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BlueScreen Locale ID 1033 BCCode: a

    Question

  • Hello there.

    i don't know where to start . this is my first time i am using this TechNet. so i don't know how it works or what to do .. i'll not make it long for you

    i examined a laptop for unexpected shutdown after the computer starts and enters windows.

    when  you power on the laptop after the unexpected shutdown, it runs perfectly .. i tested almost every single thing i can test from the VGA , RAM , HDD , CPU , Coolers (Fans). everything seemed normal . but after i installed windows 7 on the laptop it did the same and it came up with this bluescreen error

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 1033

    BCCode: a

    BCP1: 4AAE1825

    BCP2: 00000002

    BCP3: 00000000

    BCP4: 828A6BE8

     

    can anyone tell me what is going on and what to do ..

    Thanks In Advance

     

     

    Monday, June 21, 2010 12:27 AM

Answers

  • Looking at the minidump files did not give a clear cut cause of your issue.

    However one of the crashes was an NTFS_FILE_SYSTEM (24) so, if you have not already, you could run a chkdsk /r on the hard disk.

    Running a chkdsk /r has the potential to take a long time and, as a general precaution. back up any critical files beforehand.

    The other crash was a IRQL_NOT_LESS_OR_EQUAL (a)  but no third party driver was named as causing the crash.

    You do not appear to have a lot of third party drivers loading at startup but one is ESET Smart Security which does not appear to be at the latest version.

    I would suggest to uninstall ESET and then download and install the latest version (4.2.40.0).

    BTW, what laptop do you have (make/model)?

    Also, does the bluescreen error occur without fail every time you power on the laptop?

    Edit:

    There is some info on diagnosing bluescreen errors in the following link:

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e1c01b9c-89ac-4eee-b60a-6a5e0eb4d641/

     

    Wednesday, June 23, 2010 12:36 PM
  • Hi,

    As there are no clear indication from the minidump file, there are certain things you can try are to find out the root cause of the problem are given below.
     
    1.    Have a look whether you can reproduce the problem in safe mode.
     
    Start your computer in safe mode
    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
     
    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, June 28, 2010 6:18 AM

All replies

  • Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

    Monday, June 21, 2010 4:18 AM
  • there are 2 dump files in the zip file i hope you can help me with that ... and for the future hope you can tell me how to diagnose such things by my self .. thanks in advance http://cid-d9a73b74a8a68c92.office.live.com/browse.aspx/MINIDUMP
    Monday, June 21, 2010 1:51 PM
  • this is the dump file .. that you asked sending it again ..

     

     

    http://cid-d9a73b74a8a68c92.office.live.com/browse.aspx/MINIDUMP

    Wednesday, June 23, 2010 7:00 AM
  • Looking at the minidump files did not give a clear cut cause of your issue.

    However one of the crashes was an NTFS_FILE_SYSTEM (24) so, if you have not already, you could run a chkdsk /r on the hard disk.

    Running a chkdsk /r has the potential to take a long time and, as a general precaution. back up any critical files beforehand.

    The other crash was a IRQL_NOT_LESS_OR_EQUAL (a)  but no third party driver was named as causing the crash.

    You do not appear to have a lot of third party drivers loading at startup but one is ESET Smart Security which does not appear to be at the latest version.

    I would suggest to uninstall ESET and then download and install the latest version (4.2.40.0).

    BTW, what laptop do you have (make/model)?

    Also, does the bluescreen error occur without fail every time you power on the laptop?

    Edit:

    There is some info on diagnosing bluescreen errors in the following link:

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e1c01b9c-89ac-4eee-b60a-6a5e0eb4d641/

     

    Wednesday, June 23, 2010 12:36 PM
  • Hi,

    As there are no clear indication from the minidump file, there are certain things you can try are to find out the root cause of the problem are given below.
     
    1.    Have a look whether you can reproduce the problem in safe mode.
     
    Start your computer in safe mode
    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
     
    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, June 28, 2010 6:18 AM
  • sorry for being late but i was on a business trip and i couldn't follow with ittill now so 

    i installed the latest version of the eset and till now there are no problems .

     

    but  i don't think that it has been solved yet .. anyway this is the brand of the laptop

    FUJITSU SIEMENS ESPRIMO MOBILE V5535

    Saturday, July 10, 2010 9:02 AM
  • I JUST HAD AN ERROR :

    0x00000024 - address 86cc2fc0 base at 86c30000, datastamp 4a5bbf45

    ntfs.sys

    what does this means ?

    and by the way i don't know what else is causeing the system to halt in the bios setup when i enter it ..

    it is not the temperature

    Saturday, July 10, 2010 9:23 AM