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Problems with numeric keypad

    Question

  • Did not work for me. Judging by the amount of responses to this problem, I would suggest that MS get on this problem quickly.

    I have a Microsoft Wireless Multimedia Combo (v 1.1) that worked fine in XP and still works when setting up the BIOS. It's when it boots into Windows 7 64bit Home Premium that the numeric keypad, on the right of the keyboard, disappears. I have tried downloading and reinstalling the drivers several times to no avail.

    I have been through the various forums and found nothing that worked (yet). There was one time that I used the On-Screen keyboard and got some of the keys to work. But that vanished after a few more taps.

    I have read that several users were successful with Logitech hardware. I might have to go that route, myself. But I would be greatly disappointed with Microsoft, in that this problem appears to go back two to three years without a solution.

    Wednesday, March 09, 2011 7:33 AM

Answers

All replies

  • Hi,

     

    Regarding the issue, I first suggest referring to the following methods to check the result.

     

    1. Try different ports on the computers. Update the BIOS and reinstall USB controllers.

     

    http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx

     

    2. To test key response on the keyboard, use Microsoft Keyboard Diagnostics (MS Key). To use MS Key, follow these steps.

     

    a)      Click Start, click All Programs, click Accessories, and then click Run.

    b)      In the Open box, type "mskey" (without quotes), and then click OK.

    c)      Press various keys to verify that the pressed keys match the keys identified in the MS Key window.

    d)      When you are finished, click Exit.

     

    3. Check the latest drivers. I know you have tried different drivers with no avail. Please uninstall a driver from Device Manager completely and then install the latest driver in compatibility mode. Right click the driver you download, choose properties and on compatibility tab, choose run with Windows XP SP3 mode. Also check the Privilege Level.

     

    http://www.microsoft.com/hardware/download/download.aspx?category=MK

     

    Also check if the following KB is helpful.

     

    http://support.microsoft.com/kb/838398

     

    Here is the support for Microsoft Hardware.

     

    http://www.microsoft.com/hardware/support/default.mspx

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, March 11, 2011 8:50 AM
  • Found the problem: Mouse Keys

     http://support.microsoft.com/kb/894518

     This is for Vista, but works (for me) in Windows 7.

    Thanks anyway!

    Lee

    Saturday, March 12, 2011 3:41 AM
  • Hi,

     

    I am glad to hear the issue has been resolved by your efforts. Thanks for sharing the solution. It will great help other people who have the same issue.

     

    Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, March 14, 2011 1:57 AM