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Juniper Networks Terminal Services client error (Windows 7)

    Question

  • Hello,

    I'm getting an error when trying to remotely log into my work computer from my home machine. My home machine is a Windows 7 and it's using my company provided Juniper Networks Terminal Services client. Couple of days ago its started prompting with the following error: "Juniper Terminal Services Client has stopped working". The event logs point to dsTermServ.exe error (dsTermServProxy.dll). Please advise as to what the issue may be and possible solution. Thanks in advance.

    The Event Log shows the following error:

    Faulting application name: dsTermServ.exe, version: 6.5.0.15255, time stamp: 0x4b7ddb2c

    Faulting module name: dsTermServProxy.dll, version: 0.0.0.0, time stamp: 0x4b7ddb1f

    Exception code: 0xc0000005

    Fault offset: 0x00007ebb

    Faulting process id: 0xe24

    Faulting application start time: 0x01cc6fa873bf20b0

    Faulting application path: C:\Users\Takacs Family Laptop\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsTermServ.exe

    Faulting module path: C:\Users\Takacs Family Laptop\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsTermServProxy.dll

    Report Id: b29ebd14-db9b-11e0-bda2-a4badba20966

    • Moved by Carey FrischMVP, Moderator Saturday, September 10, 2011 9:00 PM Moved to more appropriate forum category (From:Windows 7 Application Compatibility)
    Saturday, September 10, 2011 11:45 AM

Answers

  • Hi,
     
    This problem should be caused by Juniper Terminal Services Client, I suggest that you may try to reinstall this software. Then use Compatibility Mode and run this application as administrator.
     
    Here is some information about Microsoft Customer Service and Support (CSS), you could contact Microsoft CSS via telephone so that a dedicated Support Professional can assist with your request.
     
    To obtain the phone numbers for specific technology request please take a look at the web site listed below:
     
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
     
    If you are outside the US please see http://support.microsoft.com for regional support phone numbers
     
    Please understand Juniper Terminal Services Client is not a Microsoft’s product, we haven’t much information about it. In order to resolve this problem more effectively, I recommend that you could contact Juniper support to check the problem.
     
    http://www.juniper.net/customers/support/
     
    Notice: Since the websites is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this.
     
    I think you could get more help there and hope this problem could be solved soon
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Robinson Zhang Thursday, October 06, 2011 4:26 PM
    Tuesday, September 13, 2011 2:20 PM