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SSL Network Extender Service is Down and could not be started

    Question

  • I'm trying to use a VPN access from work, which worked fine in XP but with vista the SSL service won't start.

     

    Any ideas?

    Tuesday, December 02, 2008 9:27 PM

Answers

  • Hi Rafamart,

     

    Are you using Checkpoint client?

     

    Please understand that Checkpoint client is not a Microsoft Product, and we do not have much information about the software. it is recommended to contact Checkpoint support to address the problem.

     

    Thank you for your understanding.  

     

    Friday, December 05, 2008 9:48 AM

All replies

  • I am also experiencing the same issue with Windows Vista - 64 bit. 

     

    Wednesday, December 03, 2008 7:51 PM
  • I have tried everything.  Searched the web, everywhere and nothing.

     

    Wednesday, December 03, 2008 9:02 PM
  • Hi,

     

    Before moving on troubleshooting, could you please let me know if you are using Checkpoint client?

     

    If so, the problem is a known issue on Checkpoint’s side.

     

    Checkpoint suggests update the ActiveX component in IE's Manage Add-On section to resolve the problem.

     

    If the issue still persists, I suggest you contact Checkpoint support to address the problem.

     

    Support Programs and Plans

    http://www.checkpoint.com/services/techsupport/index.html

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope it helps.

     

    Thursday, December 04, 2008 7:10 AM
  • I don't see any checkpoint active x  component on IE.  What should I look for.?

     

    Thursday, December 04, 2008 11:31 AM
  • Hi Rafamart,

     

    Are you using Checkpoint client?

     

    Please understand that Checkpoint client is not a Microsoft Product, and we do not have much information about the software. it is recommended to contact Checkpoint support to address the problem.

     

    Thank you for your understanding.  

     

    Friday, December 05, 2008 9:48 AM
  • Yes. 

     

    Saturday, December 06, 2008 2:08 AM
  • There is an updated client you can manually install from checkpoint's support site.  I had the same problem.  It works.  Search for the following title:

    --SNX R71 For Windows XP and Vista--

    Product: SSL Network Extender
    Version: R71
    OS: Windows XP, Windows Vista, Windows
    MD5: d3b0f724e37fe24b9f5861d450cba1e1
    Size: 721.40 KB
    Date Published: 2009-04-08

    It's about an 800K install file that you install manually on that client and it will connect just fine.  There are earlier versions if you are not running R70.1.

    Sunday, August 16, 2009 4:01 AM
  • Thank you! I was searching for the same thing.
    Thursday, May 06, 2010 12:36 PM
  • YES! Thank You! This worked.
    Monday, August 23, 2010 3:59 PM
  • hi,

    I resolved the issue.

    download "the Check_Point_SNX_R71_For_Windows_800005012"

    https://supportcenter.checkpoint.com/supportcenter/portal/user/anon/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=8992

     

    Regards,

    Friday, February 04, 2011 5:01 PM