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HP dvd4030us lost DVD player, and cannot load DVD's in devices yellow triangle Vista

    Question

  • I am at a loss.  I thought by going to safe I could use it, but no luck

    thank you for any assistance

    Tuesday, January 18, 2011 11:08 PM

Answers

  • Looks like the drive is broken. Time to replace it.

    Replacement drives are not that expensive.

     


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    Sunday, January 23, 2011 2:02 PM
  • Hi,

    First of all, please refer to the article to check if you can resolve the issue:

    http://support.microsoft.com/kb/982116

     

     

    Based on the current status, I would like to propose the following suggestions.

     

    1.I would like to share an article with you.

     

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/

     

    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

     

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

     

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

     

    SATA optical drives are not available after you start a Windows Vista-based computer

    http://support.microsoft.com/kb/928253  

     

    Hope this helps.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, January 25, 2011 2:57 AM
    Moderator

All replies

  • Hi,

    First of all, please refer to the article to check if you can resolve the issue:

    http://support.microsoft.com/kb/982116

     

     

    Based on the current status, I would like to propose the following suggestions.

     

    1.I would like to share an article with you.

     

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/

     

    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

     

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

     

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

     

    SATA optical drives are not available after you start a Windows Vista-based computer

    http://support.microsoft.com/kb/928253  

     

    Hope this helps.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, January 25, 2011 2:57 AM
    Moderator