659E711A1\OpenCandyDlm.dll</li></ol><p style="margin-left:-9pt;">The specific <span>&nbsp;</span>module could not be found.</p><p>2.AppData\Roaming\OpenCandy\OpenCandy_96EF0A1CD0FD44BABCC044AC92A3A6A0\OpenCandyDlm.dll</p><p style="margin-left:-9pt;">The specific module could not be found.</p><p style="margin-left:-9pt;"></p><p style="margin-left:-9pt;"></p>
    Wednesday, February 22, 2012 3:52 PM

Answers

  • Hi M Shakil Siddiqui,

    We have investigated this issue and believe it is related to part of the OpenCandy recommendation system that has experienced an unexpected error condition when it was run. 

    The OpenCandy recommendation system may have been part of a software installer that you recently ran. It is used by developers to recommend additional software products during their installation process, and if you accepted such an offer our download manager would have been invoked temporarily to help download it for you. After the download manager finishes, it is designed to clean up after itself, but in this case an error has prevented it from removing a scheduled task.

    We're really sorry this happened and have taken measures to correct the issue and to prevent it from happening again. No harm has been done to your computer, the error message you see is simply alerting you that the system is trying to start our download manager to complete a download after you restarted your computer, but our download manager has already removed itself from your system.

    We have a small clean-up tool which you can download after completely a really short survey we've created to help us prevent such issues from occurring. The survey is available here: https://docs.google.com/a/opencandy.com/spreadsheet/viewform?formkey=dGZoLVFpM1gxX3lnamxHWVZkSVI2SkE6MQ#gid=0

    Be good and be well!

    Andrew (fka Doc Dr. Apps)

    Policy and Compliance Team at OpenCandy

    Friday, February 24, 2012 10:44 PM

All replies

  • That path is unusual.
    Use Sysinternals Autorun (http://technet.microsoft.com/en-us/sysinternals/bb963902) to find the location of this module and remove it if not necessary.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Wednesday, February 22, 2012 9:57 PM
  • Hi,

    Also, a Clean Boot would be helpful to troubleshoot this issue.


    Alex Zhao

    TechNet Community Support

    Friday, February 24, 2012 6:35 AM
  • Hi M Shakil Siddiqui,

    We have investigated this issue and believe it is related to part of the OpenCandy recommendation system that has experienced an unexpected error condition when it was run. 

    The OpenCandy recommendation system may have been part of a software installer that you recently ran. It is used by developers to recommend additional software products during their installation process, and if you accepted such an offer our download manager would have been invoked temporarily to help download it for you. After the download manager finishes, it is designed to clean up after itself, but in this case an error has prevented it from removing a scheduled task.

    We're really sorry this happened and have taken measures to correct the issue and to prevent it from happening again. No harm has been done to your computer, the error message you see is simply alerting you that the system is trying to start our download manager to complete a download after you restarted your computer, but our download manager has already removed itself from your system.

    We have a small clean-up tool which you can download after completely a really short survey we've created to help us prevent such issues from occurring. The survey is available here: https://docs.google.com/a/opencandy.com/spreadsheet/viewform?formkey=dGZoLVFpM1gxX3lnamxHWVZkSVI2SkE6MQ#gid=0

    Be good and be well!

    Andrew (fka Doc Dr. Apps)

    Policy and Compliance Team at OpenCandy

    Friday, February 24, 2012 10:44 PM