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Windows 7 Blue Screen

    Question

  • I have a blue screen error message as follows: 

    Problem signature:

      Problem Event Name: BlueScreen

      OS Version: 6.1.7601.2.1.0.256.1

      Locale ID: 1033

     

    Additional information about the problem:

      BCCode: a0

      BCP1: 00000009

      BCP2: C000009C

      BCP3: 00000001

      BCP4: 00000000

      OS Version: 6_1_7601

      Service Pack: 1_0

      Product: 256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\072211-38360-01.dmp

    Any ideas? I looked up this .dmp file but don't know how to read it or attach it. 
    Thanks! 

    Saturday, July 23, 2011 2:29 PM

All replies

  • Upload the minidump to Skydrive, then post back when you're done.

    Using Skydrive http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    SC Tom

    Saturday, July 23, 2011 3:48 PM
  • https://skydrive.live.com/?cid=0564a2ca4cc1f1d0&id=564A2CA4CC1F1D0%21195#

    Thanks for the tip, SC Tom. This link should work.

    Saturday, July 23, 2011 10:14 PM
  • You may boot in Clean Boot Mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, July 26, 2011 8:49 AM
    Moderator
  • https://skydrive.live.com/?cid=0564a2ca4cc1f1d0&id=564A2CA4CC1F1D0%21195#

    Thanks for the tip, SC Tom. This link should work.

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    INTERNAL_POWER_ERROR (a0)
    The power policy manager experienced a fatal error.
    Arguments:
    Arg1: 00000009, A fatal error occured while preparing the hibernate file.
    Arg2: c000009c, Status code
    Arg3: 00000001, Mirroring phase
    Arg4: 00000000

    Debugging Details:
    ------------------
    BUGCHECK_STR:  0xA0
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from 82b68ac6 to 8291cf2c
    STACK_TEXT:  
    87addc34 82b68ac6 000000a0 00000009 c000009c nt!KeBugCheckEx+0x1e
    87addca4 82b66355 00000001 00000006 8cf30ba0 nt!PopEndMirroring+0x11f
    87addd1c 82b5fdf9 87addd3c 00000000 85ba0648 nt!MmDuplicateMemory+0x8ac
    87addd50 82a46f64 8cf30ba0 ab5e3b15 00000000 nt!PopTransitionToSleep+0xce
    87addd90 828ef219 82b5fd2b 8cf30ba0 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!PopEndMirroring+11f
    82b68ac6 cc              int     3
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  nt!PopEndMirroring+11f
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrpamp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd753
    FAILURE_BUCKET_ID:  0xA0_nt!PopEndMirroring+11f
    BUCKET_ID:  0xA0_nt!PopEndMirroring+11f
    Followup: MachineOwner
    ------------------------------------------------------------------------------------------------------------------------------------------------------------

    Bug Check 0xA0 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff559341(v=vs.85).aspx

    These actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.
    3. Check your hard disk for errors.

    Regards,


    MCT / MCITP / MCTS / MCSA / MCSE / C|EH

    Saturday, August 04, 2012 2:43 PM