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Windows keeps shutting down unexpectedly

    Question

  • Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    124
      BCP1:    0000000000000000
      BCP2:    FFFFFA800ADCD8F8
      BCP3:    0000000000000000
      BCP4:    0000000000000000
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\021310-42156-01.dmp
      C:\Users\Anthony\AppData\Local\Temp\WER-52968-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    here is my dump file http://cid-752d3b7fd0e57fdd.skydrive.live.com/self.aspx/.Public/021310-42156-01.dmp
    Saturday, February 13, 2010 8:51 PM

Answers

  • I removed the tuner from my pc, but it still crashed about an hour later. I uninstalled the software but could not find any drivers to uninstall. Another thing i find strange sometimes my screen turns to a solid color red, or grey then after 10-30 seconds it reboots same error on start up though.

    the comp has been crashing since before i installed the drivers to the tuner card
    Hi

    The 0x124 WHEA (Windows Hardware Error Architecture) errors are difficult to track down because the nature of the report can be very generic and ambiguous, especially on newer high end systems. It's been my experience that these errors are usually caused by either a problem in a hardware device itself or a situation where drivers on the system are colliding with each other.

    Since this is a new system, I would first check with the manufacturer for any known issues with this particular model. Here are some links for your convenience.

    iBUYPOWER Computer - Technical Support

    iBuypower Support User Forum

    Let us know what you find.

    Thank You for using Windows 7


    Ronnie Vernon MVP





    • Marked as answer by Linda Yan Monday, February 22, 2010 2:08 AM
    Sunday, February 14, 2010 10:49 AM
  • Hi izzx360,

     

    According to your description and after checking the minidump file, it seems the issue is related to the hardware, especially the display card or its driver. Please go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs. If the issue does not occur, please uninstall the display card from Device Manager and reinstall it to see if the issue can be resolved:

     

    1. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    2. Double click to expand the Display adapters.

    3. Right click the display card and click Uninstall.

    4. Restart the computer.

     

    Please check if the issue reoccurs. If not, please run Windows Update to install and download the driver. Or, you can go to the manufacturer's website to download the driver as well.

     

    However, if the issue persists, please unplug all unnecessary devices and then perform the steps below to see if the culprit can be found:

     

    1. Click Start, type Device Manager in the Search bar and press Enter.

    2. Expand Sound, video and game controllers.

    3. Right click on your sound card and then click Properties.

    4. In the dropdown menu of Device Usage, please choose Do not use this device (disable) and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    If the issue still exists, to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Monday, February 22, 2010 2:08 AM
    Monday, February 15, 2010 7:35 AM

All replies

  • whats ur configuration?  its sound like a problem in ur hardware
    I want to be a MVP! | Computer Technician
    Saturday, February 13, 2010 10:56 PM
  • Well i just purchased this -> http://www.newegg.com/Product/Product.aspx?Item=N82E16883227210

    And i installed a tvtuner in it, its the only thing i did to it, should i take it out? i installed the drivers for the tvtuner card if that makes any difference

    Just got another but this time it was different errorr (they've always been the same one above)

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    1a
      BCP1:    0000000000041284
      BCP2:    00000000076A5001
      BCP3:    0000000000000000
      BCP4:    FFFFF70001080000
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\021310-38125-01.dmp
      C:\Users\Anthony\AppData\Local\Temp\WER-46156-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    i cant post the dmp because it says i dont have permission to although i am the administrator.
    Saturday, February 13, 2010 11:18 PM
  • Uninstall the TV tuner software then remove the hardware, see if that resolves the problem. If yes, then contact the tuner manufacture, maybe there is a newer driver available.
    Rich
    Sunday, February 14, 2010 2:11 AM
  • I removed the tuner from my pc, but it still crashed about an hour later. I uninstalled the software but could not find any drivers to uninstall. Another thing i find strange sometimes my screen turns to a solid color red, or grey then after 10-30 seconds it reboots same error on start up though.

    the comp has been crashing since before i installed the drivers to the tuner card


    I used whocrashed program heres its report

    here is a few of the 20 in the past 2 day crashes


    On Sun 2/14/2010 3:08:53 AM your computer crashed
    This was likely caused by the following module: hardware
    Bugcheck code: 0x124 (0x0, 0xFFFFFA800BBB7038, 0x0, 0x0)
    Error: WHEA_UNCORRECTABLE_ERROR
    Dump file: C:\Windows\Minidump\021310-14984-01.dmp



    On Sun 2/14/2010 2:55:54 AM your computer crashed
    This was likely caused by the following module: hardware
    Bugcheck code: 0x124 (0x0, 0xFFFFFA800BBE88F8, 0x0, 0x0)
    Error: WHEA_UNCORRECTABLE_ERROR
    Dump file: C:\Windows\Minidump\021310-20109-01.dmp



    On Sun 2/14/2010 2:32:55 AM your computer crashed
    This was likely caused by the following module: hardware
    Bugcheck code: 0x124 (0x0, 0xFFFFFA800BB8C4D8, 0x0, 0x0)
    Error: WHEA_UNCORRECTABLE_ERROR
    Dump file: C:\Windows\Minidump\021310-15484-01.dmp



    On Sun 2/14/2010 1:23:16 AM your computer crashed
    This was likely caused by the following module: hardware
    Bugcheck code: 0x124 (0x0, 0xFFFFFA800BB5B748, 0x0, 0x0)
    Error: WHEA_UNCORRECTABLE_ERROR
    Dump file: C:\Windows\Minidump\021310-20375-01.dmp



    Sunday, February 14, 2010 5:03 AM
  • I removed the tuner from my pc, but it still crashed about an hour later. I uninstalled the software but could not find any drivers to uninstall. Another thing i find strange sometimes my screen turns to a solid color red, or grey then after 10-30 seconds it reboots same error on start up though.

    the comp has been crashing since before i installed the drivers to the tuner card
    Hi

    The 0x124 WHEA (Windows Hardware Error Architecture) errors are difficult to track down because the nature of the report can be very generic and ambiguous, especially on newer high end systems. It's been my experience that these errors are usually caused by either a problem in a hardware device itself or a situation where drivers on the system are colliding with each other.

    Since this is a new system, I would first check with the manufacturer for any known issues with this particular model. Here are some links for your convenience.

    iBUYPOWER Computer - Technical Support

    iBuypower Support User Forum

    Let us know what you find.

    Thank You for using Windows 7


    Ronnie Vernon MVP





    • Marked as answer by Linda Yan Monday, February 22, 2010 2:08 AM
    Sunday, February 14, 2010 10:49 AM
  • Hi izzx360,

     

    According to your description and after checking the minidump file, it seems the issue is related to the hardware, especially the display card or its driver. Please go into Safe Mode (Restart computer, press the F8 key when the boot menu pops up, select [Safe Mode], and boot up) and check if the issue still occurs. If the issue does not occur, please uninstall the display card from Device Manager and reinstall it to see if the issue can be resolved:

     

    1. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    2. Double click to expand the Display adapters.

    3. Right click the display card and click Uninstall.

    4. Restart the computer.

     

    Please check if the issue reoccurs. If not, please run Windows Update to install and download the driver. Or, you can go to the manufacturer's website to download the driver as well.

     

    However, if the issue persists, please unplug all unnecessary devices and then perform the steps below to see if the culprit can be found:

     

    1. Click Start, type Device Manager in the Search bar and press Enter.

    2. Expand Sound, video and game controllers.

    3. Right click on your sound card and then click Properties.

    4. In the dropdown menu of Device Usage, please choose Do not use this device (disable) and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    If the issue still exists, to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Monday, February 22, 2010 2:08 AM
    Monday, February 15, 2010 7:35 AM