Looking for assistance on how to go about determining which session "" is. I've recently had some really annoying issues with win7 x64 with blue screens and ati driver issues.
I'm working with a clean install at the moment with only the chipset and graphics drivers installed, as well as all important windows updates.
I've also already booted into clean system, having diabled all non-microsoft services and other startup programs.
This error still exists, and I'm trying to get this system in optimal shape to image it so I refuse to go on without knowing why.
- Moved by Carey FrischMVP, Moderator Sunday, May 02, 2010 8:04 AM Moved to relevant forum category (From:Windows 7 Miscellaneous)
I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first.
If the issue persists, would you please upload the minidump files to the public folder of SkyDrive and provide us the link for further research?
Collect Minidump Files
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file to us.
You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
Arthur Li - MSFT
- Marked as answer by Arthur_LiMicrosoft contingent staff, Moderator Thursday, May 06, 2010 5:34 AM