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8024402F error when trying to update

    Question

  • W7 64 SR1. Activated OK

    Just loaded W7 into a brand new PC, still uncluttered by 3rd party software. Tested Interent and downloaded Security Essentials without issue.

    When I tried to run windows update it returned error 8024402F. After lot's of research and striking further issues with MS products, I am stumped. Windows fixits also run to error. An attempt to download IE9 results in slow response then redirection to a 'could not load website, try later' page.  I tried stopping and restarting windows update server but there was no change. I tried reinstallation; same result. I navigated to update.microsoft.com to (correctly) receive the message I need to run update from the laptop. From discovering the issue to giving up took about 6 hours. Am I missing something simple? Did the MS Server die recently or is there another issue affecting  update, fixits and IE9 download are not behaving as they should?

    Friday, March 02, 2012 4:01 AM

Answers

  • The problem was resolved after installation of TinyWall. The author describes it as: "TinyWall is a free software to harden and control the advanced firewall built into Windows Vista and Windows 7." Still working on MSE which triggered a non-update warning yesterday but updated OK when I put TinyWall into 'AutoLearn' - hopefully that was the final fix but I'm not yet 100% sure.

    I probably should add that I installed a SSD for the OS a couple of weeks ago and did a clean install yet again to be left with the same issue.

    • Marked as answer by Stevie will Monday, July 16, 2012 11:05 PM
    Monday, July 16, 2012 11:05 PM

All replies

  • Hi,

    check that your firewall and your antivirus configured to allow connection to windows update and try to launch another update if this doesn't work work you  can then download a file named WindowsUpdateAgent from this address:http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe. and install it, also you can refer at this link it can help you to resolve this issue:http://support.microsoft.com/?kbid=836941

    Oussama Oueslati | System Engineer | vNext Consulting

    Friday, March 02, 2012 8:09 AM
  • Hi Stevie will,

    This error is reported when there are some errors in downloading or validating. In addition to the bove suggestion, you can check the WindowsUpdate.log to see if it contains any FATAL errors.

    How to read the Windowsupdate.log file

    Thanks,

    Girish

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Please remember to click "Vote As Helpful" on the post if the information is useful to you ! Please remember to click “Mark as Answer” on the post that helps you to fix the issues, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties or guarantees and confers no rights.


    Friday, March 02, 2012 9:46 AM
  •  

    Hi,

    Firstly, please let us know the following information:

    1. How did you install Windows 7, upgrade or clean install?

    2. Did you install any update before encountered the issue?

    3. Have you installed Service Pack 1 for Windows 7 yet?

    Meanwhile, please try the following troubleshooting steps and see how them work:

    Step 1. Rename the Windows Update temporary folders:
    ====================================
    1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
    2. Copy the following commands and then paste them into the opened Notepad window:

    net stop wuauserv
    net stop CryptSvc
    ren %windir%\system32\catroot2 catroot2.old
    ren %windir%\SoftwareDistribution sold.old
    net start CryptSvc
    net start wuauserv
    pause

    3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.
    4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator".
    5. You will see a DOS-like window processing.

    Now try Windows Update to see if the issue has been resolved.

    Step 2. Run Microsoft Fix It Tool 50202 to reset Windows Update components:

    ====================================================

    1. Please download the tool from the following link:

    http://go.microsoft.com/?linkid=9665683

    2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.

    3. Locate the downloaded file and double click it to run the tool.

    4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.

    5. After it is finished, please restart the computer.

    If it still does not resolve the issue, let's proceed to step 3.

    Step 3. Run the System Update Readiness Tool

    ====================================

    1. Please download the System Update Readiness Tool from the link below according to the System Type:

    System Update Readiness Tool for Windows 7 32-bit
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f

    System Update Readiness Tool for Windows 7 64-bit
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc

    2. Double click downloaded file to run the System Update Readiness Tool. Then restart the computer and run Windows Update.

    If issue persists, please upload the Windows Update log to SkyDrive and post a link here:

    http://explore.live.com/skydrive

    Hope this helps.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, March 07, 2012 9:35 AM
    Moderator
  • I've had a host of issues since asking the question, including not being able to log on to social.technet and, when this obstacle was overcome, being able to reply. I also had problems being unable to run or download Fixits. MSE updates are a problem as well. Since they update the same way, that was not a surprise.

    I digress. Update is working now but only after switching off. I now find with firewall on, I get the error "Name resolution for the name www.download.windowsupdate.com timed out after none of the configured DNS servers responded." appearing in the Event log. So, I seem to have configured myself around most of the issues. Thank you to everyone who responded. All answers helped a little.

    The reason I am responding to your message is that you mention what appears to be the key to the final part of the problem.  I am a newbie to W7 Firewall.  Are there clear instructions somewhere how to configure W7 Firewall to enable windows updates? I Windows update would have been listed in ADvanced Inbound or Outbound rules but I can't see any entry that appears relevant either allowing or blocking traffic.

    Friday, March 16, 2012 11:28 PM
  • Nothing is working for me. Update simply will not work with Windows Firewall running. There is no third party security software installed. It's a Microsoft issue. Even the following vbs runs to error if Firewall is on:

    '**************************
        Set updateSession = CreateObject("Microsoft.Update.Session")
        Set updateSearcher = updateSession.CreateupdateSearcher()       
        Set searchResult = updateSearcher.Search("IsInstalled=0")

    msg = 0+searchResult.Updates.Count & " updates available" & vbcrlf
    If searchResult.Updates.Count <> 0 Then 'If updates were found


        For i = 0 To searchResult.Updates.Count - 1
            Set update = searchResult.Updates.Item(i)
            msg = msg & update.Title & vbcrlf
        Next

     End If

    msgbox msg

     '***************************
    Thursday, April 12, 2012 6:50 AM
  • Hi,


    Firstly, please let us know the following:


    1. Does the issue also occur in other computers on the same network?

    2. Where do you got your Windows 7 Installation Media, is it a retail version?


    Meanwhile, based on your description, it seems that Windows Firewall blocks Windows Update.


    Therefore, please search “Windows Firewall with Advanced Security” in Start Menu, right click Windows Firewall with Advanced Security on Local Computer and choose Restore Default Policy and see how it works.


    Note:
    please backup your Windows Firewall Policy via Export Policy first.


    If Windows Update works properly after reset Windows Firewall Policy, we can conclude that the issue is caused by wrong Windows Firewall policies.


    If it doesn’t work, please import the pervious policies back.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Friday, April 13, 2012 10:49 AM
    Moderator
  • Hi,


    Firstly, please let us know the following:


    1. Does the issue also occur in other computers on the same network?

    2. Where do you got your Windows 7 Installation Media, is it a retail version?


    Meanwhile, based on your description, it seems that Windows Firewall blocks Windows Update.


    Therefore, please search “Windows Firewall with Advanced Security” in Start Menu, right click Windows Firewall with Advanced Security on Local Computer and choose Restore Default Policy and see how it works.


    Note:
    please backup your Windows Firewall Policy via Export Policy first.


    If Windows Update works properly after reset Windows Firewall Policy, we can conclude that the issue is caused by wrong Windows Firewall policies.


    If it doesn’t work, please import the pervious policies back.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    1) It is a home PC and it is not networked other than via wireless router to ADSL Internet connection. 

    2) My version of Windows Pro was obtained from a highly reputable store together with my PC and came in 'genuine looking' packing. I do know from previous employment the forgeries are excellent but doubt this is the issue - I can update with Firewall off. 

    I agree Firewall seems to be the issue. 

    Meanwhile the only rules I have manually set in my Firewall since new were two Outbound rules just done now in an attempt to circumvent the issue:

    %SystemRoot%\System32\svchost.exe

    Service - BITS

    %SystemRoot%\System32\svchost.exe

    Service - wuauserv

    If this fails, I will try your suggestions - thank you - before feeding back in a couple of days.

    Wednesday, April 18, 2012 11:51 AM
  • Found the time to test today.

    Above Outbound firewall rules resulted in no change.

    Reverting Firewall to default also failed to fix the issue.

    Note: In both above cases, the PC was restarted before testing the change.

    Switch Firewall off and down comes the update.

    While creating a Firewall rule should be unnecessary, could it be that I have the syntax wrong?

    Thursday, April 19, 2012 8:02 AM
  • Hi,


    Based on the current situation, I suggest checking which Windows Firewall rule blocks Windows Update indeed.

    1. Please search gpedit.msc in Start Menu.

    2. Run gpedit.msc and enable the policy “Windows Firewall: Allow Logging” which under Computer Configuration -> Administrative Templates -> Network -> Network Connections -> Windows Firewall -> Standard Profile.

    3. Please also select “Log dropped packets” and “Log successful connections” in this policy.

    4. Please close other applications and run Windows Update again.

    5. Open pfirewall.log under C:\Windows\system32\LogFiles and check if there is any traffic is denied.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support


    Saturday, April 21, 2012 7:43 AM
    Moderator
  • I can't interpret the result but cannot see anything denied.

    127.0.0.1 127.0.0.1 49182 19872 0 - 0 0 0 - - - RECEIVE
    2012-04-21 21:43:23 ALLOW UDP 0.0.0.0 255.255.255.255 68 67 0 - - - - - - - SEND
    2012-04-21 21:43:23 DROP UDP 0.0.0.0 255.255.255.255 68 67 328 - - - - - - - RECEIVE
    2012-04-21 21:43:23 DROP UDP 0.0.0.0 255.255.255.255 68 67 328 - - - - - - - RECEIVE
    2012-04-21 21:43:30 ALLOW UDP 192.168.1.4 192.168.1.1 56814 53 0 - - - - - - - SEND
    2012-04-21 21:43:30 DROP UDP 192.168.1.1 192.168.1.4 3072 56814 79 - - - - - - - RECEIVE
    2012-04-21 21:43:30 DROP UDP 192.168.1.1 192.168.1.4 3072 56814 79 - - - - - - - RECEIVE
    2012-04-21 21:43:30 DROP UDP 192.168.1.1 192.168.1.4 3072 56814 79 - - - - - - - RECEIVE
    2012-04-21 21:43:31 ALLOW TCP 192.168.1.4 61.111.9.233 49689 80 0 - 0 0 0 - - - SEND
    2012-04-21 21:43:34 ALLOW UDP 192.168.1.4 255.255.255.255 17500 17500 0 - - - - - - - SEND
    2012-04-21 21:43:40 ALLOW UDP 0.0.0.0 255.255.255.255 68 67 0 - - - - - - - SEND
    2012-04-21 21:43:40 DROP UDP 0.0.0.0 255.255.255.255 68 67 328 - - - - - - - RECEIVE
    2012-04-21 21:43:40 DROP UDP 0.0.0.0 255.255.255.255 68 67 328 - - - - - - - RECEIVE
    2012-04-21 21:44:04 ALLOW UDP 192.168.1.4 255.255.255.255 17500 17500 0 - - - - - - - SEND
    2012-04-21 21:44:13 ALLOW UDP 192.168.1.4 239.255.255.250 60748 1900 0 - - - - - - - SEND
    2012-04-21 21:44:13 ALLOW UDP 127.0.0.1 239.255.255.250 54734 1900 0 - - - - - - - SEND
    2012-04-21 21:44:14 ALLOW UDP 192.168.1.4 192.168.1.1 52747 53 0 - - - - - - - SEND
    2012-04-21 21:44:14 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:14 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:15 ALLOW TCP 127.0.0.1 127.0.0.1 49690 12882 0 - 0 0 0 - - - SEND
    2012-04-21 21:44:15 ALLOW TCP 127.0.0.1 127.0.0.1 49690 12882 0 - 0 0 0 - - - RECEIVE
    2012-04-21 21:44:15 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:15 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:16 ALLOW UDP 192.168.1.4 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-21 21:44:16 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:16 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:18 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:18 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:22 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:22 DROP UDP 192.168.1.1 192.168.1.4 3072 52747 256 - - - - - - - RECEIVE
    2012-04-21 21:44:25 ALLOW UDP 192.168.1.4 224.0.0.253 50695 3544 0 - - - - - - - SEND
    2012-04-21 21:44:26 ALLOW UDP 192.168.1.4 192.168.1.1 55560 53 0 - - - - - - - SEND
    2012-04-21 21:44:26 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:26 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:27 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:27 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:28 ALLOW UDP 192.168.1.4 192.168.1.1 54525 53 0 - - - - - - - SEND
    2012-04-21 21:44:28 DROP UDP 192.168.1.1 192.168.1.4 3072 54525 78 - - - - - - - RECEIVE
    2012-04-21 21:44:28 DROP UDP 192.168.1.1 192.168.1.4 3072 54525 78 - - - - - - - RECEIVE
    2012-04-21 21:44:28 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:28 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:29 ALLOW UDP 192.168.1.4 192.168.1.1 50923 53 0 - - - - - - - SEND
    2012-04-21 21:44:29 DROP UDP 192.168.1.1 192.168.1.4 3072 50923 90 - - - - - - - RECEIVE
    2012-04-21 21:44:29 DROP UDP 192.168.1.1 192.168.1.4 3072 50923 90 - - - - - - - RECEIVE
    2012-04-21 21:44:30 DROP UDP 192.168.1.1 192.168.1.4 3072 50923 90 - - - - - - - RECEIVE
    2012-04-21 21:44:30 DROP UDP 192.168.1.1 192.168.1.4 3072 50923 90 - - - - - - - RECEIVE
    2012-04-21 21:44:30 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:30 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:32 DROP UDP 192.168.1.1 192.168.1.4 3072 50923 90 - - - - - - - RECEIVE
    2012-04-21 21:44:32 DROP UDP 192.168.1.1 192.168.1.4 3072 50923 90 - - - - - - - RECEIVE
    2012-04-21 21:44:33 ALLOW TCP 192.168.1.4 61.111.9.233 49691 80 0 - 0 0 0 - - - SEND
    2012-04-21 21:44:34 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:34 DROP UDP 192.168.1.1 192.168.1.4 3072 55560 256 - - - - - - - RECEIVE
    2012-04-21 21:44:35 ALLOW UDP 192.168.1.4 255.255.255.255 17500 17500 0 - - - - - - - SEND
    2012-04-21 21:44:38 ALLOW UDP 192.168.1.4 192.168.1.1 53832 53 0 - - - - - - - SEND
    2012-04-21 21:44:39 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:39 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:40 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:40 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:41 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:41 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:43 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:43 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:47 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:47 DROP UDP 192.168.1.1 192.168.1.4 3072 53832 256 - - - - - - - RECEIVE
    2012-04-21 21:44:51 ALLOW UDP 192.168.1.4 192.168.1.1 63296 53 0 - - - - - - - SEND
    2012-04-21 21:44:51 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:51 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:52 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:52 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:53 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:53 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:55 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:55 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:56 ALLOW UDP 127.0.0.1 127.0.0.1 50153 50153 0 - - - - - - - SEND
    2012-04-21 21:44:59 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:44:59 DROP UDP 192.168.1.1 192.168.1.4 3072 63296 256 - - - - - - - RECEIVE
    2012-04-21 21:45:05 ALLOW UDP 192.168.1.4 255.255.255.255 17500 17500 0 - - - - - - - SEND
    2012-04-21 21:45:16 ALLOW TCP 127.0.0.1 127.0.0.1 49692 12882 0 - 0 0 0 - - - SEND
    2012-04-21 21:45:16 ALLOW TCP 127.0.0.1 127.0.0.1 49692 12882 0 - 0 0 0 - - - RECEIVE
    2012-04-21 21:45:35 ALLOW UDP 192.168.1.4 255.255.255.255 17500 17500 0 - - - - - - - SEND
    2012-04-21 21:45:35 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:2 546 547 0 - - - - - - - SEND
    2012-04-21 21:45:37 ALLOW TCP 192.168.1.4 61.111.9.233 49693 80 0 - 0 0 0 - - - SEND
    2012-04-21 21:45:50 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:2 546 547 0 - - - - - - - SEND
    2012-04-21 21:46:05 ALLOW UDP 192.168.1.4 255.255.255.255 17500 17500 0 - - - - - - - SEND
    2012-04-21 21:46:06 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:2 546 547 0 - - - - - - - SEND

    Saturday, April 21, 2012 12:00 PM
  • Hi,


    I noticed that the UDP traffics which from 192.168.1.1 to 192.168.1.4 through port 3072 are dropped.


    Therefore, I suggest to try the following:


    1. If it is possible, please try to connect to Internet bypass your wireless router, run Windows Update again with Windows Firewall on and see how it works.


    2. Open Windows Firewall with Advanced Security and new an Inbound Rule.

    In New Inbound Rule Wizard, please choose Port -> UDP -> Specific local ports: 3072 -> Allow the connection and finish this rule.

    Run Windows again and see how it works.


    If issue persists, please provide the latest log after running Windows Update.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Saturday, April 21, 2012 3:41 PM
    Moderator
  • Jeremy

    Thank you for sticking with me on this... which might give you a clue to the result:o)

    Connection via cable with wireless off made no difference (I was suspicious of my wireless connection, which suffers occasional dropout for no apparent reason).

    Allowing port 3072 seemed to make no difference, despite me double-checking I had each of the above steps correct when it failed the first time.:

    2012-04-22 09:29:48 DROP UDP 192.168.1.1 192.168.1.2 3072 60082 256 - - - - - - - RECEIVE
    2012-04-22 09:29:48 ALLOW UDP fe80::f4aa:cb67:cd4:d985 ff02::1:3 54557 5355 0 - - - - - - - RECEIVE
    2012-04-22 09:29:48 ALLOW UDP fe80::20f7:cfa9:7255:fde8 fe80::f4aa:cb67:cd4:d985 5355 54557 0 - - - - - - - SEND
    2012-04-22 09:29:48 ALLOW UDP 192.168.1.2 224.0.0.252 53851 5355 0 - - - - - - - RECEIVE
    2012-04-22 09:29:48 ALLOW UDP 192.168.1.2 192.168.1.2 5355 53851 0 - - - - - - - SEND
    2012-04-22 09:29:52 DROP UDP 192.168.1.1 192.168.1.2 3072 60082 256 - - - - - - - RECEIVE
    2012-04-22 09:29:56 ALLOW UDP 192.168.1.2 255.255.255.255 68 67 0 - - - - - - - SEND
    2012-04-22 09:29:56 ALLOW UDP 192.168.1.4 255.255.255.255 68 67 0 - - - - - - - SEND
    2012-04-22 09:29:56 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:3 56003 5355 0 - - - - - - - SEND
    2012-04-22 09:29:56 ALLOW UDP 192.168.1.4 224.0.0.252 49508 5355 0 - - - - - - - SEND
    2012-04-22 09:29:56 ALLOW UDP fe80::f4aa:cb67:cd4:d985 ff02::1:3 56003 5355 0 - - - - - - - SEND
    2012-04-22 09:29:56 ALLOW UDP 192.168.1.2 224.0.0.252 49508 5355 0 - - - - - - - SEND
    2012-04-22 09:29:56 ALLOW UDP 192.168.1.4 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:29:56 ALLOW UDP 192.168.1.2 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:29:58 ALLOW UDP 192.168.1.4 192.168.1.1 49533 53 0 - - - - - - - SEND
    2012-04-22 09:29:58 ALLOW UDP 192.168.1.2 192.168.1.1 61547 53 0 - - - - - - - SEND
    2012-04-22 09:29:58 ALLOW UDP 192.168.1.2 192.168.1.1 54105 53 0 - - - - - - - SEND
    2012-04-22 09:29:58 ALLOW UDP 192.168.1.4 192.168.1.1 54161 53 0 - - - - - - - SEND
    2012-04-22 09:29:58 DROP UDP 192.168.1.1 192.168.1.2 3072 54105 90 - - - - - - - RECEIVE
    2012-04-22 09:29:58 DROP UDP 192.168.1.1 192.168.1.4 3072 54161 90 - - - - - - - RECEIVE
    2012-04-22 09:29:58 ALLOW UDP 192.168.1.2 192.168.1.1 54225 53 0 - - - - - - - SEND
    2012-04-22 09:29:58 DROP UDP 192.168.1.1 192.168.1.2 3072 54225 256 - - - - - - - RECEIVE
    2012-04-22 09:29:59 DROP UDP 192.168.1.1 192.168.1.2 3072 54105 90 - - - - - - - RECEIVE
    2012-04-22 09:29:59 DROP UDP 192.168.1.1 192.168.1.4 3072 54161 90 - - - - - - - RECEIVE
    2012-04-22 09:29:59 DROP UDP 192.168.1.1 192.168.1.2 3072 54225 256 - - - - - - - RECEIVE
    2012-04-22 09:30:00 ALLOW UDP 192.168.1.2 192.168.1.1 49429 53 0 - - - - - - - SEND
    2012-04-22 09:30:00 DROP UDP 192.168.1.1 192.168.1.2 3072 49429 79 - - - - - - - RECEIVE
    2012-04-22 09:30:00 DROP UDP 192.168.1.1 192.168.1.2 3072 54225 256 - - - - - - - RECEIVE
    2012-04-22 09:30:01 DROP UDP 192.168.1.1 192.168.1.2 3072 54105 90 - - - - - - - RECEIVE
    2012-04-22 09:30:01 DROP UDP 192.168.1.1 192.168.1.4 3072 54161 90 - - - - - - - RECEIVE
    2012-04-22 09:30:02 DROP UDP 192.168.1.1 192.168.1.2 3072 54225 256 - - - - - - - RECEIVE
    2012-04-22 09:30:06 DROP UDP 192.168.1.1 192.168.1.2 3072 54225 256 - - - - - - - RECEIVE
    2012-04-22 09:30:10 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:3 56296 5355 0 - - - - - - - SEND
    2012-04-22 09:30:10 ALLOW UDP 192.168.1.4 224.0.0.252 65015 5355 0 - - - - - - - SEND
    2012-04-22 09:30:10 ALLOW UDP fe80::f4aa:cb67:cd4:d985 ff02::1:3 56296 5355 0 - - - - - - - SEND
    2012-04-22 09:30:10 ALLOW UDP 192.168.1.2 224.0.0.252 65015 5355 0 - - - - - - - SEND
    2012-04-22 09:30:11 ALLOW UDP 192.168.1.4 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:11 ALLOW UDP 192.168.1.2 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:13 ALLOW UDP 192.168.1.2 192.168.1.1 60370 53 0 - - - - - - - SEND
    2012-04-22 09:30:13 DROP UDP 192.168.1.1 192.168.1.2 3072 60370 256 - - - - - - - RECEIVE
    2012-04-22 09:30:14 DROP UDP 192.168.1.1 192.168.1.2 3072 60370 256 - - - - - - - RECEIVE
    2012-04-22 09:30:15 DROP UDP 192.168.1.1 192.168.1.2 3072 60370 256 - - - - - - - RECEIVE
    2012-04-22 09:30:17 DROP UDP 192.168.1.1 192.168.1.2 3072 60370 256 - - - - - - - RECEIVE
    2012-04-22 09:30:21 DROP UDP 192.168.1.1 192.168.1.2 3072 60370 256 - - - - - - - RECEIVE
    2012-04-22 09:30:25 ALLOW TCP 127.0.0.1 127.0.0.1 49200 12882 0 - 0 0 0 - - - SEND
    2012-04-22 09:30:25 ALLOW TCP 127.0.0.1 127.0.0.1 49200 12882 0 - 0 0 0 - - - RECEIVE
    2012-04-22 09:30:25 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:3 65499 5355 0 - - - - - - - SEND
    2012-04-22 09:30:25 ALLOW UDP 192.168.1.4 224.0.0.252 62053 5355 0 - - - - - - - SEND
    2012-04-22 09:30:25 ALLOW UDP fe80::f4aa:cb67:cd4:d985 ff02::1:3 65499 5355 0 - - - - - - - SEND
    2012-04-22 09:30:25 ALLOW UDP 192.168.1.2 224.0.0.252 62053 5355 0 - - - - - - - SEND
    2012-04-22 09:30:25 ALLOW UDP 192.168.1.4 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:25 ALLOW UDP 192.168.1.2 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:28 ALLOW UDP 192.168.1.2 192.168.1.1 63202 53 0 - - - - - - - SEND
    2012-04-22 09:30:28 DROP UDP 192.168.1.1 192.168.1.2 3072 63202 256 - - - - - - - RECEIVE
    2012-04-22 09:30:29 DROP UDP 192.168.1.1 192.168.1.2 3072 63202 256 - - - - - - - RECEIVE
    2012-04-22 09:30:30 DROP UDP 192.168.1.1 192.168.1.2 3072 63202 256 - - - - - - - RECEIVE
    2012-04-22 09:30:32 DROP UDP 192.168.1.1 192.168.1.2 3072 63202 256 - - - - - - - RECEIVE
    2012-04-22 09:30:36 DROP UDP 192.168.1.1 192.168.1.2 3072 63202 256 - - - - - - - RECEIVE
    2012-04-22 09:30:40 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:3 54577 5355 0 - - - - - - - SEND
    2012-04-22 09:30:40 ALLOW UDP 192.168.1.4 224.0.0.252 56653 5355 0 - - - - - - - SEND
    2012-04-22 09:30:40 ALLOW UDP fe80::f4aa:cb67:cd4:d985 ff02::1:3 54577 5355 0 - - - - - - - SEND
    2012-04-22 09:30:40 ALLOW UDP 192.168.1.2 224.0.0.252 56653 5355 0 - - - - - - - SEND
    2012-04-22 09:30:40 ALLOW UDP 192.168.1.4 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:40 ALLOW UDP 192.168.1.2 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:42 ALLOW UDP 192.168.1.2 192.168.1.1 60147 53 0 - - - - - - - SEND
    2012-04-22 09:30:42 DROP UDP 192.168.1.1 192.168.1.2 3072 60147 260 - - - - - - - RECEIVE
    2012-04-22 09:30:43 DROP UDP 192.168.1.1 192.168.1.2 3072 60147 260 - - - - - - - RECEIVE
    2012-04-22 09:30:44 DROP UDP 192.168.1.1 192.168.1.2 3072 60147 260 - - - - - - - RECEIVE
    2012-04-22 09:30:46 DROP UDP 192.168.1.1 192.168.1.2 3072 60147 260 - - - - - - - RECEIVE
    2012-04-22 09:30:50 DROP UDP 192.168.1.1 192.168.1.2 3072 60147 260 - - - - - - - RECEIVE
    2012-04-22 09:30:54 ALLOW UDP fe80::20f7:cfa9:7255:fde8 ff02::1:3 49182 5355 0 - - - - - - - SEND
    2012-04-22 09:30:54 ALLOW UDP 192.168.1.4 224.0.0.252 55100 5355 0 - - - - - - - SEND
    2012-04-22 09:30:54 ALLOW UDP fe80::f4aa:cb67:cd4:d985 ff02::1:3 49182 5355 0 - - - - - - - SEND
    2012-04-22 09:30:54 ALLOW UDP 192.168.1.2 224.0.0.252 55100 5355 0 - - - - - - - SEND
    2012-04-22 09:30:54 ALLOW UDP 192.168.1.4 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:54 ALLOW UDP 192.168.1.2 192.168.1.255 137 137 0 - - - - - - - SEND
    2012-04-22 09:30:57 ALLOW UDP 192.168.1.2 192.168.1.1 64697 53 0 - - - - - - - SEND
    2012-04-22 09:30:57 DROP UDP 192.168.1.1 192.168.1.2 3072 64697 260 - - - - - - - RECEIVE
    2012-04-22 09:30:58 DROP UDP 192.168.1.1 192.168.1.2 3072 64697 260 - - - - - - - RECEIVE
    2012-04-22 09:30:59 DROP UDP 192.168.1.1 192.168.1.2 3072 64697 260 - - - - - - - RECEIVE
    2012-04-22 09:31:01 DROP UDP 192.168.1.1 192.168.1.2 3072 64697 260 - - - - - - - RECEIVE
    2012-04-22 09:31:05 DROP UDP 192.168.1.1 192.168.1.2 3072 64697 260 - - - - - - - RECEIVE
    2012-04-22 09:31:09 ALLOW UDP 192.168.1.2 255.255.255.255 68 67 0 - - - - - - - SEND
    2012-04-22 09:31:09 ALLOW UDP 192.168.1.4 255.255.255.255 68 67 0 - - - - - - - SEND 

    Saturday, April 21, 2012 11:38 PM
  • I neglected to mention something:

    When I opened Firewall rules to check inbound rules, the rule to allow 3072 has a closed lock icon rather than a green tick (or for example, an open lock). I am used to interpreting this on user folders as meaning the user has access. Is it significant in this instance?  

    Sunday, April 22, 2012 1:17 AM
  • Hi Stevie,


    Based on this and previous log, I’m afraid that the issue is caused by your router.


    Therefore, in order to verity this, please bypass your router and connect to your ADSL Modem directly.


    After setting up the Internet connection, please run Windows Update with Windows Firewall on and see how it works.


    If issue persists, please provide the latest log.


    If it works, please consider to replace your router or contact the router manufacturer for helps.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Monday, April 23, 2012 4:21 PM
    Moderator
  • That's food for thought.

    My ADSL2+ is delivered via Netcomm NB5Plus4 Modem Router. A previous test plugging cable direct into this takes the WAP off the problem list. I am now wondering whether something needs to be done to advanced settings in to Netcomm to overcome the issue. First attempt to get an answer resulted in a request to pay $34. That's unimpressive consumer support from Netcomm.

    Wednesday, April 25, 2012 1:53 AM
  •  

    Hi,

    Firstly, please let us know the following information:

    1. How did you install Windows 7, upgrade or clean install?

    2. Did you install any update before encountered the issue?

    3. Have you installed Service Pack 1 for Windows 7 yet?

    Meanwhile, please try the following troubleshooting steps and see how them work:

    Step 1. Rename the Windows Update temporary folders:
    ====================================
    1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
    2. Copy the following commands and then paste them into the opened Notepad window:

    net stop wuauserv
    net stop CryptSvc
    ren %windir%\system32\catroot2 catroot2.old
    ren %windir%\SoftwareDistribution sold.old
    net start CryptSvc
    net start wuauserv
    pause

    3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.
    4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator".
    5. You will see a DOS-like window processing.

    Now try Windows Update to see if the issue has been resolved.

    Step 2. Run Microsoft Fix It Tool 50202 to reset Windows Update components:

    ====================================================

    1. Please download the tool from the following link:

    http://go.microsoft.com/?linkid=9665683

    2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.

    3. Locate the downloaded file and double click it to run the tool.

    4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.

    5. After it is finished, please restart the computer.

    If it still does not resolve the issue, let's proceed to step 3.

    Step 3. Run the System Update Readiness Tool

    ====================================

    1. Please download the System Update Readiness Tool from the link below according to the System Type:

    System Update Readiness Tool for Windows 7 32-bit
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f

    System Update Readiness Tool for Windows 7 64-bit
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc

    2. Double click downloaded file to run the System Update Readiness Tool. Then restart the computer and run Windows Update.

    If issue persists, please upload the Windows Update log to SkyDrive and post a link here:

    http://explore.live.com/skydrive

    Hope this helps.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    hey i was getting the same error code as stevie and i just did what you said with the rename.bat file and updated and that worked for me, fixed my problem. thanks man (: ur the best
    Monday, June 11, 2012 9:50 AM
  • The problem was resolved after installation of TinyWall. The author describes it as: "TinyWall is a free software to harden and control the advanced firewall built into Windows Vista and Windows 7." Still working on MSE which triggered a non-update warning yesterday but updated OK when I put TinyWall into 'AutoLearn' - hopefully that was the final fix but I'm not yet 100% sure.

    I probably should add that I installed a SSD for the OS a couple of weeks ago and did a clean install yet again to be left with the same issue.

    • Marked as answer by Stevie will Monday, July 16, 2012 11:05 PM
    Monday, July 16, 2012 11:05 PM
  • I have done everything so far and can't seem to get it right.  I would really appreciate some help on this.

    https://skydrive.live.com/redir?resid=50F5A29C9ECF8B27!158&authkey=!APDh6NdZxGZLxUs

    Thanks

    Thursday, October 18, 2012 6:16 AM
  • After dealing with the 8024402f issue for a few weeks on four of my own and several  other win 7 pc's  i have stumbled on a post hinting on the solution.

    The issues seems to stem from the option to receive updates for "other Microsoft products" like Office...

    The final fix was to set windows update to never check and then untick ALL options below, click OK and then manually hit the check for updates button.

    Hope this helps.

    Monday, December 10, 2012 6:43 AM
  • Hi, I'm seeing possibly similar issues? But could the above really be the fix? It doesnt sound right. (didnt work for me anyway)
    • Edited by dude -d Monday, March 25, 2013 11:12 AM
    Monday, March 25, 2013 11:11 AM
  • After dealing with the 8024402f issue for a few weeks on four of my own and several  other win 7 pc's  i have stumbled on a post hinting on the solution.

    The issues seems to stem from the option to receive updates for "other Microsoft products" like Office...

    The final fix was to set windows update to never check and then untick ALL options below, click OK and then manually hit the check for updates button.

    Hope this helps.

    It has been this long since i last encountered this problem and the above fix didn't work this time. working with a freshly installed and updated pc. I installed office 2003 and then applied sp3 and thats where it started with the 8024402f error. Ultimately i ran cmd as admin and flushed the dns (ipconfig /flushdns) then changed ipv4 dns server settings to 4.2.2.1 and 4.2.2.2 (suggested in another forum) and manually updated no problems. After a reboot, setting the dns back to auto and the updates back to normal all seems fine again.

    Cheers.

    Sunday, March 31, 2013 9:14 AM
  • My vote is for DaMn74

    I was having the same problem with Windows Vista SP1 that was a clean new install on a Toshiba Laptop with the Toshiba 'Restore-install discs'

    The install went flawlessly (just a lot of time) and I tried to do the first update and 'CRASH' the error message '8024402F' came up and said windows couldn't do the update.  I looked for hours on the MS and other sites and finally call 1-866-PC-SAFETY looking for help.  We worked for another hour and didn't find any solution.   I was told i'd get a 'second level telephone call tomorrow' , so I was stuck again.  I did some googling and found this thread and guess what ---- I set the network adapter to a static IP address using the DNS1 of 4.2.2.1 and DNS2 of 4.2.2.2 and the SOB worked !!!!!!!!!! 

    Thanks for posting the information, you saved me lots of time,,,,, you get my vote !!!!!!!!  

    Sunday, April 21, 2013 3:22 AM
  • I had similar problems with this error on a machine running Windows 7 32-bit with SP1. After trying several suggested 'fixes', I came across one suggesting problems with Net framework 4 client profile. The suggestion was that this was causing the error to occur, and that it should be uninstalled, at least on a temporary basis, to allow Windows Update to work.

    I tried uninstalling Net framework and…Windows Updat worked! BUT, it then suggested that Net Framework was necessary, so I allowed it to re-install. One reset later, with no other changes, Windows Update again failed to work.

    I uninstalled it once more, did a reset, and Windows Update works quite happily!

    I think that I will leave Net framework 4 cliet profile uninstalled until I find something that does not work without it!

    This solution worked for others, and it certainly worked with my PC.

    Tuesday, April 30, 2013 11:33 AM
  • I fixed this in two minutes, as follows:

    1. Download CCleaner from www.piriform.com; install it;

    2. Run the thing; go to "Advanced Settings" and change it so that "Only delete temporary files older than 24 hours" is OFF;

    3. Clean the filesystem with it;

    4. Go to the "Registry" bit and clean the registry; do this over and over until there's nothing more to do.

    Windows update will now work.

    • Proposed as answer by Opwernby Wednesday, August 14, 2013 6:48 PM
    Wednesday, August 14, 2013 6:48 PM
  • Similar error/problem with a few more details.

    Brand new Dell computer with Windows 7 Ultimate.  Windows update works just fine. 

    Installed MS Office 2007 and went to windows update and clicked on the "Get updates for other Microsoft products FIND OUT MORE link.  I go through the steps to add updates for Other products and then I start receiving this error CODE 8024402F.

    When I change the settings back to Windows only by un-checking the "Give me updates for Microsoft products and check for new optional Microsoft software when I update windows", then the error goes away.  If I change it back, I keep getting the error.

    Any thoughts?

    Wednesday, December 04, 2013 7:51 PM
  • I ran into this issue too.

    I am surprised no one mentioned to change your network connection from Public to Private.

    If it is set to Public, Windows Update Servers cannot "see" your "connection" properly.

    Wednesday, December 11, 2013 1:41 PM
  • After dealing with the 8024402f issue for a few weeks on four of my own and several  other win 7 pc's  i have stumbled on a post hinting on the solution.

    The issues seems to stem from the option to receive updates for "other Microsoft products" like Office...

    The final fix was to set windows update to never check and then untick ALL options below, click OK and then manually hit the check for updates button.

    Hope this helps.


    Time and time again, this fixes the issue for me when I see it.  Would love to know why
    Tuesday, August 05, 2014 1:29 AM