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user profile service failed the logon: user profile service cannot be loaded

    Question

  • I'm using windows 7 professional on the work stations, and also running server 2008r2 for the domain controllers. 

    I have created a new user in the Active Directory users and groups and tried to logon using the credentials and i get the error message "

    "user profile service failed the logon: user profile service cannot be loaded"

    It doesn't seem to been an issue with a registry key as the user hasn't been logged in before.

    I was wondering if anyone has had the same problem, any help would be much appreciated

     

    Monday, January 23, 2012 7:07 AM

All replies

  • Can you login using another account?  I have experienced this issue with corrupt user accounts (similar config: Win 7 Ent clients w/2003 R2 domain).  As long as you are able to login using another account with admin privileges (domain or local), you can fix the issue via the registry.

    Navigate to HKLM\Software\Microsoft\WindowsNT\CurrentVersion\ProfileList.  Find the key that corresponds to the bad profile.  I was able to go in manually and fix the issue when it affected one of my users.

    Monday, January 23, 2012 5:06 PM
  • Thanks for the reply,

    I checked through the registry and deleted any profiles that may have been corrupted unfortunately this had no effect. The account that im trying to logon with is newly created and has not been logged onto the machine.

    I can log on to the computer with an account that has already logged onto the machine, but not with any new accounts at all. It seems to be a problem with only a few machines as i can log onto others with the same specs, model numbers and also the same version of windows (7sp1).

    Any other ideas on what could be causing the issue?

    Tuesday, January 24, 2012 2:06 AM
  • If the issue only affects new accounts, then there is a problem with your default account from which all new accounts inherent settings; C:\users\default.  See if you can copy the NTUSER.DAT from one of the "good" computers and replace the one on the bad computer.  To do this, will need to open and elevated command prompt.  You can change directory straight into c:\users\default.  To see the NTUSER.DAT file, do a dir /a.
    Tuesday, January 24, 2012 4:39 AM
  • I tried to do this but there was no success ive been checking the error logs and ive been getting these errors:

     

    Warning 24/01/2012 1:09:35 PM Winlogon 6001 None

    Warning 24/01/2012 1:09:35 PM Winlogon 6001 None

    Error 24/01/2012 1:09:31 PM User Profile Service 1500 None

    Warning 24/01/2012 1:09:31 PM User Profile General 1509 None

    Warning 24/01/2012 1:09:31 PM User Profile General 1509 None

    Error 24/01/2012 1:09:31 PM User Profile Service 1511 None

    Warning 24/01/2012 1:09:31 PM User Profile General 1509 None

    Warning 24/01/2012 1:09:31 PM User Profile General 1509 None

    Warning 24/01/2012 1:09:31 PM Winlogon 6004 None

    Tuesday, January 24, 2012 5:41 AM
  • Am Also Facing Same Problem.and I am not able to find NTUSER.DAT File at mentioned location.
    Please guide me.
    Wednesday, February 01, 2012 10:57 AM
  • bhattpratik,

    The NTUSER.DAT file is a hidden, system file.  So you'll have to 'show protected windows files' in order to see it.

    Prince

    Thursday, April 05, 2012 12:23 AM