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BSOD windows 7 64bit

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960001116b7, Address of the instruction which caused the bugcheck
    Arg3: fffff88003b69ff0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    win32k!HMAllocObject+43
    fffff960`001116b7 488bbd58010000  mov     rdi,qword ptr [rbp+158h]

    CONTEXT:  fffff88003b69ff0 -- (.cxr 0xfffff88003b69ff0)
    rax=0000000000000000 rbx=0000000000000020 rcx=fffff960002f71b0
    rdx=0000000000000000 rsi=0000000000008802 rdi=0000000000000000
    rip=fffff960001116b7 rsp=fffff88003b6a9c0 rbp=0000000000000000
     r8=0000000000000010  r9=0000000000000080 r10=fffff80002e4ec00
    r11=fffffa8004150b60 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000080 r15=0000000000000010
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    win32k!HMAllocObject+0x43:
    fffff960`001116b7 488bbd58010000  mov     rdi,qword ptr [rbp+158h] ss:0018:00000000`00000158=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  avgchsva.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960001116b7

    STACK_TEXT:  
    fffff880`03b6a9c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!HMAllocObject+0x43


    FOLLOWUP_IP:
    win32k!HMAllocObject+43
    fffff960`001116b7 488bbd58010000  mov     rdi,qword ptr [rbp+158h]

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  win32k!HMAllocObject+43

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4c7dc13c

    STACK_COMMAND:  .cxr 0xfffff88003b69ff0 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_win32k!HMAllocObject+43

    BUCKET_ID:  X64_0x3B_win32k!HMAllocObject+43

    Followup: MachineOwner
    ----------

    -----------------------------------------------------------------------------------------------------------

    Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx

    As I see, the BSOD occured when avgchsva.exe process was running. More about it: http://www.file.net/process/avgchsva.exe.html

    Start by uninstalling AVG and check results. You can install MSE instead of it.

    Also, update your graphic card driver.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
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    • Marked as answer by Sabrina Shen Tuesday, April 17, 2012 2:20 AM
    Wednesday, April 11, 2012 10:57 AM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960001116b7, Address of the instruction which caused the bugcheck
    Arg3: fffff88003b69ff0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    win32k!HMAllocObject+43
    fffff960`001116b7 488bbd58010000  mov     rdi,qword ptr [rbp+158h]

    CONTEXT:  fffff88003b69ff0 -- (.cxr 0xfffff88003b69ff0)
    rax=0000000000000000 rbx=0000000000000020 rcx=fffff960002f71b0
    rdx=0000000000000000 rsi=0000000000008802 rdi=0000000000000000
    rip=fffff960001116b7 rsp=fffff88003b6a9c0 rbp=0000000000000000
     r8=0000000000000010  r9=0000000000000080 r10=fffff80002e4ec00
    r11=fffffa8004150b60 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000080 r15=0000000000000010
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    win32k!HMAllocObject+0x43:
    fffff960`001116b7 488bbd58010000  mov     rdi,qword ptr [rbp+158h] ss:0018:00000000`00000158=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  avgchsva.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960001116b7

    STACK_TEXT:  
    fffff880`03b6a9c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!HMAllocObject+0x43


    FOLLOWUP_IP:
    win32k!HMAllocObject+43
    fffff960`001116b7 488bbd58010000  mov     rdi,qword ptr [rbp+158h]

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  win32k!HMAllocObject+43

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4c7dc13c

    STACK_COMMAND:  .cxr 0xfffff88003b69ff0 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_win32k!HMAllocObject+43

    BUCKET_ID:  X64_0x3B_win32k!HMAllocObject+43

    Followup: MachineOwner
    ----------

    -----------------------------------------------------------------------------------------------------------

    Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx

    As I see, the BSOD occured when avgchsva.exe process was running. More about it: http://www.file.net/process/avgchsva.exe.html

    Start by uninstalling AVG and check results. You can install MSE instead of it.

    Also, update your graphic card driver.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Sabrina Shen Tuesday, April 17, 2012 2:20 AM
    Wednesday, April 11, 2012 10:57 AM
  • Because of parameter 1 of the 3b bugcheck being c0000005 (STATUS_ACCESS_VIOLATION), you probably want to enable driver verifier and analyze the dumps after the next couple of crashes.

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x3b.html

    http://mikemstech.blogspot.com/2011/12/enable-driver-verifier-to-help-identify.html

    Wednesday, April 11, 2012 2:06 PM