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Persistence module igfxpers.exe

    Question

  • Product

    persistence Module

    Problem

    Stopped working

    Date

    21/07/2009 10:37 PM

    Status

    Report Sent

    Problem signature

    Files that help describe the problem (some files may no longer be available)

    Extra information about the problem

    Bucket ID: 323867179

    Version.txt

    AppCompat.txt

    memory.hdmp

    Problem Event Name: BEX64

    Application Name: igfxpers.exe

    Application Version: 7.14.10.1502

    Application Timestamp: 4851c970

    Fault Module Name: StackHash_a209

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 00000000

    Exception Offset: 0000000000000000

    Exception Code: c0000005

    Exception Data: 0000000000000008

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 4105

    Additional Information 1: a209

    Additional Information 2: c85ad3fdb3a61ba084eb3568989c38b7

    Additional Information 3: 9c52

    Additional Information 4: eeba1e01f1f775f5942d01ad47583a33

    Thursday, July 23, 2009 7:14 AM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    Based on my research, igfxpers.exe is a common Intel user interface. Generally, file igfxpers.exe is located in the folder C:\Windows\System32 or sometimes in a subfolder of  C:\Windows\System32. However, some malware camouflage themselves as igfxpers.exe, particularly if they are located in c:\windows or c:\windows\system32 folder.

     

    In my opinion, I would like to propose  some common troubleshooting here, if the issue persists, I may need to suggest that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS   

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    To move on, let's perform the following methods in advance.

     

    1. Scan the whole computer using the latest security software. You can also use some online anti-malware software.

     

    http://security2.norton.com/us/intro.asp?venid=sym&langid=us

    http://vil.nai.com/vil/stinger

     

    Note: we provide these third party security software for help. Microsoft doesn't control the security in this website.

     

    2. Run msconfig to disable this process from the startup processes.

    3. Reinstall your graphic driver.

     

    Best Regards

    Dale Qiao

    Monday, July 27, 2009 11:34 AM

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    Based on my research, igfxpers.exe is a common Intel user interface. Generally, file igfxpers.exe is located in the folder C:\Windows\System32 or sometimes in a subfolder of  C:\Windows\System32. However, some malware camouflage themselves as igfxpers.exe, particularly if they are located in c:\windows or c:\windows\system32 folder.

     

    In my opinion, I would like to propose  some common troubleshooting here, if the issue persists, I may need to suggest that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS   

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    To move on, let's perform the following methods in advance.

     

    1. Scan the whole computer using the latest security software. You can also use some online anti-malware software.

     

    http://security2.norton.com/us/intro.asp?venid=sym&langid=us

    http://vil.nai.com/vil/stinger

     

    Note: we provide these third party security software for help. Microsoft doesn't control the security in this website.

     

    2. Run msconfig to disable this process from the startup processes.

    3. Reinstall your graphic driver.

     

    Best Regards

    Dale Qiao

    Monday, July 27, 2009 11:34 AM
  • I too have igfx in startup and I noticed that there are a couple igfx such as igfxtray.exe and igfxprs.exe running in services. This occurs even though I have it disabled in startup. Is this a normal process that needs to run? Can I delete it from startup-registry?

    Any help speeding up .Windows 7 by disabling services that aren't needed would be greatly appreciated. There can't be a need for a lot of them, it's better than Vista but way worse than XP as far as how many processes it has running!

     

     

     

     

    Wednesday, August 18, 2010 6:09 PM