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No Audio Output Device is installed

    Question

  • For almost an year, I've been using Vista Ultimate on this very system without facing any driver issues, even after doing a fresh install. But a day ago, after reinstalling, volume icon in the system tray was disabled and tool tip states "No Audio Output Driver is installed" message. Alsoeven the  "Sound Audio and Game Controllers" option is Not visible in Device Manager. Screenshot available here


    I have an Intel  D865GSA  motherboard with integrated audio/video. I tried several drivers but the status remains unchanged.  The volume icon in the system trayremains disabled.

    Can anyone help in resolving this issue?

    SPECS

    ----- [Motherboard] ----------------------------------------------------------------

    Property                   Value
    Manufacturer               Intel Corporation
    Model                      D865GSA
    Version                    AAD53275-204
    Serial Number              AZSA65100BST
                              
    Chipset Vendor             Intel Corporation
    Chipset Model              82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
    South Bridge               82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
    SMBus                      Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller @C400h
                              
    CPU                        Intel Pentium 4 HT
    Cpu Socket                 LGA775 [Socket 775]
    Processor Upgrade         
    Max CPU Speed              3060 MHz
                              
    System Slots               3 PCI, 1 AGP
                              
    OnBoard devices           
    Video (Enabled)            Intel GMCH AGP Graphics Controller
    Ethernet (Enabled)         Intel 82562 Ethernet Device
    Sound (Disabled)           Intel ICH4 Audio Device
                              
    Memory Summary            
    Location                   System board or motherboard
    Maximum Capacity           4096 MBytes
    Memory Slots               2
    Error Correction           None
    Use                        System memory
    Maximum Memory Module Size 1024 MBytes
                              
    Warning!                   Accuracy of DMI data cannot be guaranteed



    Tuesday, November 20, 2007 6:29 PM

Answers

  •  

    Hi mkadmin,

     

    Thank you for the post.

     

    The issue can occur if one of the following factors is true:

     

    1. The sound card driver is not installed.

    2. The sound card driver is incompatible with Windows Vista.

    3. The sound card is disabled in BIOS.

     

    To troubleshoot the issue, first please install the BIOS update from the following site:

    http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2441&lang=eng

     

    Then please check if the sound card is disabled in BIOS. You may contact the computer manufacturer for related information about on how to check this setting.

     

    If there is still no sound, as Intel has not released a sound card specially for Windows Vista, I suggest trying to install the driver for Windows XP instead: (some sound card designed for Windows XP may still work in Windows Vista)

    http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/10416/eng/AUD_ALLOS_5.10.00.6040_PV_REALTEK.EXE&agr=N&ProductID=2441&DwnldId=10416&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng

     

    Please Note: The third-party products discussed here are manufactured by companies that are independent of Microsoft. We make no warranty, implied or otherwise, regarding these products' performance or reliability.

     

    If the issue persists, please help collect System Information for further research.

     

    How to collect System Information

    ==========================

    1. Press Start, type in msinfo32 in the Start Search bar and then press Enter.

    2. Choose Save from the File menu and save it as an NFO file.

    3. Find the file, right-click, click "Send To", and click "Compressed (zipped) Folder".

    4. Send it to SCEDATA@microsoft.com.

     

    Note: Please include the following three lines in the email body:

     

    No Audio Output Device is installed

    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2435734&SiteID=17

    Tim Quan - MSFT

     

    Meanwhile, to resolve the issue in a timely manner, I suggest contacting your computer manufacturer to obtain the latest driver.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Thursday, November 22, 2007 7:24 AM
    Moderator

All replies

  •  

    Hi mkadmin,

     

    Thank you for the post.

     

    The issue can occur if one of the following factors is true:

     

    1. The sound card driver is not installed.

    2. The sound card driver is incompatible with Windows Vista.

    3. The sound card is disabled in BIOS.

     

    To troubleshoot the issue, first please install the BIOS update from the following site:

    http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2441&lang=eng

     

    Then please check if the sound card is disabled in BIOS. You may contact the computer manufacturer for related information about on how to check this setting.

     

    If there is still no sound, as Intel has not released a sound card specially for Windows Vista, I suggest trying to install the driver for Windows XP instead: (some sound card designed for Windows XP may still work in Windows Vista)

    http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/10416/eng/AUD_ALLOS_5.10.00.6040_PV_REALTEK.EXE&agr=N&ProductID=2441&DwnldId=10416&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng

     

    Please Note: The third-party products discussed here are manufactured by companies that are independent of Microsoft. We make no warranty, implied or otherwise, regarding these products' performance or reliability.

     

    If the issue persists, please help collect System Information for further research.

     

    How to collect System Information

    ==========================

    1. Press Start, type in msinfo32 in the Start Search bar and then press Enter.

    2. Choose Save from the File menu and save it as an NFO file.

    3. Find the file, right-click, click "Send To", and click "Compressed (zipped) Folder".

    4. Send it to SCEDATA@microsoft.com.

     

    Note: Please include the following three lines in the email body:

     

    No Audio Output Device is installed

    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2435734&SiteID=17

    Tim Quan - MSFT

     

    Meanwhile, to resolve the issue in a timely manner, I suggest contacting your computer manufacturer to obtain the latest driver.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Thursday, November 22, 2007 7:24 AM
    Moderator
  • Greetings!

    I have the same problem on my Acer Aspire 9423 wsmi laptop. For a couple of months running on Vista Home Premium, the sounds were working smoothly. One day they just stopped working and I've been trying to make them work for months now.

    Here's my first post (I didn't know how to link just that post so it's the whole page)

    Now I've started to wonder whether it was this problem: On the Acer Finland support page it says a Windows Update disables Realtek Audio Control Panel, but the KB-update to fix this is for XP and it won't let me install it. I've tried everything, got any ideas concerning this issue?

    I really appreciate any help you could provide me with, as my last option I would try flashing BIOS but I'm not that experienced user, I might screw it up.

    Emmi
    Friday, January 04, 2008 3:44 PM
  • hI Emmi,

    believe me i exactly know how frustrating this would be for you. Sound works fine for months, and then one fine day it stops.


    I struggled for weeks i9f not months, did a Vista clean install at least thrice, but still it didn't work. Ultimately I got so fed up that I pleaded with my wife to let me buy a new sound card. I think she was is a good mood that day because she let buy one. I got a Creative Sound blaster Audigy, not only was it Vista compatible, it was fairly cheap as well, cost me Rs.1800 or about 32 Euros.


    If you aren't too comfy then I suggest do not fiddle with the BIOS. I think the best option for you would be to go and get yourslef a new sound card.

    Saturday, January 05, 2008 7:14 PM
  • I had this same problem after I installed SilverLight software for Vista on my Dell Inspiron Laptop (E1505/6400).  After searcing several different websites and not having any luck getting sound back on my computer I finally found a sight that worked.  Check out the following link...worked for me; hope it does for you too! 

     

    http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R147073&SystemID=INSPIRONI6400/E1505&servicetag=&os=WLH&osl=en&deviceid=8907&devlib=0&typecnt=0&vercnt=1&catid=3&impid=-1&formatcnt=1&libid=3&fileid=195627 

    Sunday, May 04, 2008 4:40 AM
  • Does this only work for Dell's? I have a Sony and after I ran a Windows Update, I have the same problem... no sound and the volume icon showing "no audio output device is installed." Also, I noticed some videos online do not work anymore either. Thanks.

     

    Saturday, June 14, 2008 6:27 AM
  • I resolved this pro******lem on my Dell using a solution from a Dell forum entry, tho' it doesn't appear to ******e the same as referenced in the preceding entry here.&n******sp; In may case, I ran into this same "No Audio Device" issue after I had to reinstall XP Home Edition SP2 on my desktop.&n******sp; The solution was to go into Control Panel/Administrative Tools/Services; find the entry for Windows Audio, and set it to start automatically.&n******sp; Somehow the XP reinstallation or su******sequent updates disa******led this service.&n******sp; Hope this is useful information.rick
    Wednesday, June 25, 2008 6:54 PM