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Windows 8 system will not wake from sleep (standby)

    General discussion

  • Windows 8 recently installed from scratch on the following system (from dxdiag):

    ------------------
    System Information
    ------------------
    Time of this report: 11/4/2012, 17:14:12
           Machine name: OPTIMUS8
       Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.120926-1855)
               Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
           System Model: System Product Name
                   BIOS: BIOS Date: 04/08/11 13:30:22 Ver: 08.00.15
              Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8190MB RAM
              Page File: 2743MB used, 10054MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.02.9200.16384 64bit Unicode

    Display: NVIDIA GeForce GTX460

    Display driver: 9.18.13.697

    Motherboard: Asus M4A89GTD

    -------------------------------------------------------------------

    Symptoms:

    After system goes to sleep I am unable to wake it up by any means. Keyboard, mouse, POWER BUTTON, wake-on-lan, reset button, plugging in USB devices. The only way I can wake it back up is by removing the power cord for 3 seconds and then powering on the system from the power button. What is interesting is that when the system starts up the open windows from the previous session are restored as if it was successfully woken from sleep. I would say that it was a hibernation state but I have explicitly disabled hibernation as the following data will show. 

    Diagnostics:


    -------------------------------------------
    Power plan settings:
    Power plan: balanced (sleep after 1 hour)
    Require password on wakeup: yes
    Allow hybrid sleep: on
    Hibernate after: never
    Power button action: shut down
    Sleep button action: sleep
    -------------------------------------
    Shutdown settings:
    Turn on fast startup (unchecked)
    Sleep (checked)
    Hibernate (unchecked)
    Lock (checked)
    -------------------------------------------

    With windows 7 the system could only intermittently enter sleep but had no issues waking from sleep

    The system can power on normally from a complete shutdown and can wake-on-lan consistently but not from sleep state.


    Bios settings:
    Suspend mode: auto
    [other options are S1 (POS) only and S3 only]

    ACPI 2.0 support: enabled
    ACPI APIC support: enabled


    ----------------------------------------
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported true
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true

    ----------------------------------------
    C:\Windows\system32>powercfg -devicequery wake_armed
    HID Keyboard Device
    HID-compliant mouse
    HID Keyboard Device (001)
    HID-compliant mouse (001)
    Realtek PCIe GBE Family Controller

    --------------------------------------
    C:\Windows\system32>powercfg -lastwake
    Wake History Count - 1
    Wake History [0]
      Wake Source Count - 0

    ------------------------------
    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    ------------------------------------

    Windows update is up to date.

    Any suggestions?

    Monday, November 05, 2012 10:58 PM

All replies

  • Hi,

    Please check the issue referring to the methods in the following KB article:

    Troubleshoot problems waking computer from sleep mode

    http://support.microsoft.com/kb/266283

    Thanks.

     

    Nicholas Li

    TechNet Community Support

    Wednesday, November 07, 2012 7:50 AM
    Moderator
  • Uh that KB refers to Windows Vista.  And the OP already said none of those methods recommended help.  Sigh.  I've been fighting the EXACT same situation, and it worked JUST FINE on Windows 7.  This is a 3 month old HP upgraded to Win8, now my kids can't wake it and power button (even holding for 30 seconds), sleep, different keyboards/mouse, plugging in usb cables, network wake on lan, nothing.  You have to pull the power cord, wait, then plug back in and restart it back up.  It DOES boot right bakc into what looks like a hibernation recovery (with all the states and programs up that were there when it went into sleep).
    Thursday, November 08, 2012 2:59 AM
  • I'm have the same problem. Any fix yet?
    Tuesday, November 13, 2012 12:38 PM
  • Same problem! Very annoying to reboot everytime! If you folks do find a solution, please post it. Would appreciate.
    Wednesday, November 14, 2012 5:42 PM
  • Exact same problem here, on a Dell XPS-8300 desktop. No problems at all under Windows 7.

    As stated by someone else, it is interesting that after complete power off, the system comes back up to whatever screen it was on, before wandering off into LaLa Land. I have noticed that sometimes, there are no lights illuminated, on my keyboard, and sometimes there is. When I press CapsLock, NumLock, etc. the status of the lights don't change. Cycle the monitor's power, it senses no input, and goes right back to sleep.

    If I walk away from the computer, for a few hours, it does not seem to be a problem. Only when left overnight, does it refuse to wake up. For now, I have gone into the power options, and set my computer to "never sleep". Curious to see if that stops the problem.

    Friday, November 23, 2012 2:56 PM
  • Uh that KB refers to Windows Vista.  And the OP already said none of those methods recommended help.  Sigh.  I've been fighting the EXACT same situation, and it worked JUST FINE on Windows 7.  This is a 3 month old HP upgraded to Win8, now my kids can't wake it and power button (even holding for 30 seconds), sleep, different keyboards/mouse, plugging in usb cables, network wake on lan, nothing.  You have to pull the power cord, wait, then plug back in and restart it back up.  It DOES boot right bakc into what looks like a hibernation recovery (with all the states and programs up that were there when it went into sleep).

    Same identical problem!!

    I can wake up only by pressing the "Reset" button on the pc case, and seems an hibernation recovery like your situation!!

    Microsoft please resolve this issue.

    Gugl.

    Saturday, December 01, 2012 12:51 PM
  • Hi

    Good suggestion of Nichlas Li

    Please have a try

    Saturday, December 01, 2012 1:27 PM
  • Hi,

    Please check the issue referring to the methods in the following KB article:

    Troubleshoot problems waking computer from sleep mode

    http://support.microsoft.com/kb/266283

    Thanks.

     

    Nicholas Li

    TechNet Community Support

    Hello,

    the article refers to Microsoft hardware only (mouse or keyboard).

    I do not have Microsoft mouse or keyboard.

    So no help...

    Problem still persists.

    NOTE: with Windows 7 on the same hardware, no problem.

    Regards

    Gugl.

    Monday, December 03, 2012 9:46 AM
  • Hi,

    Please also update BIOS and chipset driver to see if it works.

    Thanks.

    Nicholas Li
    TechNet Community Support

    Wednesday, December 05, 2012 3:12 AM
    Moderator
  • In addition, please try disable or enable hibernation:

    How to disable and re-enable hibernation on a computer that is running Windows

    http://support.microsoft.com/kb/920730

    Thanks.


    Nicholas Li
    TechNet Community Support

    Thursday, December 06, 2012 10:55 AM
    Moderator
  • In addition, please try disable or enable hibernation:

    How to disable and re-enable hibernation on a computer that is running Windows

    http://support.microsoft.com/kb/920730

    Thanks.


    Nicholas Li
    TechNet Community Support

    Hibernation is already enabled, and I need hibernation...

    Tony

    Thursday, December 06, 2012 12:30 PM
  • Hi,

    Please also update BIOS and chipset driver to see if it works.

    Thanks.

    Nicholas Li
    TechNet Community Support

    I have latest BIOS. Chipset is the Intel 5 series. I have tried to install the last from Intel, baut in "Device manager" nothing changes...

    Tony

    Thursday, December 06, 2012 12:34 PM
  • Hi Tony,

    Thanks for your response.

    As the issue and the system environment is different from the OP, to avoid possible confusion, pleases post a new thread about the issue with detail information and continue the discussion.

    Thanks again for your understanding and cooperation.  

    Nicholas Li
    TechNet Community Support

    Friday, December 07, 2012 7:20 AM
    Moderator
  • Bump.

    Same problem as OP. 


    Saturday, December 29, 2012 1:13 AM
  • had the same problem... disabling hyprid sleep fixed it for me... try that.
    Monday, February 04, 2013 3:50 PM
  • I'm facing exactly the same issue. Keyboard, mouse or power button are not working to wake up the PC either from sleeping mode or hibernation. I've tried disabling and enabling almost every option in Power plan and Shutdown settings but without success. Btw. also the software option from Windows to shut down the computer works from my point of view only as hibernation mode since the fan is still on.

    Thanks for any help!

    Friday, February 22, 2013 7:04 AM
  • Exact same problem here, on a Dell XPS-8300 desktop. No problems at all under Windows 7.

    As stated by someone else, it is interesting that after complete power off, the system comes back up to whatever screen it was on, before wandering off into LaLa Land. I have noticed that sometimes, there are no lights illuminated, on my keyboard, and sometimes there is. When I press CapsLock, NumLock, etc. the status of the lights don't change. Cycle the monitor's power, it senses no input, and goes right back to sleep.

    If I walk away from the computer, for a few hours, it does not seem to be a problem. Only when left overnight, does it refuse to wake up. For now, I have gone into the power options, and set my computer to "never sleep". Curious to see if that stops the problem.


    sorry for my poor English. I am Italian and I have the exact same problem. when it goes into standby, the computer no longer works. keys on the keyboard do not work the optical mouse turns off the power button does not work, reset does not work. I have to turn off the power and restart everything works as before. I have a motherboard with a quadcore P5KC Q6600, 4GB 1333mhz ram, windows 7 with no problem. Updated bios. I hope you solve this bug. AH another problem is when I turn off the computer does not turn off but restarts, I had to turn off the Quick Start in the power management settings.
    Saturday, February 23, 2013 1:28 PM
  • SAME PROBLEM NEW SYSTEM DZ77GA-70K INTEL BOARD INTEL IK7 3.4 PROC,32G-1600 RAM,WINDOWS 8 64 BIT. I HAVE TRIED EVERY COMBO, UPDATED EVERY DRIVER ,BIOS , VID CARD AND NOTHING WHEN IT GOES TO SLEEP I HAVE TO HIT POWER BUTTON. YOU WOULD THINK MICROSOFT WOULD HAVE FIXED THIS BY NOW BECAUSE I HAVE SEEN THREADS AS FAR BACK AS MARCH B4 RELEASE.

    SIGNED: MOTTHAVEN

    Monday, February 25, 2013 12:46 PM
  • I had the exact same problem in Windows 7, and found a fix.  Recently started having the same issue in windows 8, but my windows 7 fix didn't work, although I think it may still be relevant.  I was told in a post somewhere that the issue was related to USB and video drivers.  I have a set of crossfired Radeon 5770's.  Updating to the latest CCC fixed it the first time.  The second time, there was no update for video drivers to be had, but removing Pseudo tunneling driver in network adapters fixed the problem.   In windows 8, the roblem started after a clean install, where I was stupid and just went through consecutively loading all my drivers and software.

    After a format, I am doing it correctly this time, stopping after each step to make sure everything works correctly.  So far, Windows 8 64 bit, ALL updates, All necessary drivers Widows Essentials Codec pack, GOM Media player, and Office 2010. Perfect right now.  I do not have my Hauppage WIN TV TV tuner card installed, nor do I have my Microsoft LifeCam HD 5000 installed. I actually think the Webcam is the problem.  But I will keep you updates.

    I have installed Steam along with the games I play, and it is still working fine.  Next will be Adobe Photoshop, ACDsee, and Nero. If all is still well, I will then try to install webcam.

    I have now installed the Webcam, wihth Windows Essentials, the LifeCam software, which is useless btw, and YouCam by Cyberlink.  Everything is good at this point. I also created Shutdown, Restart, and Sleep icons on my Taskbar and on the windows start page.

    With Windows, Office, ACDsee, Steam, Adobe CS5, Windows Essential Codec Pack, Tag and RenameLogitech Setpoint software, GOM Media Player, and utorrent installed, everything works perfectly again.  The problem isn't windows, It's some piece of third party software that I have previously installed, and as Isaid, I believe it was the WIN TV software.  But, this worked perfectly before. When I installed the WIN TV, then so sleep.  As I mentioned, I was told it was video drivers affecting USB.


    • Edited by Jim Kitts Saturday, March 02, 2013 12:09 AM
    Thursday, February 28, 2013 12:37 PM
  • Exact same problem here. Somebody, please help.
    Friday, March 01, 2013 10:45 AM
  • I had similar problem with a tablet running Windows 8. The cause was the wireless adapter Power Management. On the Power Management tap I had unchecked “Allow the computer to turn off the device to save power” thinking this would allow the WiFi connection to start faster after waking the computer. After checking the box I had no more problems waking the computer.

    Friday, March 15, 2013 11:26 PM
  • I tried turning off hybrid sleep and its the same.

    Guess what, I turned off Automatic Updates, set it to Never check for updates. And now I do not face the same problem anymore.

    I realize that every time this happens, and I power of/on, there's always some windows update to be installed.

    Thursday, May 23, 2013 8:29 AM
  • There tends to be several unique "fixes" to this problem. Notice how the majority of them are related to what's happening within Windows itself, and not the hardware. We need a proper fix. Please.
    Tuesday, July 09, 2013 1:07 AM
  • Same thing going on with my new Dell xps desktop.  Looking for an answer.  Dell support doesn't seem to know.
    Monday, September 09, 2013 9:01 PM
  • It is quite a pleasure to join a family of suffering people - sarcasm

    posting ..Windows 8 system will not wake from sleep .. on Google generated 23,000,000 hits and Microsoft still can't come with a definite official suggestion, such a disregard.  Anyway, if anybody REALLY succeeded to fix it would REALLY appreciate.

    I have Dell Inspiron 620 64bit with

    Microsoft Windows 8 Enterprise

    and everything was working fine for at least last 6 month

    After latest updates about few week back, and I do believe it started to happen then, I can't "wake" up the machine.

    The behavior was:

    - I click on mouse or keyboard and screen from power save wakes with a picture of a tower 

    - then I used to click mouse and screen would come up with field for a password

    The behavior now:

    - I click on mouse or keyboard and screen from power save wakes with a picture of a tower - as before

    - does not matter what I click on, the screen with prompt for password will not come up

    - after few minutes, screen goes dark, into power save, and it is the end of a story

    - I have to reboot to log in

    I seen all posts about :

    - different power schemes

    - disable updates

    - checking BIOS and BOOT option

    all this from desperate people. Is there an official Microsoft suggestion?????????????

    Wednesday, October 16, 2013 1:01 AM
  • I have the same identical problem on my Dell XPS-8300.
    Thursday, February 13, 2014 6:23 PM
  • I have the same identical problem on my Dell XPS-8300.

    Me too!!!

    Dell XPS-8300.  It only happened a few times with windows 7, but now it happens daily or anytime I leave it on...  I put windows 8 on it a few days ago.  Everything things works well.  Core i7, 12GB RAM, 2GB ATI HD7770 GPU, etc. 

    In the event viewer, I noticed that a sidebyside app ... adobe... etc (don't remember now) is the last event before the event of an unexpected reboot... Trying to research this.

    Friday, February 21, 2014 7:00 PM
  • I have the very same problem.

    But i noticed that it don't just occurs when in sleep mode, but also when just turning of the video for inactivity

    Sunday, March 16, 2014 1:11 AM