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W7 Bluescreen: system_service_exception

    Question

  • Every time I try to load counter strike I get a bluescreen error, system_service_exception in win32.sys.
    Event Viewer says: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff960000f2d0f, 0xfffff88002d55050, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091309-25062-01.

    I'm running a week old install of W7 x64.
    I also got this error once or twice when opening Windows Display Properties but not any more.

    Help!
    -Nick-
    Tuesday, September 15, 2009 9:33 PM

Answers

  • I found the problem: its a conflict between outpost firewall pro (latest version) x64 and counter strike. Disabling outpost while running CS fixes it.

    -Nick-
    • Proposed as answer by Brian Borg Tuesday, October 06, 2009 8:44 PM
    • Marked as answer by Nick520 Wednesday, October 07, 2009 12:13 AM
    Tuesday, September 29, 2009 8:30 PM
  • Hello Nick,

     

    First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software. Otherwise, you can run the game .exe file as Administrator or directly contact its own support to solve hte problem in timely manner.

     

    If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks!

     

    Andy

     

    • Marked as answer by Andy Song Monday, September 21, 2009 11:34 AM
    Wednesday, September 16, 2009 7:40 AM

All replies

  • Try running memory diagnostic or memtest
    Wednesday, September 16, 2009 12:20 AM
    Answerer
  • Hello Nick,

     

    First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software. Otherwise, you can run the game .exe file as Administrator or directly contact its own support to solve hte problem in timely manner.

     

    If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks!

     

    Andy

     

    • Marked as answer by Andy Song Monday, September 21, 2009 11:34 AM
    Wednesday, September 16, 2009 7:40 AM
  • I found the problem: its a conflict between outpost firewall pro (latest version) x64 and counter strike. Disabling outpost while running CS fixes it.

    -Nick-
    • Proposed as answer by Brian Borg Tuesday, October 06, 2009 8:44 PM
    • Marked as answer by Nick520 Wednesday, October 07, 2009 12:13 AM
    Tuesday, September 29, 2009 8:30 PM