none
Internet Explorer 11 Loads but does not work

    Question

  • Hi,

    I am using windows 7 64  upgraded from vista 32  on an HP,

    IE will open, some drop down items seem available  but I cannot type or click on anything that drops down

    There is no restore version available  & when I try to download and install ie 11 it say it is an older copy and is blocked

    Saturday, December 14, 2013 10:14 PM

Answers

All replies

  • Hi

    open 'internet options' via control panel and confirm all my extensions are disabled. Or you can simply go to ie setting advance and 'restore advanced settings' and reboot

    • Edited by britishdhez Tuesday, December 17, 2013 3:38 AM
    Tuesday, December 17, 2013 3:37 AM
  • Hi,

    Did the issue occur recently or always like that?

    If recently, you can run system restore to a point when everything works fine.

    Start>type system restore in the search box>click system restore and then follow steps in the wizard to choose a restore point and restore your computer.

    If not, please keep trying the following methods.

    Firstly try using the Internet Explorer Performance troubleshooter.

    Control Panel>Action Center>Troubleshooting>Programs>Internet Explorer Performance.

    Or we can test in inprivate mode: Run -> iexplore.exe –private

    Otherwise, try the methods in the article below.

    What to do when Internet Explorer stops working

    http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-11-win-7

    If the issue persists, please Collect the information in event log then upload to SkyDrive and post a link here.

    Open Event Viewer

    http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7

    Hope this helps,


    Ada Liu
    TechNet Community Support

    Tuesday, December 17, 2013 5:07 AM