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Windows update cannot currently check for updates because the service is not running. You may need to restart your computer

    Question

  • Hello all,

    I just got a band new HP dv7-4065ei.  I installed the HP pre install Win7 64bit, but when I tried to do an update I got the error Windows update cannot currently check for updates because the service is not running. You may need to restart your computer.  So I started a clean install, off the network with no internet access.

    I installed BitDefender via USB drive, before I put the put the note book on the network, and then when I wanted to update I go the same error.  I have done several AV scans with nothing being found.

    Please help.

    Friday, August 13, 2010 9:55 AM

Answers

  • Good frak!  IT looks like there is a problem on the WInodws 7 shipped with the HP Laptop.  I refreshed the dam thing 3 times with the preinstallation, and I ended up with the same error each time, I eventualy grabbed a Windows 7 DVD and reinstalled fro that, guess what no issues.

    I HATE HP!


    A user needs the admin password like nitro glycerine needs a good shake.
    • Marked as answer by RhysGottwald Friday, August 27, 2010 11:37 AM
    Friday, August 27, 2010 11:37 AM

All replies

  • Could you do the following:
     
    Start -> Search box, enter services.msc and press enter
     
    Background Intelligent Transfer Service should be configured to have
    Automatic (Delayed Start) startup type and should be started.
     
    Windows Update should be started and have an Automatic startup type
     
    Can you post relevant sections of the C:\Windows\windowsupdate.log log file?
     
     

    -- Mike Burr
    Friday, August 13, 2010 5:44 PM
  • Hi Mike, the services are where I started, but the log file never crossed my mind.  Please find it attached.

    010-08-16 08:45:27:959 6260 187c Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:45:28:096 6260 187c Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:45:28:096 6260 187c Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:45:27:958 6260 187c COMAPI -------------
    2010-08-16 08:45:28:096 6260 187c COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:28:096 6260 187c COMAPI ---------
    2010-08-16 08:45:29:667 1036 1960 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:45:29:667 1036 1960 Misc   = Process: C:\Windows\system32\svchost.exe
    2010-08-16 08:45:29:667 1036 1960 Misc   = Module: c:\windows\system32\wuaueng.dll
    2010-08-16 08:45:29:667 1036 1960 Service *************
    2010-08-16 08:45:29:667 1036 1960 Service ** START **  Service: Service startup
    2010-08-16 08:45:29:983 1036 1960 Service *********
    2010-08-16 08:45:32:319 1036 1960 Agent   * WU client version 7.3.7600.16385
    2010-08-16 08:45:32:326 1036 1960 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2010-08-16 08:45:32:326 1036 1960 Agent   * Access type: No proxy
    2010-08-16 08:45:33:368 1036 1960 Agent   * Network state: Connected
    2010-08-16 08:45:36:655 1036 1960 DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:37:691 1036 12b4 Report CWERReporter::Init succeeded
    2010-08-16 08:45:37:691 1036 12b4 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2010-08-16 08:45:37:709 1036 12b4 Agent ***********  Agent: Initializing global settings cache  ***********
    2010-08-16 08:45:37:709 1036 12b4 Agent   * WSUS server: http://192.168.0.2:8530
    2010-08-16 08:45:37:709 1036 12b4 Agent   * WSUS status server: http://192.168.0.2:8530
    2010-08-16 08:45:37:709 1036 12b4 Agent   * Target group: (Unassigned Computers)
    2010-08-16 08:45:37:709 1036 12b4 Agent   * Windows Update access disabled: No
    2010-08-16 08:45:37:774 1036 12b4 DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:37:774 1036 12b4 DnldMgr Download manager restoring 0 downloads
    2010-08-16 08:45:37:788 1036 12b4 Agent   * Failed to load persisted download calls, error = 0xc8000247
    2010-08-16 08:45:37:852 1036 12b4 DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:37:852 1036 12b4 Agent WARNING: DeleteVolatileServices::GetServiceList failed with 0xc8000247.
    2010-08-16 08:45:37:855 1036 12b4 DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:37:855 1036 12b4 DnldMgr FATAL: DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with 0xc8000247.
    2010-08-16 08:45:37:855 1036 12b4 DnldMgr FATAL: DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with 0x00000000.
    2010-08-16 08:45:38:867 6260 187c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:003 1036 1960 Report ***********  Report: Initializing static reporting data  ***********
    2010-08-16 08:45:41:003 1036 1960 Report   * OS Version = 6.1.7600.0.0.65792
    2010-08-16 08:45:41:003 1036 1960 Report   * OS Product Type = 0x00000030
    2010-08-16 08:45:41:016 1036 1960 Report   * Computer Brand = Hewlett-Packard
    2010-08-16 08:45:41:016 1036 1960 Report   * Computer Model = HP Pavilion dv7 Notebook PC
    2010-08-16 08:45:41:019 1036 1960 Report   * Bios Revision = F.09
    2010-08-16 08:45:41:019 1036 1960 Report   * Bios Name = Default System BIOS
    2010-08-16 08:45:41:019 1036 1960 Report   * Bios Release Date = 2010-06-22T00:00:00
    2010-08-16 08:45:41:019 1036 1960 Report   * Locale ID = 7177
    2010-08-16 08:45:41:639 1036 1b5c Agent *************
    2010-08-16 08:45:41:639 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:700 1036 1b5c Agent *********
    2010-08-16 08:45:41:700 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:45:41:700 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_03\7&354BCF28&3&0003' and DriverIsBetterThanInStore=1"
    2010-08-16 08:45:41:700 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:45:41:700 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:45:41:705 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:705 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:45:41:710 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:711 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:45:41:711 1036 1b5c Agent *********
    2010-08-16 08:45:41:711 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:711 1036 1b5c Agent *************
    2010-08-16 08:45:41:711 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:45:41:712 6260 18f4 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:713 6260 18f4 COMAPI   - Updates found = 0
    2010-08-16 08:45:41:713 6260 18f4 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:45:41:713 6260 18f4 COMAPI ---------
    2010-08-16 08:45:41:713 6260 18f4 COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:713 6260 18f4 COMAPI -------------
    2010-08-16 08:45:41:715 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:715 1036 1b5c DnldMgr FATAL: DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed with 0xc8000247.
    2010-08-16 08:45:41:719 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:719 1036 1b5c DnldMgr FATAL: DM:CAgentDownloadManager::PurgeExpiredFiles: GetSession failed with 0xc8000247.
    2010-08-16 08:45:41:723 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:723 1036 1b5c DnldMgr FATAL: DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with 0xc8000247.
    2010-08-16 08:45:41:759 6260 187c COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:45:41:759 6260 187c COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:45:41:816 6184 185c Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:45:41:816 6184 185c Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:45:41:816 6184 185c Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:45:41:816 6184 185c COMAPI -------------
    2010-08-16 08:45:41:816 6184 185c COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:816 6184 185c COMAPI ---------
    2010-08-16 08:45:41:823 1036 1b5c Agent *************
    2010-08-16 08:45:41:823 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:823 1036 1b5c Agent *********
    2010-08-16 08:45:41:823 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:45:41:823 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_02\7&354BCF28&3&0002' and DriverIsBetterThanInStore=1"
    2010-08-16 08:45:41:823 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:45:41:823 6184 185c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:823 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:45:41:826 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:826 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:45:41:828 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:829 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:45:41:829 1036 1b5c Agent *********
    2010-08-16 08:45:41:829 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:829 1036 1b5c Agent *************
    2010-08-16 08:45:41:829 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:45:41:830 6184 18fc COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:830 6184 18fc COMAPI   - Updates found = 0
    2010-08-16 08:45:41:830 6184 18fc COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:45:41:830 6184 18fc COMAPI ---------
    2010-08-16 08:45:41:830 6184 18fc COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:830 6184 18fc COMAPI -------------
    2010-08-16 08:45:41:833 6184 185c COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:45:41:833 6184 185c COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:45:41:889 6172 184c Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:45:41:889 6172 184c Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:45:41:889 6172 184c Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:45:41:888 6172 184c COMAPI -------------
    2010-08-16 08:45:41:889 6172 184c COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:889 6172 184c COMAPI ---------
    2010-08-16 08:45:41:892 1036 1b5c Agent *************
    2010-08-16 08:45:41:892 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:892 1036 1b5c Agent *********
    2010-08-16 08:45:41:892 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:45:41:892 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_01\7&354BCF28&3&0001' and DriverIsBetterThanInStore=1"
    2010-08-16 08:45:41:892 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:45:41:892 6172 184c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:892 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:45:41:895 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:895 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:45:41:897 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:898 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:45:41:898 1036 1b5c Agent *********
    2010-08-16 08:45:41:898 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:898 1036 1b5c Agent *************
    2010-08-16 08:45:41:898 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:45:41:898 6172 1924 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:899 6172 1924 COMAPI   - Updates found = 0
    2010-08-16 08:45:41:899 6172 1924 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:45:41:899 6172 1924 COMAPI ---------
    2010-08-16 08:45:41:899 6172 1924 COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:899 6172 1924 COMAPI -------------
    2010-08-16 08:45:41:901 6172 184c COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:45:41:901 6172 184c COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:45:41:958 6164 1840 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:45:41:958 6164 1840 Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:45:41:958 6164 1840 Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:45:41:957 6164 1840 COMAPI -------------
    2010-08-16 08:45:41:958 6164 1840 COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:958 6164 1840 COMAPI ---------
    2010-08-16 08:45:41:962 1036 1b5c Agent *************
    2010-08-16 08:45:41:962 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:962 1036 1b5c Agent *********
    2010-08-16 08:45:41:962 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:45:41:962 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_00\7&354BCF28&3&0000' and DriverIsBetterThanInStore=1"
    2010-08-16 08:45:41:962 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:45:41:962 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:45:41:962 6164 1840 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:964 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:964 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:45:41:967 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:45:41:967 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:45:41:967 1036 1b5c Agent *********
    2010-08-16 08:45:41:967 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:45:41:967 1036 1b5c Agent *************
    2010-08-16 08:45:41:967 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:45:41:968 6164 1950 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:968 6164 1950 COMAPI   - Updates found = 0
    2010-08-16 08:45:41:968 6164 1950 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:45:41:968 6164 1950 COMAPI ---------
    2010-08-16 08:45:41:968 6164 1950 COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:45:41:968 6164 1950 COMAPI -------------
    2010-08-16 08:45:41:972 6164 1840 COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:45:41:972 6164 1840 COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:45:47:249 1036 1b5c Report REPORT EVENT: {62628440-FF76-4894-92E0-8873C3CC6A84} 2010-08-16 08:45:41:710+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:45:47:249 1036 1b5c Report REPORT EVENT: {C754139D-790D-4548-92CC-DBCDB54E8109} 2010-08-16 08:45:41:828+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:45:47:249 1036 1b5c Report REPORT EVENT: {DFD85D48-4AD2-4712-8B0E-C9FEE829F83E} 2010-08-16 08:45:41:897+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:45:47:249 1036 1b5c Report REPORT EVENT: {E290A631-DAA0-45DB-861C-5FB145820DB2} 2010-08-16 08:45:41:967+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:45:47:651 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:45:47:651 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:45:47:655 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:45:47:655 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:45:47:690 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:45:47:690 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:45:47:698 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:45:47:698 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:45:47:698 1036 1b5c Report CWERReporter finishing event handling. (00000000)
    2010-08-16 08:46:22:325 1036 1960 AU ###########  AU: Initializing Automatic Updates  ###########
    2010-08-16 08:46:22:796 1036 1960 AU AU setting next detection timeout to 2010-08-16 06:46:22
    2010-08-16 08:46:22:796 1036 1960 AU AU setting next sqm report timeout to 2010-08-16 06:46:22
    2010-08-16 08:46:22:800 1036 1960 DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:46:22:800 1036 1960 Agent WARNING: GetServiceList failed with error 0xc8000247.
    2010-08-16 08:46:22:800 1036 1960 AU WARNING: QueryRegisteredProvider failed with error 0xc8000247
    2010-08-16 08:46:22:800 1036 1960 AU   # WSUS server: http://192.168.0.2:8530
    2010-08-16 08:46:22:800 1036 1960 AU   # Detection frequency: 22
    2010-08-16 08:46:22:800 1036 1960 AU   # Approval type: Scheduled (Policy)
    2010-08-16 08:46:22:800 1036 1960 AU   # Scheduled install day/time: Every day at 3:00
    2010-08-16 08:46:22:800 1036 1960 AU   # Auto-install minor updates: Yes (Policy)
    2010-08-16 08:46:22:800 1036 1960 AU   # Will interact with non-admins (Non-admins are elevated (Policy))
    2010-08-16 08:46:22:800 1036 1960 AU   # Power management is turned off through policy
    2010-08-16 08:46:23:053 1036 1960 DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:46:23:053 1036 1960 AU FATAL: Failed to get session from datastore, error = 0xC8000247
    2010-08-16 08:46:23:053 1036 1960 AU FATAL: Failed to Unserialize from data store, error = 0xC8000247
    2010-08-16 08:46:23:053 1036 1960 AU   # WARNING: Exit code = 0xC8000247
    2010-08-16 08:46:23:053 1036 1960 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2010-08-16 08:46:23:053 1036 1960 AU WARNING: InitAUComponents Failed, will restart AU in 30 mins, error = 0xC8000247
    2010-08-16 08:46:23:053 1036 1960 AU AU Restart required....
    2010-08-16 08:48:59:811 6864 1fa8 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:48:59:811 6864 1fa8 Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:48:59:811 6864 1fa8 Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:48:59:811 6864 1fa8 COMAPI -------------
    2010-08-16 08:48:59:811 6864 1fa8 COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:812 6864 1fa8 COMAPI ---------
    2010-08-16 08:48:59:818 1036 1b5c Agent *************
    2010-08-16 08:48:59:818 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:48:59:818 1036 1b5c Agent *********
    2010-08-16 08:48:59:818 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:48:59:818 6864 1fa8 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:818 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_02\7&354BCF28&3&0002' and DriverIsBetterThanInStore=1"
    2010-08-16 08:48:59:818 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:48:59:818 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:48:59:821 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:48:59:821 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:48:59:824 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:48:59:824 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:48:59:824 1036 1b5c Agent *********
    2010-08-16 08:48:59:824 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:48:59:824 1036 1b5c Agent *************
    2010-08-16 08:48:59:824 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:48:59:825 6864 1c14 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:826 6864 1c14 COMAPI   - Updates found = 0
    2010-08-16 08:48:59:826 6864 1c14 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:48:59:826 6864 1c14 COMAPI ---------
    2010-08-16 08:48:59:826 6864 1c14 COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:826 6864 1c14 COMAPI -------------
    2010-08-16 08:48:59:830 6864 1fa8 COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:48:59:830 6864 1fa8 COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:48:59:856 4496 1470 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:48:59:856 4496 1470 Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:48:59:856 4496 1470 Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:48:59:855 4496 1470 COMAPI -------------
    2010-08-16 08:48:59:856 4496 1470 COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:856 4496 1470 COMAPI ---------
    2010-08-16 08:48:59:859 1036 1b5c Agent *************
    2010-08-16 08:48:59:859 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:48:59:859 1036 1b5c Agent *********
    2010-08-16 08:48:59:860 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:48:59:860 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_03\7&354BCF28&3&0003' and DriverIsBetterThanInStore=1"
    2010-08-16 08:48:59:860 4496 1470 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:860 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:48:59:860 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:48:59:862 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:48:59:862 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:48:59:864 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:48:59:865 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:48:59:865 1036 1b5c Agent *********
    2010-08-16 08:48:59:865 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:48:59:865 1036 1b5c Agent *************
    2010-08-16 08:48:59:865 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:48:59:865 4496 1e68 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:866 4496 1e68 COMAPI   - Updates found = 0
    2010-08-16 08:48:59:866 4496 1e68 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:48:59:866 4496 1e68 COMAPI ---------
    2010-08-16 08:48:59:866 4496 1e68 COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:866 4496 1e68 COMAPI -------------
    2010-08-16 08:48:59:869 4496 1470 COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:48:59:869 4496 1470 COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:48:59:980 7644 1258 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:48:59:980 7644 1258 Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:48:59:980 7644 1258 Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:48:59:979 7644 1258 COMAPI -------------
    2010-08-16 08:48:59:981 7644 1258 COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:981 7644 1258 COMAPI ---------
    2010-08-16 08:48:59:986 1036 1b5c Agent *************
    2010-08-16 08:48:59:986 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:48:59:986 1036 1b5c Agent *********
    2010-08-16 08:48:59:986 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:48:59:986 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_01\7&354BCF28&3&0001' and DriverIsBetterThanInStore=1"
    2010-08-16 08:48:59:986 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:48:59:986 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:48:59:986 7644 1258 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:990 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:48:59:990 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:48:59:993 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:48:59:994 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:48:59:994 1036 1b5c Agent *********
    2010-08-16 08:48:59:994 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:48:59:994 1036 1b5c Agent *************
    2010-08-16 08:48:59:994 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:48:59:996 7644 908 COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:996 7644 908 COMAPI   - Updates found = 0
    2010-08-16 08:48:59:997 7644 908 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:48:59:997 7644 908 COMAPI ---------
    2010-08-16 08:48:59:997 7644 908 COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:48:59:997 7644 908 COMAPI -------------
    2010-08-16 08:49:00:003 7644 1258 COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:49:00:003 7644 1258 COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:49:00:015 3392 1970 Misc ===========  Logging initialized (build: 7.3.7600.16385, tz: +0200)  ===========
    2010-08-16 08:49:00:015 3392 1970 Misc   = Process: C:\Windows\system32\DrvInst.exe
    2010-08-16 08:49:00:015 3392 1970 Misc   = Module: C:\Windows\system32\wuapi.dll
    2010-08-16 08:49:00:014 3392 1970 COMAPI -------------
    2010-08-16 08:49:00:016 3392 1970 COMAPI -- START --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:49:00:016 3392 1970 COMAPI ---------
    2010-08-16 08:49:00:020 1036 1b5c Agent *************
    2010-08-16 08:49:00:020 1036 1b5c Agent ** START **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:49:00:020 1036 1b5c Agent *********
    2010-08-16 08:49:00:020 1036 1b5c Agent   * Online = Yes; Ignore download priority = No
    2010-08-16 08:49:00:020 1036 1b5c Agent   * Criteria = "Type='Driver' and DriverMatch='Best' and DeviceInstance='USB\VID_12D1&PID_140C&MI_00\7&354BCF28&3&0000' and DriverIsBetterThanInStore=1"
    2010-08-16 08:49:00:020 1036 1b5c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2010-08-16 08:49:00:020 1036 1b5c Agent   * Search Scope = {Machine}
    2010-08-16 08:49:00:020 3392 1970 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:49:00:023 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:49:00:023 1036 1b5c Agent   * WARNING: Online service registration/service ID resolution failed, hr=0xC8000247
    2010-08-16 08:49:00:027 1036 1b5c DtaStor FATAL: Failed to initialize datastore, error = 0xC8000247
    2010-08-16 08:49:00:027 1036 1b5c Agent   * WARNING: Exit code = 0xC8000247
    2010-08-16 08:49:00:027 1036 1b5c Agent *********
    2010-08-16 08:49:00:027 1036 1b5c Agent **  END  **  Agent: Finding updates [CallerId = ChkWuDrv]
    2010-08-16 08:49:00:027 1036 1b5c Agent *************
    2010-08-16 08:49:00:027 1036 1b5c Agent WARNING: WU client failed Searching for update with error 0xc8000247
    2010-08-16 08:49:00:028 3392 1f3c COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:49:00:028 3392 1f3c COMAPI   - Updates found = 0
    2010-08-16 08:49:00:028 3392 1f3c COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0xC8000247
    2010-08-16 08:49:00:028 3392 1f3c COMAPI ---------
    2010-08-16 08:49:00:028 3392 1f3c COMAPI --  END  --  COMAPI: Search [ClientId = ChkWuDrv]
    2010-08-16 08:49:00:028 3392 1f3c COMAPI -------------
    2010-08-16 08:49:00:032 3392 1970 COMAPI WARNING: Operation failed due to earlier error, hr=C8000247
    2010-08-16 08:49:00:032 3392 1970 COMAPI FATAL: Unable to complete asynchronous search. (hr=C8000247)
    2010-08-16 08:49:04:823 1036 1b5c Report REPORT EVENT: {A2B3C6E0-38F4-4550-A1EA-838D3336C935} 2010-08-16 08:48:59:824+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:49:04:823 1036 1b5c Report REPORT EVENT: {83DBEEFF-55E1-4B3D-B223-9616178AB7EB} 2010-08-16 08:48:59:864+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:49:04:823 1036 1b5c Report REPORT EVENT: {43051496-032C-4240-A5B9-CB9F27754227} 2010-08-16 08:48:59:993+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:49:04:823 1036 1b5c Report REPORT EVENT: {0170BB01-345A-4075-A513-7AD80342FBF9} 2010-08-16 08:49:00:027+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 ChkWuDrv Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
    2010-08-16 08:49:06:621 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:49:06:621 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:49:06:639 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:49:06:639 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:49:06:650 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:49:06:650 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:49:06:660 1036 1b5c Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2010-08-16 08:49:06:660 1036 1b5c Report WER Report sent: 7.3.7600.16385 0xc8000247 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
    2010-08-16 08:49:06:660 1036 1b5c Report CWERReporter finishing event handling. (00000000)

     

    Regards

    Monday, August 16, 2010 7:01 AM
  • Please temporary uninstall BitDefender and check the result as the antivirus may block the Windows Update service.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, August 17, 2010 7:57 AM
  • Hello Arthur,  the laptop is out of the office until Monday, once it returns I will try that, definatley. But, I have Windows 7 and Bitdefender and I have no problem with updates, is it possibel that I could not be blocked by BD and the other laptop is?
    Tuesday, August 17, 2010 1:03 PM
  • Possibly. It can be caused by incorrect antivirus configurations.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, August 18, 2010 2:17 AM
  • I hope you can do this testing by just disabling the antivirus and its services.

    -AJ

    http://www.aloysiusjegan.in

     

    Wednesday, August 18, 2010 4:20 AM
  • Hello All sorry about the dela in reply but I only got the laptop today, removing tha AV did not help.  I have resorted to AutoPatcher hoping that that may "reset" it but still nothing??  Next sugextion?
    A user needs the admin password like nitro glycerine needs a good shake.
    Thursday, August 26, 2010 9:44 AM
  • I tried to update the windows update agent, the fiels instaleed but I got this error at the end of it all FATAL: Failed to initialize datastore, error = 0xC8000247.  I have deleted the local data store and tried again, sae error.
    A user needs the admin password like nitro glycerine needs a good shake.
    • Proposed as answer by fjswblk Thursday, February 17, 2011 3:32 AM
    Thursday, August 26, 2010 1:47 PM
  • Good frak!  IT looks like there is a problem on the WInodws 7 shipped with the HP Laptop.  I refreshed the dam thing 3 times with the preinstallation, and I ended up with the same error each time, I eventualy grabbed a Windows 7 DVD and reinstalled fro that, guess what no issues.

    I HATE HP!


    A user needs the admin password like nitro glycerine needs a good shake.
    • Marked as answer by RhysGottwald Friday, August 27, 2010 11:37 AM
    Friday, August 27, 2010 11:37 AM
  • I ran into the same problem after installed NVIDIA chipset drivers for Windows 7 32bit on HP mini 311.

    I downloaded the drivers from HP site specific to the computer.

    The NVIDIA chipset drivers consist of SMU driver, Ethernet driver and Storage driver.

    I found that the Storage driver cause the problem of Windows Update.

    In the past, I had some bad experiences using downloaded HP drivers for HP Pavilion dv6700t, too.

    It is crazy that we can't trust drivers from the manufacturer.

     

    • Proposed as answer by dennistio Saturday, February 11, 2012 4:00 PM
    Thursday, February 17, 2011 3:55 AM
  • I have a similar issue it occured after I upgraded the drive in my laptop.

    I made a system image, replaced the drive, restored the image.

    I had BitLocker enabled on the old drive.  When I restored the image, it told me the content would no longer be protected. Fair enough. Once restored, I encyrpted the drive with afresh.

    Can someone help?

    I also don't have any locations listed in Indexing Options, and it reports Indexing is not running.

    For both problems, all relevant services are running so far as I can see in Services.

    Any help much appreciated.
    Thanks
    Martin

    Tuesday, July 26, 2011 8:16 PM
  • I've removed BitLocker from the equation (unencrypted old drive, re-backed up and restored)

    Made no difference - new drive still doesn't update!

    Pretty crap

    Martin

    Sunday, July 31, 2011 7:48 PM
  • Updated Intel Storage Manager fixed the problem.

     

    Poor that the errors were so obscure

    Martin

    • Proposed as answer by Jelly2003 Sunday, December 11, 2011 1:05 PM
    Tuesday, August 09, 2011 9:45 PM
  • Very helpful!
    Thursday, August 18, 2011 11:37 AM
  • Updated Intel Storage Manager fixed the problem.

     

    Poor that the errors were so obscure

    Martin

    FIXED!  Thanks!  I has just installed Intels Matrix Storage Manager and thats what botched it.  I uninstalled, rebooted, and  it worked.

     

    -D

    • Proposed as answer by Pyrofly Tuesday, December 20, 2011 4:38 PM
    • Unproposed as answer by Pyrofly Tuesday, December 20, 2011 4:38 PM
    Tuesday, November 08, 2011 6:38 PM
  • Thanks, I had this problem on my ASUS G51Jx laptop and downloading the latest "Intel Rapid Storage Technology" driver from the Intel web site.

    If you own an ASUS G51Jx laptop then I suggest that you obtain your driver from Intel directly. I obtained my copy of the driver from the ASUS web site, I checked the "license.txt" file and it seems that ASUS are supplying a pre-release version of the driver.

     

    Sunday, December 11, 2011 1:11 PM
  • Downloading the intel rapid storage technology solved the problem on my acer aspire 5942G, Thank you very much
    Thursday, December 15, 2011 5:39 AM
  • I just upgraded my Gateway P-7805U to Windows 7 this week. Windows d/l 2 updates and then quit. Microsoft Security Essentials would could not update the virus definitions either.Windows update error message indicated a service wasn't started. Background Intelligent Transfer Service was set to Manual and was stopped. Setting it to Automatic, Delayed, manually starting it, rebooting all had no effect. 

    After finding this thread via Google and reading all of the above, I looked at the update log and realized from the time stamps that  the failures began shortly after d/l and installing  the recommended Intel AHCI driver from Gateway's website (AHCI_Intel_8.9.0.123_W7x64_A.zip). I was getting the same error code as in the log posted above (FATAL: Failed to initialize datastore, error = 0xC8000247", etc).

    I uninstalled it, rebooted and both Windows update and MSE could again update.

    I d/l an updated driver from the Intel site (iata_enu_10.8.0.1003.exe). I selected that particular one from the many on the basis of description. It installed fine, everything can still update, but I haven't tried setting up an array yet -- I think I'll wait a bit to see if any other problems show up!

    My thanks to Martin00 for posting the solution.

    Monday, January 09, 2012 1:52 AM
  • I ran into the same problem after installed NVIDIA chipset drivers for Windows 7 32bit on HP mini 311.

    I downloaded the drivers from HP site specific to the computer.

    The NVIDIA chipset drivers consist of SMU driver, Ethernet driver and Storage driver.

    I found that the Storage driver cause the problem of Windows Update.

    In the past, I had some bad experiences using downloaded HP drivers for HP Pavilion dv6700t, too.

    It is crazy that we can't trust drivers from the manufacturer.

     

    "I found that the Storage driver cause the problem of Windows Update.", by fjswblk

    You are definitely right. I uninstalled the Intel Storage driver and Windows Update works. Many thanks mate.

    Saturday, February 11, 2012 4:03 PM
  • I had the same datastore issue on a end user's machine

    turn off the windows update service

    navigate to C:\windows

    rename the SoftwareDistribution folder to SoftwareDistribution.old

    start the windows update service again


    • Edited by ShaneAdair Tuesday, May 08, 2012 7:22 PM
    • Proposed as answer by RachelG27 Tuesday, May 15, 2012 10:56 AM
    Tuesday, May 08, 2012 7:22 PM
  • Shane -

    Words cannot even BEGIN TO EXPRESS my gratitude towards you for finally resolving this.  After a tedious troubleshooting period with Microsoft that resulted in them deciding to send me install disks to restore my machine for this very issue (which they then never sent, of course) I had all but given up hope on being able to update my PC ever again.  This, however, completely fixed my issue.  Thank you so much!!

    Tuesday, May 15, 2012 10:58 AM
  • Had the same error :

    Windows update cannot currently check for updates because the service is not running.

    You may need to restart your computer.

    Fixed in no time!!!! Cheers mate! Thanks a lot!

    Friday, May 25, 2012 9:59 AM
  • Shane, Bravo! 

    Had the same error

    Thanks, fixed like a charm.

    Friday, June 01, 2012 5:12 PM
  • Thanks Shane,

    Same error, same fix (applied in safe mode because I didn't read your instructions carefully), same result. (Updates are now working.) I ran windows update twice to get up to date, joined technet to vote and reply, now all that's left is to repair the damage caused because I tried other useless fixes recommended by microsoft personnel. (I have to restore my startup items.)

    • Proposed as answer by MeToo777 Tuesday, June 12, 2012 6:09 AM
    Thursday, June 07, 2012 3:37 AM
  • Absolutly welcome you guys. Glad I could be of some help :)
    Tuesday, June 12, 2012 8:17 PM
  • Add me to the thanks list!

    Solved my problem too.

    Tuesday, June 19, 2012 6:07 PM
  • You are a saint!  Nobody, but nobody, else in the pantheon of tech gurus I contacted could fix this.  You're solution was simple and elegant.
    Sunday, July 01, 2012 9:10 PM
  • I had the same datastore issue on a end user's machine

    turn off the windows update service

    navigate to C:\windows

    rename the SoftwareDistribution folder to SoftwareDistribution.old

    start the windows update service again



    Thank you ShaneAdir you are a great help to so many people everywhere.  We need many more links to your simple and practical solution.  I hope you get rewarded in some way. This simple fix works far better than "microsoft Fix-It" ever could.
    Saturday, July 07, 2012 6:03 PM
  • I came across to the same problem.  After unistalling Microsoft Security Essentials (yep.. the one from Microsoft) I was able to update my laptop computer.
    Friday, July 13, 2012 4:04 PM
  • Hi i got toshiba qosmio i7 q740 i tried everything but still cant use the windows update option. i got norton 360 i disabled it and tried but no use .Please help
    Thursday, August 23, 2012 6:25 AM
  • Shane:

    I'm another who thank you for your post.  After hours of frustration, your solution worked perfectly.  My hat is off to you, sir.

    Jerry F.

    Hagerstown, MD

    Saturday, September 22, 2012 3:21 AM
  • I had a similar problem with a Samsung 

    R580-JBB2 Notebook.

    Uninstalled Intel Rapid Storage driver (which I had downloaded from the Samsung website!) and WU worked again.

    Monday, August 05, 2013 3:12 PM