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I cannot connect to the internet with my broadband cable modem Windows 7 32bit beta

    Question

  • Having downloaded and installed my Windows 7 beta everything works Aok except that I cannot connect to the internet with my Broadband Cable Modem.

    I have tried all the obvious things like plugging/unplugging the modem but no dice and tried to connect by Lan with the box ticked never dial a number but I still cannot get a connection.

    With Windows XP Pro it isn't a problem, even with a clean install with the Lan its simply plug and go but that does not happen with Windows 7 it just won't connect.

    The one thing that I have not done is to enter my user name and password (both of which I have forgotten) so I phoned my ISP and according to what I was told on the phone with a Lan I don't need one, unless I missunderstood what they were saying?

    I have never entered my username and password with Windows XP so what they were saying makes sense, so I think I must have missed a trick or forgot to tick a box somewhere.

    Please treat me as a Newbie on how to connect to the net with Windows 7 as although I have always managed to fix any faults with Windows XP this problem has me foxed.

    Please would someone be kind enough to talk me through the process of connecting to the net in simple non technical language that a Windows 7 nembie like me can easily understand.

    Many Thanks in advance for your help.
    • Moved by OthorvathMVP, Moderator Saturday, February 07, 2009 2:49 PM (Moved from Windows 7 Installation, Setup, and Deployment to Windows 7 Networking)
    Thursday, February 05, 2009 1:27 AM

Answers

  • Hello computertutor

    Last oficial drivers for your MB are for windows xp 32bit (this MB cannot run 64bit OS or software)

    Better download this driver http://download.nvidia.com/Windows/nForce/5.10/nForce_5.10_WinXP2K_WHQL_english.exe

    This is last driver for this chipset

    After you download driver you can try to run setup in compatibility mode, but I suggest you to do the following:

    1. download this driver http://download.nvidia.com/Windows/nForce/5.10/nForce_5.10_WinXP2K_WHQL_english.exe
    2. Install winrar ( get it from here http://www.rarlab.com/rar/wrar380.exe , when asked make sure zip, cab, jar, iso are not checked)
    3. right click file you  downloaded in step 1 and from menu select extract to nForce_5.10_WinXP2K_WHQL_english
    4. open device manager from here Control Panel\System and Security\System - paste boldet text in windows wxplorer address bar
    5. right click on your network adapter and from menu click update driver software
    6. click browse my computer for driver software
    7. click let me pickfrom list of device drivers on my computer
    8. click next button
    9. click have disk button
    10. click browse button and browse to folder where you extractd driver in step 3
    11. open subfolder called Ethernet
    12. click open button.
    13 you must see some drivers listed now. If you do not see drivers uncheck hide drivers incompatible with my hardware
    14. click next
    15. if you are warned that driver is not compatible with your hardware, confirm that you want to continue and install driver

    Try to connect to internet
    Saturday, February 07, 2009 5:33 PM
  • Hello computertutor,

    The easiest way to fix this is to install a network adapter card that you know will work. I installed windows7 on an even older nVidia based motherboard and it works fine. I installed a D-Link DFE - 530TX I had laying around after I could not get the motherboard based adapter to work.

    Saturday, February 07, 2009 8:40 PM

All replies

  • Hi

    Open device manager and check whether your network adapter is installed.

    I think it probaly is not installed and this is why you cannot connect to internet.

    You can use network adapter driver for vista, but you must run driver setup in vista compatibility mode

    You need 32 bit vista or xp driver for w7 32 bit and 64 bit vista or xp driver for w7 64bit

    After driver is installed you will be able to connect to intternet
    Thursday, February 05, 2009 1:41 AM
  • LAN: local area network, you don't need a user name and password

    WAN: wide area network, aka internet. That's what you pay the ISP for and you need a username and password for modem connections. Shouldn't though for broadband

    Check the status in Network connections (Start>control panel>network connections): does it say "limited connectivity"?


    cyanna
    Thursday, February 05, 2009 9:26 AM
  • Hi and thanks for replying

    I haven't had time to check that yet as I have a swapable HD and am in the process of downloading the 64bit version of Win 7 using Win XP pro, in case I upgrade later, so dare not swap the HD back in case I lose it all and have to start over.

    But if this network adapter (not quite sure what that is) is missing, please can you tell me where I can find it and how to install it, as with Windows 7, I am a total newbie.

    Is a network adaptor a file you can download from somewhere or is it something that should be on the system disk that came with the motherboard?

    I am going to need some detailed instructions for this one if you don't mind.

    Many Thanks for your Help.
    Thursday, February 05, 2009 4:04 PM
  • Hi cyanna

    Thanks for your help and reply but if it says limited connectivity how does this affect things and what do I do?

    Many Thanks for your Help which is appreciated.
    Thursday, February 05, 2009 4:08 PM
  • If you have no idea what is network adaptor then better download windows 7 32 bit !
    Thursday, February 05, 2009 4:26 PM
  • Hi Ventsislav

    Sorry I forgot to mention that I was using the 32bit version of Windows7 and couldn't connect to the net, I was downloading the 64bit version (as a standby) in case I upgraded my computer later.

    Many Thanks

    If you can help
    Thursday, February 05, 2009 5:09 PM
  • Hello computertutor

    If you have problems with w7 32 bit, I really doubt w7 64bit will solve them, it even may make things worse

    I suggest you to ask some friend that have some computer skills to install NIC driver for you.

    He can use driver for vista 32bit if there is not driver for windows 7 yet
    Thursday, February 05, 2009 5:49 PM
  • Hi Ventsislav

    You were right! the Network adapter is missing, if you could tell me where to find it I may be able to install it myself.

    Is it supposed to be on the install disk that came with the motherboard or is it something I can download?


    Many Thanks


    We are getting close to solving this problem
    Thursday, February 05, 2009 5:59 PM
  •  computertutor

    Things are not so simple, because you have driver that is not designed for w7 and to install it you need to do some extra work

    To install NIC driver it is good to know its manifacturer and model, for example Realtek 8111/8169

    can you check your nic model?

    If you give me MB(main board) model I can find what nic you have and how to install driver in easiest way
    Thursday, February 05, 2009 6:23 PM
  • Hi Ventsislav

    That is already very useful information for which I thank you very much, I will find the name and model of my motherboard.
    Thursday, February 05, 2009 7:41 PM
  • Hi Ventsislav

    This may not help you very much as I have been trying to find the box that my motherboard came but could not find it.

    All I can tell you is that when I boot up it says it is a MSI 8 extreme which is about 4 years old and the disk that came with it says Nforce Platform Drivers and Utilities.

    I don't know if that is enough information to help me but if you can you are a genius!


    Many thanks

    For your help so far much appreciated.
    Thursday, February 05, 2009 10:52 PM
  • Sorry I am not genius then :)

    Problem is that I have no idea that nforce drivers you need because there fiew generations nforce chipsets and I cannot be sure you use nforce nic

    Open device managed and check if your not installed nic have some info that identifies it.

    can you find user's manual of MB or drivers cd that comes with MB, there may be specified MB model number.
    Thursday, February 05, 2009 11:54 PM
  • Hi Ventsislav

    Thank you very much I will try and find the manual.
    Thursday, February 05, 2009 11:57 PM
  • Hi  computertutor,

    or MB(mainboard) drivers CD
    Friday, February 06, 2009 12:09 AM
  • Or click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. Look for System model in the right pane, that will tell us the exact model of your motherboard. Post with the details for the CPU as well (a few lines further down the list)
    cyanna
    Friday, February 06, 2009 9:00 AM
  • Hi Ventsislav

    Is this the information you need to help me install  the Missing Network Adaptor? For Win7 beta 32bit

    Motherboard

    MSI  K7N2  NVIDIA AWRDACPI



    Many Thanks


    For your help so far
    Friday, February 06, 2009 11:06 PM
  • Hi computertutor

    Do you have drivers CD?
    Saturday, February 07, 2009 12:53 AM
  •  Drivers download page.

    However, to be blunt:  good luck to you, getting a lot of the hardware to work.  For various reasons, nVidia decided that the 'line in the sand' for Vista support (and, this includes Win7 now) would be drawn between the nForce3 and nForce4 chipsets.
    Many of the OS subsystems in Vista (networking and sound being two very notable ones) are very different in NT6 (Vista/Win7) than they were in NT5 (2k/XP.)  As such, 2k/XP drivers won't work, even if installed in compatibility mode.
    And, since nForce drivers are 'complete platform packages' (rather than individual drivers), you can't try to install them one-by-one.

    However, you're always welcome to try.  :)
    IMHO, though, that is not the machine to be trying to run Win7 on, even as a test box.  Unfortunately, it's too old - and, blame nVidia, not MS, for that.
    (also, blame Creative - when they cornered the sound market, nVidia jettisioned their sound division.  They no longer have anyone who can write drivers for the Soundstorm chip.) 
    And, I know this quite well - this was a major factor in my selling of my old PC (Shuttle SN41G2, nForce2 Ultra400), as it could not (no way, no how) run Vista (or later), due to the lack of sound & network drivers.

    HTH,
    Chris
    [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Saturday, February 07, 2009 1:29 AM
  • Hi Ventsislav

    Yes I do have the CD that came with the Motherboard.
    Saturday, February 07, 2009 10:01 AM
  • Find the unknown/difficult device in Device Manager.
    Right click on it and select Properties
    Select the Details tab
    In the dropdown box, select "Hardware ID"
    Look for the 4 characters after the VEN_ and the 4 characters after the DEV_

    Post back with those and we can look up the make/model of your device.

    - John
    Saturday, February 07, 2009 1:21 PM
    Answerer
  • Hello computertutor

    Last oficial drivers for your MB are for windows xp 32bit (this MB cannot run 64bit OS or software)

    Better download this driver http://download.nvidia.com/Windows/nForce/5.10/nForce_5.10_WinXP2K_WHQL_english.exe

    This is last driver for this chipset

    After you download driver you can try to run setup in compatibility mode, but I suggest you to do the following:

    1. download this driver http://download.nvidia.com/Windows/nForce/5.10/nForce_5.10_WinXP2K_WHQL_english.exe
    2. Install winrar ( get it from here http://www.rarlab.com/rar/wrar380.exe , when asked make sure zip, cab, jar, iso are not checked)
    3. right click file you  downloaded in step 1 and from menu select extract to nForce_5.10_WinXP2K_WHQL_english
    4. open device manager from here Control Panel\System and Security\System - paste boldet text in windows wxplorer address bar
    5. right click on your network adapter and from menu click update driver software
    6. click browse my computer for driver software
    7. click let me pickfrom list of device drivers on my computer
    8. click next button
    9. click have disk button
    10. click browse button and browse to folder where you extractd driver in step 3
    11. open subfolder called Ethernet
    12. click open button.
    13 you must see some drivers listed now. If you do not see drivers uncheck hide drivers incompatible with my hardware
    14. click next
    15. if you are warned that driver is not compatible with your hardware, confirm that you want to continue and install driver

    Try to connect to internet
    Saturday, February 07, 2009 5:33 PM
  • Hello computertutor,

    The easiest way to fix this is to install a network adapter card that you know will work. I installed windows7 on an even older nVidia based motherboard and it works fine. I installed a D-Link DFE - 530TX I had laying around after I could not get the motherboard based adapter to work.

    Saturday, February 07, 2009 8:40 PM
  • I have the same network card (and I was running win7 64-bit).  I have heard people not having any problems at all, then I've heard people having the same problems you and I are having.  First, I would look into your bios.  If you have an old one, I would suggest you update it a bit.  Thas was one of the things i was having problems with..second, Contact lindachen@realtek.com and ask her for the win7 drivers for your realtek network card.  I don't know if they are beta or just pre-release but I can't find em on the internet anyplace but she emailed them to me.   She does have the win7 drivers for both 32 and 64 bit.  She doesn't answer a lot of email, but I think if you beg and plead she will get to you faster...also check your spam folder for her reply as she is writing to you from China (taiwan I think) and that's where her email ended up the first time on my account at gmail.  Honestly I haven't installed them yet to test this but I think having someone from the manufacturer email me directly with some drivers that say win7... on them is a good step in the right direction.  I'll try to repost with the results.
    Thursday, March 26, 2009 8:37 PM