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Windows 7 BlueScreen

    Question

  • I am running Windows 7 Professional 64 bit on a Sony VAIO with intel i7 processor. Since purchasing the system a month ago it has crashed four times with a blue screen. The BCCode in each instance seem to vary. Does anyone know what may be causing this to happen?

    Crash 1 01/24/2011

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1000007e

      BCP1:                                                    FFFFFFFFC0000005

      BCP2:                                                    FFFFF88005B07330

      BCP3:                                                    FFFFF8800309AA08

      BCP4:                                                    FFFFF8800309A270

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\012411-21964-01.dmp    

      C:\Users\John Shields Sims\AppData\Local\Temp\WER-44741-0.sysdata.xml


     

    Crash 2 01/30/2011

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1000007e

      BCP1:                                                    FFFFFFFFC0000005

      BCP2:                                                    FFFFF880044FB330

      BCP3:                                                    FFFFF88003092A08

      BCP4:                                                    FFFFF88003092270

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\013011-27908-01.dmp

      C:\Users\John Shields Sims\AppData\Local\Temp\WER-45240-0.sysdata.xml

     

    Crash 3 02/12/2011

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1000007e

      BCP1:                                                    FFFFFFFFC0000005

      BCP2:                                                    FFFFF88005A6F330

      BCP3:                                                    FFFFF880030B6A08

      BCP4:                                                    FFFFF880030B6270

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\021211-29671-01.dmp

      C:\Users\John Shields Sims\AppData\Local\Temp\WER-50809-0.sysdata.xml

     

    Crash 4 02/13/2011

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1000007e

      BCP1:                                                    FFFFFFFFC0000005

      BCP2:                                                    FFFFF88005B4A330

      BCP3:                                                    FFFFF880030D7A08

      BCP4:                                                    FFFFF880030D7270

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\021311-23025-01.dmp

      C:\Users\John Shields Sims\AppData\Local\Temp\WER-48719-0.sysdata.xml

     

     

     

    Monday, February 14, 2011 2:03 AM

Answers

  • I am running Windows 7 Professional 64 bit on a Sony VAIO with intel i7 processor. Since purchasing the system a month ago it has crashed four times with a blue screen. The BCCode in each instance seem to vary. Does anyone know what may be causing this to happen?

    Crash 1 01/24/2011

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1000007e

    Hi

    All of these error signature reports you included have the 7e error.

    There is a Hotfix available for this error. See the following knowledgebase article.

    979538 "Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows Server 2008 R2

    Read the information in that article.

    At the top of the article, click the  View and request Hotfix downloads  link.

    Follow the instructions to have the Hotfix sent to you by email. The email will have the installation instructions.

    Let us know if you have more questions.

    Regards,


    Ronnie Vernon MVP – Windows Desktop Experience
    Monday, February 14, 2011 9:28 AM
    Moderator

All replies

  • You can recover your normal screen smoothly by following the given steps:

    Steps 1. Turn off and then on your PC .
    If the problem is in Windows then just shut down your system and restart. Shut the machine down completely and leave it for at least 20 seconds before switching it back on again. This also applies with external devices. If it’s a USB device try unplugging it and plugging it back into a different socket. It will ask the OS to reload the driver once again.

    Steps 2. Visit the Action Centre
    The Windows 7 comes with a feature called Action Centre to provide instant solution. Click on the flag in the far right of the taskbar will open the Action Centre. Check here for any solutions. You can click on the Troubleshooting link to find solutions to problems using Microsoft automatic problem reporting tool. The Action Centre comes in Windows 7 versions only.

    Steps 3. Visit Microsoft Fix it
    The Microsoft carries a unique sit called “Microsoft Fix it” to solve many issues.

    Steps 4. Try Windows Update
    If you find a problem  being caused by a driver or is an issue with Windows itself, it’s possible that an update will fix the problem is already available via Windows Update. Have a look at all the optional and recommended updates as well as just the critical ones, as this is where a lot of driver and software updates tend to appear.

    Steps 5. Reinstall the Driver
    If you have hardware problems then dig out the original disc that came with your hardware and try to reinstall the driver. You can then reinstall the drivers through Windows Update or from the disc that came with your hardware.

    NOTE: Be careful while uninstalling display or network drivers as this could render your screen blank or take you off the internet.

    Steps 6. Clean up Windows
    You can manage your hard disk by disk cleanup and CCleaner. If your problems are caused by performance issues you can clean up Windows. Start Menu will find disk cleanup which does an admirable job of stripping out temporary and rubbish files that can slow Windows down. CCleaner will clean up the computer’s registry. Restart the computer after the action.

    Steps 7. Run the System File Checker
    From the Start Menu open the command prompt and type SFC /SCANNOW. It will run the System File Checker. You will need your Windows install disc in your optical drive for this to work. It will scan all your Windows files and see if any have become corrupt. If it finds any it will replace them with the originals from the install disc.

    Steps 8. Reinstall the software
    Some issue may arise due to the application software not due to the OS. Reinstalling or repairing it will solve the case. Find the Programs and Features from the control panel in Windows 7 and search for the program, and go for  “Repair” option for that program. Failing that uninstalling and reinstalling your program might fix the problem.

    Hope this helps you to resolve problem.

    Monday, February 14, 2011 7:04 AM
  • I am running Windows 7 Professional 64 bit on a Sony VAIO with intel i7 processor. Since purchasing the system a month ago it has crashed four times with a blue screen. The BCCode in each instance seem to vary. Does anyone know what may be causing this to happen?

    Crash 1 01/24/2011

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1000007e

    Hi

    All of these error signature reports you included have the 7e error.

    There is a Hotfix available for this error. See the following knowledgebase article.

    979538 "Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows Server 2008 R2

    Read the information in that article.

    At the top of the article, click the  View and request Hotfix downloads  link.

    Follow the instructions to have the Hotfix sent to you by email. The email will have the installation instructions.

    Let us know if you have more questions.

    Regards,


    Ronnie Vernon MVP – Windows Desktop Experience
    Monday, February 14, 2011 9:28 AM
    Moderator
  • Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    This bug check indicates that a system thread generated an exception that the error handler did not catch.

    http://msdn.microsoft.com/en-us/library/ff559239%28VS.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 14, 2011 3:44 PM