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Can't add hyper-v tools from RSAT

    Question

  • I am using Windows 7 Professional and I have installed Remote Server Administration Tools (fromWindows6.1-KB958830-x64-RefreshPkg.msu). But I can't get the "Hyper-V Tools" feature to install using "Turn Windows features on or off". I get the generic: "An error has occurred. Not all of the features were successfully changed."

    It then prompts me to reboot.

    In the event log, under "Setup", I found this:

    Log Name:      Setup
    Source:        Microsoft-Windows-Servicing
    Date:          07/02/2013 10:41:10
    Event ID:      11
    Task Category: None
    Level:         Information
    Keywords:      
    User:          SYSTEM
    Computer:      redacted
    Description:
    Update RemoteServerAdministrationTools-Roles-HyperV of package KB958830 failed to be turned on. Status: 0x80070bc9.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" />
        <EventID>11</EventID>
        <Version>0</Version>
        <Level>0</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2013-02-07T10:41:10.284282900Z" />
        <EventRecordID>1523</EventRecordID>
        <Correlation />
        <Execution ProcessID="1476" ThreadID="6256" />
        <Channel>Setup</Channel>
        <Computer>redactedl</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <UserData>
        <CbsUpdateChangeState xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
          <UpdateName>RemoteServerAdministrationTools-Roles-HyperV</UpdateName>
          <PackageIdentifier>KB958830</PackageIdentifier>
          <ErrorCode>0x80070bc9</ErrorCode>
          <Client>Windows Optional Component Manager</Client>
        </CbsUpdateChangeState>
      </UserData>
    </Event>

    Thursday, February 07, 2013 1:32 PM

Answers

  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang
    TechNet Community Support

    Tuesday, February 26, 2013 1:28 AM
    Moderator

All replies

  • I don't believe it works in Windows 7... it is meant for server only.

    i know i have not been able to get it to work on any flavor of 7 but for the record... my tinkering with it was pretty limited

    :(


    ~Shadster

    Thursday, February 07, 2013 8:38 PM
  • Hi,

    According to your description, I suggest to perform these tests:

    1 Reinstall RSAT on Windows 7.

    2 Try to use DISM command to enable the feature:

    C:\>dism /online /enable-feature /featurename:

    If the issue persist, I suggest to contact Hyper-V forum for further help:

    http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/threads

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang
    TechNet Community Support

    Friday, February 08, 2013 2:07 AM
    Moderator
  • Hi,

    How’s everything going? Please feel free to give me any update.

    Thank you for your cooperation.

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang
    TechNet Community Support

    Thursday, February 14, 2013 2:57 AM
    Moderator
  • Leo, thanks for replying. I only posted here because I was told I was in another wrong forum! It is an installation issue - I'm not asking for help with Hyper-V. I'll try what you suggest and report back.

    Regards, Duncan

    Tuesday, February 19, 2013 4:56 PM
  • Hi,

    Have you tried my suggestion?

    Does it work?

    Please feel free to give me any update.

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang
    TechNet Community Support

    Thursday, February 21, 2013 8:19 AM
    Moderator
  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Leo Huang
    TechNet Community Support

    Tuesday, February 26, 2013 1:28 AM
    Moderator