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BSOD & DMP Interpretation

    Question

  • My 1.5 yr old Win 7 HP Desktop started rebooting today with BSOD

    No recent hardware changes

    I have made no changes relative to this problem only researching the question and ending up here looking for the cause of the problem

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    f4
      BCP1:    0000000000000003
      BCP2:    FFFFFA800B32B320
      BCP3:    FFFFFA800B32B600
      BCP4:    FFFFF80002F7F5F0
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Two .dmp files at this location:

    https://skydrive.live.com/#cid=BE4231F54E515190&id=BE4231F54E515190!105

    Thank for your assistance

    Scott

    Wednesday, March 28, 2012 6:13 PM

Answers

  • My 1.5 yr old Win 7 HP Desktop started rebooting today with BSOD

    No recent hardware changes

    I have made no changes relative to this problem only researching the question and ending up here looking for the cause of the problem

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    f4
      BCP1:    0000000000000003
      BCP2:    FFFFFA800B32B320
      BCP3:    FFFFFA800B32B600
      BCP4:    FFFFF80002F7F5F0
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Two .dmp files at this location:

    https://skydrive.live.com/#cid=BE4231F54E515190&id=BE4231F54E515190!105

    Thank for your assistance

    Scott

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8009e91b30, Terminating object
    Arg3: fffffa8009e91e10, Process image file name
    Arg4: fffff80002fe35f0, Explanatory message (ascii)

    Debugging Details:
    ------------------
    PROCESS_OBJECT: fffffa8009e91b30
    IMAGE_NAME:  _
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    MODULE_NAME: _
    FAULTING_MODULE: 0000000000000000 
    PROCESS_NAME:  ServiioService
    BUGCHECK_STR:  0xF4_ServiioService
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff8000306a7b2 to fffff80002ce0d40
    STACK_TEXT:  
    fffff880`0aee1b08 fffff800`0306a7b2 : 00000000`000000f4 00000000`00000003 fffffa80`09e91b30 fffffa80`09e91e10 : nt!KeBugCheckEx
    fffff880`0aee1b10 fffff800`03017c9b : ffffffff`ffffffff fffffa80`0c91e400 fffffa80`09e91b30 fffffa80`0b043360 : nt!PspCatchCriticalBreak+0x92
    fffff880`0aee1b50 fffff800`02f97094 : ffffffff`ffffffff 00000000`00000001 fffffa80`09e91b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
    fffff880`0aee1ba0 fffff800`02cdffd3 : fffffa80`09e91b30 00000000`ffffffff fffffa80`0c91e400 00000000`00000000 : nt!NtTerminateProcess+0xf4
    fffff880`0aee1c20 00000000`779515da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0c2cf348 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779515da
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__
    BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__
    Followup: MachineOwner
    ---------------------------------------------------------------------------------------------------------------------------------------------------------

    Bug Check 0xF4 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372(v=vs.85).aspx

    The Blue Screen Caused By Serviio Service Software , So I Suggest you to Check if the Serviio Service is Compatible with your Windows ?? or Update it to the Latest Version of Serviio Service Software.

    also I Suggest you to Contact with Serviio support team : http://www.serviio.org/support

    Regards,


    MCP ✦ MCTS ✦ MCITP ✦ MCT

    Saturday, March 31, 2012 2:30 PM

All replies

  • Hi,

    The information below is part of your *.dump files.

    We notice that csrss.exe is the most probable reason which occurs BSOD.
    The Microsoft Client Server Runtime Server subsystem utilizes the process csrss.exe for managing the majority of the graphical instruction sets under the Microsoft Windows operating system. As such Csrss.exe provides the critical functions of the operating system, and its termination can result in the Blue Screen of Death being displayed Csrss.exe controls threading and Win32 console window features.

    I suggest you update drivers first, then scan your full system and remove the malware or virus in time.  If the issue persists, you may restore your system.
    If you reinstall Windows and down load their drivers per instructions and you are still getting BSODs, there is a strong possibility it is a hardware issue.

    If you have further question about this issue, please feel free to let us know.


    Hope that helps.

    Friday, March 30, 2012 8:26 AM
  • Thank you

    Following your instructions I did the following:

    Checked for updated drivers-none were needed

    Using MS Security Essentials-performed a complete scan-nothing found

    Malwarebytes' Anti-Malware - Clean

    SUPERAntiSpyware Free Edition - Clean

    Maybe it was just a temporary glitch and not the start of a more serious problem

    Again, thank you for your time and assistance

    S-

    Saturday, March 31, 2012 1:55 PM
  • My 1.5 yr old Win 7 HP Desktop started rebooting today with BSOD

    No recent hardware changes

    I have made no changes relative to this problem only researching the question and ending up here looking for the cause of the problem

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    f4
      BCP1:    0000000000000003
      BCP2:    FFFFFA800B32B320
      BCP3:    FFFFFA800B32B600
      BCP4:    FFFFF80002F7F5F0
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Two .dmp files at this location:

    https://skydrive.live.com/#cid=BE4231F54E515190&id=BE4231F54E515190!105

    Thank for your assistance

    Scott

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8009e91b30, Terminating object
    Arg3: fffffa8009e91e10, Process image file name
    Arg4: fffff80002fe35f0, Explanatory message (ascii)

    Debugging Details:
    ------------------
    PROCESS_OBJECT: fffffa8009e91b30
    IMAGE_NAME:  _
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    MODULE_NAME: _
    FAULTING_MODULE: 0000000000000000 
    PROCESS_NAME:  ServiioService
    BUGCHECK_STR:  0xF4_ServiioService
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff8000306a7b2 to fffff80002ce0d40
    STACK_TEXT:  
    fffff880`0aee1b08 fffff800`0306a7b2 : 00000000`000000f4 00000000`00000003 fffffa80`09e91b30 fffffa80`09e91e10 : nt!KeBugCheckEx
    fffff880`0aee1b10 fffff800`03017c9b : ffffffff`ffffffff fffffa80`0c91e400 fffffa80`09e91b30 fffffa80`0b043360 : nt!PspCatchCriticalBreak+0x92
    fffff880`0aee1b50 fffff800`02f97094 : ffffffff`ffffffff 00000000`00000001 fffffa80`09e91b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6
    fffff880`0aee1ba0 fffff800`02cdffd3 : fffffa80`09e91b30 00000000`ffffffff fffffa80`0c91e400 00000000`00000000 : nt!NtTerminateProcess+0xf4
    fffff880`0aee1c20 00000000`779515da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0c2cf348 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779515da
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__
    BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__
    Followup: MachineOwner
    ---------------------------------------------------------------------------------------------------------------------------------------------------------

    Bug Check 0xF4 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372(v=vs.85).aspx

    The Blue Screen Caused By Serviio Service Software , So I Suggest you to Check if the Serviio Service is Compatible with your Windows ?? or Update it to the Latest Version of Serviio Service Software.

    also I Suggest you to Contact with Serviio support team : http://www.serviio.org/support

    Regards,


    MCP ✦ MCTS ✦ MCITP ✦ MCT

    Saturday, March 31, 2012 2:30 PM
  • Thank you

    I have checked that the latest version of Serviio Service is installed, however I have now disabled it and will start it only as needed.

    I will monitor the situation and possibly switch over to TVersity if problems continue.

    Thanks again for interpreting the data for me

    Scott

    Monday, April 02, 2012 1:54 PM