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Internet Explorer 10 (Desktop) on Windows 8 keeps crashing

    Question

  • As the title says, my IE 10 keeps crashing, even at start. The app works fine. I've learnt from another discussion how to get the .dmp file for the crashes and I've uploaded a few of them to my SkyDrive but somehow I can't post links on here. Does anyone know how to fix this? Your help would be greatly appreciated.

    Thursday, March 07, 2013 9:36 PM

Answers

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  • I can't post links on here.

    http://social.technet.microsoft.com/Forums/en-US/reportabug/thread/812eb24a-ecbd-46e8-936b-8ae40da72ec3

    Meanwhile you could take a look at what your Reliability Monitor or Event Viewer tells you about your crashes.   E.g. if they occur in a third-party module that would be a big clue about the cause.   Third-party programs are usually the cause of crashes in iexplore.exe but unfortunately they typically cause a crash in a low-level system module by creating a bad call (e.g. corrupting the stack.  So a Stack Back Trace from the crashing thread would be the most useful diagnostic and you could use windbg to extract that from your dumps.

     
    FYI

     
    Robert Aldwinckle
    ---

    Thursday, March 07, 2013 10:33 PM
  • Thanks for your response. I think the problem has something to do with my AMD graphics driver. Reliability monitor says the faulting module path is at C:\Windows\SYSTEM32\atiuxpag.dll. I have an AMD Radeon 6490M GPU with switchable graphics (Intel HD 3000).

    <dir>

    Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16482, time stamp: 0x50cfc9bf

    Faulting module name: atiuxpag.dll, version: 8.14.1.6278, time stamp: 0x502c48be

    Exception code: 0xc0000005

    Fault offset: 0x0000b8f7

    Faulting process id: 0x1d54

    Faulting application start time: 0x01ce1b519a576d15

    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

    Faulting module path: C:\Windows\SYSTEM32\atiuxpag.dll

    Report Id: d8386d57-8744-11e2-beaa-2c27d7ad001a

    Faulting package full name:

    Faulting package-relative application ID:

    </dir>

    Friday, March 08, 2013 1:14 AM
  • Reliability monitor says the faulting module path is at C:\Windows\SYSTEM32\atiuxpag.dll. I have an AMD Radeon 6490M GPU with switchable graphics (Intel HD 3000).

    Good work.   Then a possible workaround would be to try using Software rendering instead of GPU rendering.  (Via Options, Advanced tab)   Restart is required.

     
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    Friday, March 08, 2013 3:12 AM
  • On 3/7/2013 8:14 PM, Stefano Rickeets wrote:

    Thanks for your response. I think the problem has something to do with my AMD graphics driver. Reliability monitor says the faulting module path is at C:\Windows\SYSTEM32\atiuxpag.dll. I have an AMD Radeon 6490M GPU with switchable graphics (Intel HD 3000).

    <dir>

    Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16482, time stamp: 0x50cfc9bf

    Faulting module name: atiuxpag.dll, version: 8.14.1.6278, time stamp: 0x502c48be

    Exception code: 0xc0000005

    Fault offset: 0x0000b8f7

    Faulting process id: 0x1d54

    Faulting application start time: 0x01ce1b519a576d15

    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

    Faulting module path: C:\Windows\SYSTEM32\atiuxpag.dll

    Report Id: d8386d57-8744-11e2-beaa-2c27d7ad001a

    Faulting package full name:

    Faulting package-relative application ID: </dir>

    That file is not on my machine. The solution advice is to get rid of it if it's causing problems.

    http://www.pcerrorfixtip.com/atiuxpag.dll-37182.html

    Friday, March 08, 2013 5:34 AM
  • On 3/7/2013 10:12 PM, Robert Aldwinckle on forums [MVP] wrote:

    Reliability monitor says the faulting module path is at C:\Windows\SYSTEM32\atiuxpag.dll. I have an AMD Radeon 6490M GPU with switchable graphics (Intel HD 3000).

    Good work.   Then a possible workaround would be to try using Software rendering instead of GPU rendering.  (Via Options, Advanced tab)   Restart is required.


    ---

    That dll is not on my Win 8 machine. I don't know what that "on forums MVP" is about, but it seems that you have some personal issues you need to address.

    http://www.pcerrorfixtip.com/atiuxpag.dll-37182.html

    Friday, March 08, 2013 5:42 AM
  • Thanks for your help guys. I think I've fixed the problem. What I did was to refresh my W8 PC and then I installed a different graphics driver which I found on another website. So far IE10 hasn't crashed. darnold924, I too did not find that .dll file on my computer but I figured it must be missing or something so I used another compatible driver for my Radeon 6490M. I found the driver here http://www.eightforums.com/graphic-cards/7088-win-8-amd-switchable-graphics-faq-22.html
    Friday, March 08, 2013 2:46 PM
  • I too was having frequent IE 10 crashes, pages unable to load etc., regardless of my compatibility setting. Using the F12 debugger I set IE10 to emulate earlier releases and still had the problem.

    Once I saw this post I went straight to my IE10 Options and selected "software rendering", restarted the browser and was immediately able to load a website page (a SharePoint 2007 page at that) that refused to load before. No refresh of W8 required, nor a different driver - I'm using NVidia GTX 560Ti card.

    Thanks for your post Stefano.


    CraigL

    Monday, April 22, 2013 2:02 PM