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Error when performing windows update on Vista

    Question

  • Hi

    I am Unable to install Vista SP1 either via windows update or standalone, the vista machine is vista business 32-bit. I have tried uninstalling my anti-virus, stopped all 3rd part applications from running via msconfig, tried a windows update microsoft fix from the microsoft website and i have also tried the update readiness tool KB947821, Still no luck.

    I have ran an anti-virus and anti-malware check and both came back clean

    Sage quick pay is crashing and i am hoping that SP2 will help solve the problem.

    Regards

    Mahesh

    Friday, September 02, 2011 3:04 PM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    Please can you post the steps you have tried with Mr X? To avoid confusion, we need to focus on this issue within one thread.

     

    During the Windows Vista SP1 installation, this issue occurs when a third-party application holds open a file or locks a file that the Service Pack installation program has to use. For example, a third-party antivirus or antispyware application may cause this problem. If you are running any third-party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (McAfee, Norton, etc.), I recommend temporarily disabling or shutting them down during the troubleshooting process. Please be sure to re-enable them once the process has completed.

     

    I recommend running Reset Windows Update Tool and System Update Readiness Tool. System resources, such as file data, registry data, and even in-memory data, can develop inconsistencies during the lifetime of the operating system. These inconsistencies can be caused by various hardware failures or software issues. In some cases, these inconsistencies can affect the Windows servicing store, and they can cause software updates not to work. We can run Reset Windows Update Tool and System Update Readiness Tool to resolve these inconsistencies. When Reset Windows Update Tool and System Update Readiness Tool detects incorrect manifests, files, or registry data, it might replace the incorrect data with a corrected version. Please follow the steps below.

     

     

    Step 1: Run Reset Windows Update Tool and System Update Readiness Tool

     

    1. Please download and run Reset Windows Update Tool from the link below:

     

    http://go.microsoft.com/?linkid=9665683

     

    2. Please download and run System Update Readiness Tool from the link below according to the System Type:

     

    System Update Readiness Tool for Windows Vista 32-bit

     

    http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en

     

    System Update Readiness Tool for Windows Vista 64-bit

     

    http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en

     

    3. Restart the computer and install Windows Vista SP1. Let’s reinstall SP1 standalone installer in Clean Boot.

    For your reference, I have attached these steps as below:

     

    Step 1: Download Windows Vista Service Pack 1 Standalone Installer

    ====================================================

    1. Download Windows Vista SP1 from the link below according to the System Type:

     

    Windows Vista Service Pack 1 for Windows Vista 32-bit (Size: 544.3MB)

    http://www.microsoft.com/downloads/details.aspx?FamilyID=f559842a-9c9b-4579-b64a-09146a0ba746&DisplayLang=en

     

    Windows Vista Service Pack 1 for Windows Vista 64-bit (Size: 873.0MB)

    http://www.microsoft.com/downloads/details.aspx?FamilyID=86d267bd-dfcd-47cf-aa76-dc0626dcdf10&DisplayLang=en

     

    2. Please save it on the Desktop.

     

    Step 2: Install Windows Vista SP1 in Clean Boot Mode

    =========================================

    Please disable all startup items and third party services when booting to avoid conflict when installing Vista SP1.:

     

    1. Click "Start", type: MSCONFIG in the search box and press Enter.

     

    Note: Please click "Continue" if the "User Account Control" window pops up.

     

    2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click "Startup", click "Disable All", click "OK" and restart the computer.

     

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

     

    4. Please double click the downloaded Windows Vista Service Pack 1 Standalone Installer and follow the instructions to install Windows Vista SP1.

     

    To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.

     

    Please take your time with the steps and let me know the results at your earliest convenience. If there are any questions or concerns, please post here for further research.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tnmff@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, September 05, 2011 6:47 AM
    Moderator

All replies

  • Hello,

    please try proceeding like that:

    • Run chkdsk /r /f and sfc /scannow
    • Disable all security softwares that you have
    • Reset Windows Update components
    • Download and install System Update Readiness tool for your OS: http://support.microsoft.com/kb/947821

    Once done, try again. 

    If this does not help, download SP2 and install it manually.

    If the problem persists, perform an in-place upgrade (repair install) of your OS.

    For Sage problems contact Sage Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Friday, September 02, 2011 6:31 PM
  • Hello Mr X, how are you today, I made a statement in the thread you have been helping me with please tell me what to do I have pasted a link there in the thread. please check it out and advice me. Thanks alot. I am most grateful

    Friday, September 02, 2011 6:34 PM
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    Please can you post the steps you have tried with Mr X? To avoid confusion, we need to focus on this issue within one thread.

     

    During the Windows Vista SP1 installation, this issue occurs when a third-party application holds open a file or locks a file that the Service Pack installation program has to use. For example, a third-party antivirus or antispyware application may cause this problem. If you are running any third-party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (McAfee, Norton, etc.), I recommend temporarily disabling or shutting them down during the troubleshooting process. Please be sure to re-enable them once the process has completed.

     

    I recommend running Reset Windows Update Tool and System Update Readiness Tool. System resources, such as file data, registry data, and even in-memory data, can develop inconsistencies during the lifetime of the operating system. These inconsistencies can be caused by various hardware failures or software issues. In some cases, these inconsistencies can affect the Windows servicing store, and they can cause software updates not to work. We can run Reset Windows Update Tool and System Update Readiness Tool to resolve these inconsistencies. When Reset Windows Update Tool and System Update Readiness Tool detects incorrect manifests, files, or registry data, it might replace the incorrect data with a corrected version. Please follow the steps below.

     

     

    Step 1: Run Reset Windows Update Tool and System Update Readiness Tool

     

    1. Please download and run Reset Windows Update Tool from the link below:

     

    http://go.microsoft.com/?linkid=9665683

     

    2. Please download and run System Update Readiness Tool from the link below according to the System Type:

     

    System Update Readiness Tool for Windows Vista 32-bit

     

    http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en

     

    System Update Readiness Tool for Windows Vista 64-bit

     

    http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en

     

    3. Restart the computer and install Windows Vista SP1. Let’s reinstall SP1 standalone installer in Clean Boot.

    For your reference, I have attached these steps as below:

     

    Step 1: Download Windows Vista Service Pack 1 Standalone Installer

    ====================================================

    1. Download Windows Vista SP1 from the link below according to the System Type:

     

    Windows Vista Service Pack 1 for Windows Vista 32-bit (Size: 544.3MB)

    http://www.microsoft.com/downloads/details.aspx?FamilyID=f559842a-9c9b-4579-b64a-09146a0ba746&DisplayLang=en

     

    Windows Vista Service Pack 1 for Windows Vista 64-bit (Size: 873.0MB)

    http://www.microsoft.com/downloads/details.aspx?FamilyID=86d267bd-dfcd-47cf-aa76-dc0626dcdf10&DisplayLang=en

     

    2. Please save it on the Desktop.

     

    Step 2: Install Windows Vista SP1 in Clean Boot Mode

    =========================================

    Please disable all startup items and third party services when booting to avoid conflict when installing Vista SP1.:

     

    1. Click "Start", type: MSCONFIG in the search box and press Enter.

     

    Note: Please click "Continue" if the "User Account Control" window pops up.

     

    2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click "Startup", click "Disable All", click "OK" and restart the computer.

     

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

     

    4. Please double click the downloaded Windows Vista Service Pack 1 Standalone Installer and follow the instructions to install Windows Vista SP1.

     

    To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.

     

    Please take your time with the steps and let me know the results at your earliest convenience. If there are any questions or concerns, please post here for further research.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tnmff@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, September 05, 2011 6:47 AM
    Moderator
  • Hi,

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tnmff@microsoft.com

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, September 07, 2011 9:54 AM
    Moderator