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the newest windows 7 update killed my computer 2-14-2012

    General discussion

  • I turned off my computer to do an update and now my computer will not start. it will not do a repair or even boot in safe mode. did anyone at ms check before releaseing the update or was this planned to kill off all the computers? I wasted $900 on the computer and another $80 to upgrade to the best w7
    Thursday, February 16, 2012 2:25 AM

All replies

  • Would you happen to know what the update was? You might want to consider restoring your computer to an earlier state. Usually, most of the time these Windows updates are tested and pushed through quality to ensure they don't interfere with your normal Operating System installation and configuration. In most cases there are a series of 3rd party softwre installations that cause conflicts with the Windows Updates. Restoring your computer to an earlier state should help fix the issue.

    If you're unsuccessful in restoring using the method above,  place your Windows 7 Media into the DVD-rom and boot to the media DVD to attempt the restore process. 


    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, February 16, 2012 2:34 AM
  • there was nothing to tell me the update other than it was a ms update. The repair stsyetm will not work. the safe mode does not work either.

    the computer did not come with a disc from the factory so I up the creek and out all that money

    Thursday, February 16, 2012 2:52 AM
  • there was nothing to tell me the update other than it was a ms update. The repair stsyetm will not work. the safe mode does not work either.

    the computer did not come with a disc from the factory so I up the creek and out all that money


    I just tried another start and hit the esc to get to the start up menu for system repair. it's just hanging at the "starting windows" screen and not doing a thing
    Thursday, February 16, 2012 2:57 AM
  • Every Windows PC is supposed to come with a way of restoring the operating system.

    The common (cheap) way to do it is to put a hidden partition on the machine's hard drive. When you use it, it restores the machine to the state it came from the factory in. (Unfortunately, that will eliminate everyhting you've added to the machine since. It will also restore any crapware that the manufacturer wishes to.) As you don't say what make/model of PC it is, it's hard to tell you how to launch that.

    My cheap laptop (from 2008) also offered to write restore disks (DVDs). They serve a similar purpose.

    Some manufacturers will sell you restore disks, for a relatively nominal sum.

    You could also just buy a new copy of Windows. It's expensive (around $100 for a "system builder" copy of Home Premium), but it can be handy.

    Things get into more of a gray area as regards licensing, but you could copy a friend's Windows disk, and use it with your license key. (You have the sticker somewhare, I hope.) It's also supposed to be possible to modify the installer slightly (remove ei.cfg) so that the installed version is determined by the license key, not the DVD. The copy that you'd end up with would be the one that you own, but your path to get there wouldn't be the one approved by Microsoft.

    Good luck.


    • Edited by bobkn Thursday, February 16, 2012 3:11 AM
    Thursday, February 16, 2012 3:11 AM
  • the problem is the computer will not access the backup on the hard drive. I've even tried using the recovery disks I made as backup and they won't even run or install. the darn this just freezes at "starting windows" screen and not doing a thing after that. It's been stuck like that for about 5 hours now.
    Thursday, February 16, 2012 3:22 AM
  • the problem is the computer will not access the backup on the hard drive. I've even tried using the recovery disks I made as backup and they won't even run or install. the darn this just freezes at "starting windows" screen and not doing a thing after that. It's been stuck like that for about 5 hours now.

    I just could not let this darn thing go without more trying to reboot it and get into the windows repair. the last forced shut down and restart got the computer to load the repair tool. I don't know how long this will take or if it will even work, but I'll allow it to run overnight. If it does not finish the repair after 12 hours or so, I will take it into the shop. I've never seen the repair too work on ms systems. Anytime it's gotten to this point has always lead to tossing the computers into the trash. It's not looking good at all.
    Thursday, February 16, 2012 3:59 AM
  • I turned off my computer to do an update and now my computer will not start. it will not do a repair or even boot in safe mode. did anyone at ms check before releaseing the update or was this planned to kill off all the computers? I wasted $900 on the computer and another $80 to upgrade to the best w7

    DO NOT INSTALL the newest update from MS! I just lost everything on my computer and over 6 hours trying to reinstall the software. The ms developers did NOT test the update before sending it out otherwise it would not have crashed the system like this.
    Thursday, February 16, 2012 4:59 AM
  • Yesterday Night my win7 machine downloaded security + MS Silverlight update and immediately it had blue dump crash screen . I tried restarting without success .

    I can log in safe mode and I see my Mc afee is disabled, window installer service is disabled , I cannot restore to earlier restore point as well .

    I dont want to reload my windows all over as I have 100s of things again which is pain the rear .I am wondering what kind of patch did MS send yesterday knocking even my Antivirus..I see this same on several forums with yesterday 's match .Is MS sending another one to fix this ..I dont want to reinstall everything again..

    Thursday, February 16, 2012 7:08 AM
  • Oh, it may be doing alot. How do you know it's "not doing a thing"?

    Evevry patch is entered onto a user readable log. like so:


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me

    Thursday, February 16, 2012 8:54 AM
  • Usually when computers are down they wont access the hatd drive. An external drive may help.

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me

    Thursday, February 16, 2012 8:57 AM
  • Who is the manufacturer of your laptop?

    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, February 16, 2012 5:02 PM
  • mine is a hp desktop
    Friday, February 17, 2012 12:31 AM
  • it would not run an external hard drive
    Friday, February 17, 2012 12:40 AM
  • it would not start or run anything such as safe mode or repair. it just gave a blank screen
    Friday, February 17, 2012 12:42 AM
  • sorry you had the same thing happen to you. I had most files backed up online and the e drive which looks like they were uneffected. I might be lucky I put in the 2t hard drive to store movies and backup files on.
    Friday, February 17, 2012 12:44 AM
  • Hi DrGoldman,

    I would like to know how the thing are going. It seems that you saved your files from your backup and 2nd hard drive.


    Niki Han

    TechNet Community Support

    Monday, February 20, 2012 8:58 AM
  • The update wreaked havoc on my HP as well; Win7 x-64.  It does something to cause the host process for services to consume all resources.  Windows boots, and I can log in to my profile, but that's about it.  Can't click on anything, open anything. 

    I will try to see how long it takes to open control panel so i can uninstall the update.  If that doesn't work, I will revert back to last night's status just prior to the update.

    Then, the tedious process of installing 1 update at a time until the culprit is found.  Oh joys.  Thanks trillion dollar corporation for making our systems secure.

    Grrrrrrrrrrrrrrrrrrr

    Monday, February 20, 2012 4:06 PM
  • Mr Prime:

    It would be interesting if you and the original poster (DR Goldman) could compare notes as to what you have on your systems, the reason this would be interesting is millions upon millions got the update just fine (including my 7 machines), and yet it apparently caused very bad things to happen to you.

    Things like what kind of AV/Malware protection, any unusual 3rd party tools, firewalls, etc...  Basically anything that can help narrow down any applications that might have caused the upgrade to fail in such a fashion. 

    It might help others if "we" can narrow it down a bit.

    Thanks,

    DAS

    Monday, February 20, 2012 7:53 PM
  • May 10th, 2012 - after a Windows Update on my ASUS Windows 7 64-bit computer.... my computer will not boot.   Black screen.   The Geek Squad has it right now.    Hardware diagnostics checked out ok.    They isolated it to the Windows update.    Problem - can't fix.    Need a total restore where I will loose tons of valuable stuff and spend about 80 hours restoring my 1 TB hard drive.     This is enough to look at Linux again or Apple.    
    Monday, May 14, 2012 12:40 PM
  • "Practical Sandy" wrote in message news:58f21f3c-0ac5-47b1-a843-520f62ccffe5...
    May 10th, 2012 - after a Windows Update on my ASUS Windows 7 64-bit computer.... my computer will not boot.   Black screen.   The Geek Squad has it right now.    Hardware diagnostics checked out ok.    They isolated it to the Windows update.    Problem - can't fix.    Need a total restore where I will loose tons of valuable stuff and spend about 80 hours restoring my 1 TB hard drive.     This is enough to look at Linux again or Apple.   
     
    You'd do better to look at a decent repair shop.
    Geek Squad (and similar big-box 'repair' shops) will work on a system for at most 30 minutes before recommending a reformat.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 14, 2012 8:16 PM
  • May 10th, 2012 - after a Windows Update on my ASUS Windows 7 64-bit computer.... my computer will not boot.   Black screen.   The Geek Squad has it right now.    Hardware diagnostics checked out ok.    They isolated it to the Windows update.    Problem - can't fix.    Need a total restore where I will loose tons of valuable stuff and spend about 80 hours restoring my 1 TB hard drive.     This is enough to look at Linux again or Apple.    

    I have 2 PC's (both ASUS) of different Brand and Age,
    - Game PC: ASUS Crosshair III Formula (2.5 years old) (Chipset: AMD 790FX / AMD SB750) (2100$ machine, for its time)
    - Web PC: (HP Pre-Config) ASUS IPIBL-LA (4.9 years old) (Chipset: Intel G33/ICH9R) (1000$ machine)

    Both with Windows 7,  64bit Professional.

    Last week my High End PC died, after installing an update. The Symptoms was:
    - "Black Screen"
    - "Power Boots on"
    - "PC does not load anything"
    - "Keyboard/mouse" don't get power.

    I ran a check on ALL hardware bits and found that everything was working, but the PC didn't boot.
    The Way I solved the High End System was buying a new CPU, and Motherboard, and all seems to work again.

    I thought it was old age and burned out PC parts (I use my game PC a lot ).. but then something wicked happen...

    my Web PC died as well... same symptoms, also after a batch of 5 (perhaps 4?) updates in the same batch.. after that... Black Screen, no power, no boot..

    What concerns me is that this is only 7 days after my high-end PC died... in the same way... - I jus don't have the money to keep on upgrading with new motherboard / CPU if it continues at this rate...

    //T

    Tuesday, June 19, 2012 5:52 PM
  • What have I done.:

     I have checked the screen on my second PC. (to test that it wasn't the screen which was faulty)
     I have checked the mouse, keyboard on my other PC. (same as above)
     I have moved the ram blocks around into different slots, and removed them one by one. (to exclude them from being faulty)
     I've tried to run "RamOK!" on my board trying to help boot problems with RAM. (didn't do anything)
     I've tried to run with another graphics card (my old) are still the same result. (the error is not in the graphics)
     I've had all PCI card (Network and Audio) out of the machine.
     I've tried to remove all HDDs except the Main Drive. (should be no problem, but it is verified)
     I have checked all Cables, had them out, put them back in, one by one, changed them with spare cables. (didn't do anything)
     I've blown computers through the dust, and vacuumed the rest. (It was embarrassing clean)
     I have had the power off in x number of hours (and now days) with no luck.
     I've tried to Clear CMOS (as absolute last resort)
     I've tried to put a second screen (same result)
     I've tried to put in a Boot disc, a new HDD, an old HDD, but no result as far as I could see.
    //T

    Tuesday, June 19, 2012 6:01 PM
  • i have a 16 gig Sandy Bridge extreme and have applied all updates with no ill effects.

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me

    Tuesday, June 19, 2012 8:45 PM
  • I had to buy a new computer. now the new computer just had the same thing happen with another update. Now this is the 3rd computer that has been rendered useless due to microsoft's updates as of 3/19/2014 on hp computers. I am leaving microsoft for apple
    Wednesday, March 19, 2014 11:26 PM
  • it's funny you have 7 units with no problem as a tester yet the general public looses computers due to bad updates. I've just lost my 3rd hp w7 computer due to a bad update. I am finished with microsoft and the bs of blaming us for the failures.
    Wednesday, March 19, 2014 11:33 PM
  • microsoft will never admit to their mistakes. I am heading over to apple now.

    Wednesday, March 19, 2014 11:34 PM
  • Why have I lost no machines due to a bad update?

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me

    Thursday, March 20, 2014 3:57 PM
  • I don't know what update it was that killed the computer, it had several updates that were installed. These updates are direct from microsoft on an upgraded w7 from vista on a HP computer. This makes a total of 7 computers, 2xp, 1 vista and 3 w7 computers that have been killed by microsoft. I work from home so need my computers to make a living and this poop happens. what the heck is going on with microsoft?
    Thursday, March 20, 2014 4:07 PM
  • I have ALL updates for Windows and I'm typing on that machine now. It has no problems. It's a 64 bit extreme. 

    None of my machines from Win 95 till now have been hurt by ms updates.

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me



    Friday, March 21, 2014 2:11 PM
  • Where are you located?

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me

    Friday, March 21, 2014 2:17 PM
  • I am in Virginia.
    Sunday, March 23, 2014 10:25 PM
  • as you can see by reading the above comments I am not the only one this has ever happened to
    Sunday, March 23, 2014 10:27 PM
  • I'd say it's unheard of for an update to hurt a machine. I am an invalid in maryland just north of DC. If you come and get me, I'll look at your machine for free.

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me

    Monday, March 24, 2014 12:50 AM
  • thank you, but I already took it to a repair shop and they said they have had nearly 250 machines that were killed by microsoft updates in the past week. I had to pay extra for them to look at mine before some of the others
    Tuesday, March 25, 2014 11:06 PM
  • I have had Windows since Windows 3.1 mostly since then I have had multiple machines all with updates on, and I've never seen or had a failure from an updates.

    Even now I have a desktop extreme and two lenovos and I have neither seen of an update harming a machine.

    Renee


    "MODERN PROGRAMMING is deficient in elementary ways BECAUSE of problems INTRODUCED by MODERN PROGRAMMING." Me


    Wednesday, March 26, 2014 12:35 AM
  • I think you have been very lucky or you know more about computers than I would ever know

    Charles

    Wednesday, March 26, 2014 2:10 AM