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logitech orbicam. how can I make this camera work with W7

    Question

  • I have an acer 5630 with a logitech orbicam. how can I make this camera work with W7
    Monday, August 17, 2009 10:27 PM

Answers

  • http://www.logitech.com/index.cfm/447/6042&&cl=US,EN

    This post says says that the latest drivers should automatically be downloaded for this camera when it's connected.
    Want to know if your hardware will work on Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Microsoft Logo'd Hardware List**
    • Marked as answer by Andy Song Monday, August 24, 2009 2:10 AM
    Tuesday, August 18, 2009 2:49 AM
  • Hello,

     

    Add to Mark's thread, you might go to Device Manager, right click your camera device in the list and select Update Driver Software; then click Search automatically for updated driver software.

     

    Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait or push the device manufacturer to upgrade its driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Monday, August 24, 2009 2:10 AM
    Tuesday, August 18, 2009 9:16 AM

All replies

  • http://www.logitech.com/index.cfm/447/6042&&cl=US,EN

    This post says says that the latest drivers should automatically be downloaded for this camera when it's connected.
    Want to know if your hardware will work on Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Microsoft Logo'd Hardware List**
    • Marked as answer by Andy Song Monday, August 24, 2009 2:10 AM
    Tuesday, August 18, 2009 2:49 AM
  • Hello,

     

    Add to Mark's thread, you might go to Device Manager, right click your camera device in the list and select Update Driver Software; then click Search automatically for updated driver software.

     

    Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

     

    If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

     

    Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait or push the device manufacturer to upgrade its driver. Thanks for your time and understanding!

     

    For more details, please look at the first Sticky thread at the top of this forum.

    What can I do if my hardware does not work?

     

    This will give you some guidelines.

     

    Good Luck!

    Andy

    • Marked as answer by Andy Song Monday, August 24, 2009 2:10 AM
    Tuesday, August 18, 2009 9:16 AM
  • Did you solve the problem? the camera works?
    I've the same problem, drivers & software install correctly, but, in the moment when I try to use the webcam, it disconnect from the system

    If I try to use it from a different program than the logitech one, it starts a loop of connect/disconnect until I close the program.

    Any ideas I can solve it?


    thanks
    Friday, October 16, 2009 7:38 PM
  • I am having the same problem... None of the previously given solutions work. I hope someone can figure this one out!
    Monday, October 26, 2009 3:51 AM
  • I am having the same problem... None of the previously given solutions work. I hope someone can figure this one out!

    According to Logitech, the Quckcam Orbit AF and Quickcam Orbit MP are both supported in Windows 7:
    http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=13985


    They don't have the drivers posted on the MP link, but the Logitech Webcam Software (LWS) posted for the AF should work fine for both.
    http://www.logitech.com/index.cfm/435/3480&hub=1&cl=us,en?osid=14
    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Monday, October 26, 2009 4:15 AM
  • Unfortunately that did not work Mark. Thanks for the try!

    I have installed both the Vista drivers for the Acer Orbicam (from the Acer website) and the Quickcam driver from logitech. They both identify this integrated camera on my 5670 laptop (both the 5670 and 5630 use the same web cam), however whenever I try to use the camera or turn it on it will not work.
    Monday, October 26, 2009 5:49 AM
  • Ahh, I see.  It's an Acer OrbiCam, not a Logitech Orbit Camera.  Still downloading the drivers, so I can't tell if they are the same.

    Does the camera appear in device manager?

    Have you tried using an application like Windows Live Messenger, or are you just using the Acer-provided application?
    Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**
    Monday, October 26, 2009 5:56 AM
  • Yes it is the Acer Orbicam, sorry about the confusion. It is made by logitech and called the orbicam, but it is integrated into my laptop.

    Yes it appears in the device manager, and when the said drivers I  mentioned are installed it looks to be properly installed.

    I have used both types of applications, web based using macromedia flash, windows live messenger, and the acer provided software suite. However one thing I have noticed is that when a program tries to access the camera the device manager acts like the camera is disconnected then reconnected. The software either Windows messenger or macromedia identifies the camera, it just cannot communicate with it for some reason.
    Monday, October 26, 2009 12:48 PM
  • Today i've solved this issue (on Windows 7 Acer notebook).
    My steps were:
    1) Deinstall all software
    2) Remove Acer OrbiCam device with its drivers
    3) Reboot system
    5) Install software. Skip last step.
    6) Manually install driver (point on "c:\Program Files\Logitech\QuickCamWebInstall\Drivers" and check "include subfolders")
    7) Everything should work

    In my case first time i ran logitech software it didn't show me video stream but next time all worked like a charm.
    Hope it will help you.

    PS I spent 4 hours on it :( 
    • Proposed as answer by Gelikopter Wednesday, November 04, 2009 9:15 AM
    Wednesday, November 04, 2009 9:13 AM
  • Thanks Gelikopter,

    Your solution worked for me as well. 
    Sunday, January 17, 2010 1:47 AM
  • Thanks for this!! I will give it a try!!
    Friday, October 08, 2010 4:18 AM
  • Worked great thanks Gelikopter
    Friday, November 19, 2010 4:54 AM
  • I installed the camera using the vista drivers from acer and the compatibility mode on win7. But I noticed I can't use the camera when the orbicam software isn't running. Is this normal or can I circumvent this (less programs faster laptop).

    Carnelain

    Monday, December 13, 2010 11:03 PM
  • The link from #4 (logitech driver) is no longer working. Does anybody know where I can download the qc1051enu.exe file?
    Monday, May 23, 2011 7:55 PM
  • Hi !

    Try this link->http://drivers.soft5000.com/dlf_4089.html to find the  (logitech driver)

    Friday, May 27, 2011 11:00 PM
  •  My acer 9410 gave me fits to get working. After MUCH trials I found a combination that worked with one caveat. At the end, driver version 10.4.0.1319 for the hardware and version 10.5.1.1147 of the software  works perfectly, no lag or motion blurring, really excellent for a webcam. The caveat? The software gives you an option to take a higher resolution picture than the (My) camera is capable of (1.3 megapixels)...be sure not to select one too big or it will lock up the program and it remembers the setting so subsequent start-ups lock too...if you do this you have to uninstall/reinstall the software to correct. Also the system had to be restarted twice to function properly.
    Tuesday, January 24, 2012 7:36 PM
  • Today i've solved this issue (on Windows 7 Acer notebook).
    My steps were:
    1) Deinstall all software
    2) Remove Acer OrbiCam device with its drivers
    3) Reboot system
    5) Install software. Skip last step.
    6) Manually install driver (point on "c:\Program Files\Logitech\QuickCamWebInstall\Drivers" and check "include subfolders")
    7) Everything should work

    In my case first time i ran logitech software it didn't show me video stream but next time all worked like a charm.
    Hope it will help you.

    PS I spent 4 hours on it :( 

    Thanks a LOT!!! I save a lot of time thanks to your post.


    Friday, June 15, 2012 3:25 PM
  • Hi there, I have an acer aspire 9424 laptop but none of the solutions above seem to work. The driver is installed correctly (appears ok in  device manager) but if any software (logitech quickcam, live messenger) is started the webcam fails to start, or at least tries to start and stops immediatelly. Any ideas? I am trying a week or so with the matter. Any help will be appreciated. Thanks
    Wednesday, November 28, 2012 6:44 PM
  • Hey, thanks... it helped. :)

    3 years later... but this solution works with Windows 8 too. Yep and it took me about 4 hours to find your solution.

    Tag: Acer Aspire 5630 camera driver for Windows 8

    Thursday, January 10, 2013 10:33 PM